Lexus of Jacksonville

Reviews

• JP

  John Pineda

  2 days ago
  5.0
  Our experience at Lexus of Jax was without a doubt the most pleasant car buying opportunity we have ever had. Our salesman Jeff Lovett was the reason for that. He was knowledgeable, efficient, patient, respectful, and a gentleman. A humorous one at that. Sara his trainee was pleasant and eager to assist. The financial adviser Bob Ewing was straightforward and informative. We appreciated everyone’s team effort and willingness to insure our experience was pleasant. They succeeded.
• RR

  Ron

  6 days ago
  5.0
  Kevin was absolutely wonderful to work with! We came from GA to see what the dealership had in Certified as our local dealership is terrible. We met Kevin on a rainy Saturday and he was so helpful showing my wife a car she was interested in. Fast forward to two weeks later after a trip we took and went down and purchased it. Everyone at the dealership was great to work with as well. They do it right! I highly recommend them!
• JT

  Jo Tavares

  Aug 26, 2026
  5.0
  Raymond provided exceptional customer service throughout the entire process. He was professional, friendly, and communicative from start to finish. His attention to detail, excellent coordination, and responsiveness made everything smooth and stress-free. Raymond went above and beyond to make sure everything was handled efficiently and that I was kept informed every step of the way. I truly appreciated his positive attitude and willingness to help. Highly recommend Raymond and Lexus of Jacksonville! He is a great representative of the Lexus brand and a pleasure to work with. ⭐⭐⭐⭐⭐
• CG

  C G

  Aug 17, 2026
  4.0
  I love the fact the auto techs wear cameras and can video document & prove any issues that is going on with your vehicles. Huge ++++. Especially when you have to blindly trust any issues that they "claim" need to be replaced. I like the transparency. However, during my last visit, they did not show me the video that the auto tech said , showed I had a "small seap", the rep told me it was leaking and tried getting me to spend $1500 to get a head gasket cover seal replaced. That is why I took off 1 star. It wasn't shown to me until my most recent maintenance last week when I inquired about the "leak", and my rep showed me the video from the tech, which was never shown to me from my last visit nor sent to my email. Overall, happy with my Lexus and the care they provide their customers.
• TM

  Timothy Malden

  Aug 7, 2026
  1.0
  My Lexus was in shop from March 2026 till June 2026 pickup vehicle 4 time and was out shop 24hr then tow truck back to dealership each time. The technical did not know what cause the problem with vehicle. Just start change parts hoping it would fix problem. Then want me to pay $3600.00 for a part that suppose to cover under warranty and this may not fix the problem. Service advisor and Service manager both state the same words they hope this will fix the problem. I Will have to take my Lexus to another Lexus dealership. My question to the service manager was what tech experience and training give by Lexus on there vehicle. I keep getting conflicting story from what my service advisor told me first and now what service manager stated. Pickup my Lexus 2nd week of June send my vehicle to Lexus of Pembroke Pine Lexus. I paid $788.00 for transport to Pembroke Pine Lexus in South Florida. The dealership call me the 1st day of arrived got vehicle in shop next day. After 3 to 4 hour of vehicle in shop received call of what the problem. Keep in mine this is Certified Lexus I purchased with 16,788miles that only item was change on vehicle since purchased is 1 new set Goodyear Eagle F1 (because didn't like the noise from 1st set tires) . New rear brake pad done at same Goodyear install tire. One cold air filter. Battery and wiper replacement by Lexus of Jacksonville But Lexus of Jacksonville claim I made other changes on vehicle because the high pressure fuel pump was after market that cost $1,800.00. After Pembroke Pine Lexus inspected the car they stated there no after market parts on the engine. But the true problem with vehicle is damage to wiring harness when Lexus Jacksonville change parts and damage the connect point. The vehicle ECM or PCM could not communication and tell what was wrong with vehicle. The vehicle would go into lim mode to protect vehicle engine. So Lexus of Jacksonville just was going to start changing part with hoping it would fix the problem. But Lexus of Jacksonville cause a big problem when they install the 1st set parts. Pembroke Pine Lexus dealership was so nice they arrange for pickup service the night I flew in and the next morning pickup service to come get my car. Pembroke Pine Lexus had the Tech that work on car do a test drive with me and everything was perfect. The key word is Pembroke Pine Lexus service manager ,service advisor and technical all agree that Lexus should have been fixed in Jacksonville with 3 hours of inspection it very basic what was need to repair the problem when a vehicle is not communicating check the wiring harness. Received call from Lexus of Jacksonville Director of Service and stated they won't take responsibility for what damage they cause and blame it on other thing unrelated to problem. But keep in mind Lexus Corp. states on all invoice the dealership must warranty the workmanship they preform. Don't trust this dealership with your Lexus for repair.

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