Kia of Orange Park

Reviews

• DM

  Dj Monsta

  2 days ago
  5.0
  I was told that this experience would be quick and effortless and I have to admit they were absolutely correct this was probably one of the most effortless things I have done and the people there are super nice everybody is eager to help you and you can't really get past the deals that they're giving at this place they are currently under construction but that doesn't affect the service nor the deals you get I am thoroughly impressed and will be recommending this place to everyone I know that needs a vehicle I purchased a 2026 Kia Sorento and they made sure I loved it
• TJ

  Tristan Jenkins

  4 days ago
  1.0
  Went there the other day because of some engine malfunctions, I was told the potential issues and went through with the repairs. After I received the bill, I noticed that they had charged me for a service I did not request with it listed as a specific customer request. This wouldn't be half as bad if the car was actually functional. Instead, the same issue arose as I was driving home and when I contacted them to talk about future steps, I was told they were busy and would give me a call back. I never got the callback. So now, im looking to repair my engine myself or with any other reputable mechanic while being multiple thousand dollars in the hole because of this dealership. Highly recommend to avoid purchasing or repairing with them
• JJ

  Jas J.

  Jun 30, 2026
  1.0
  Avoid Kia of Orange Park's used cars. I bought a 2023 Nissan Rogue here just one month ago. Their pre-sale safety inspection is an absolute sham. 2k miles later, Nissan technicians confirmed Kia sold me a vehicle completely missing the entire rear windshield wiper arm assembly and with a transmission mount causing severe shaking. I already had to pay out of pocket for a failed valve they missed. When I brought the physical proof from Nissan to the dealership, employees ran an evasion game when I asked for specific individuals. This isn't a warranty issue; this is a negligent inspection of an unsafe vehicle. Even if this was an As-Is, that should be disclosed of the issues. Besides it’s not like this issues happened overnight. Carfax states one thing and the car is the different itself. I need better answers than “you didn’t get extended warranty”, “it’s as-is”, and just giving the runner around.
• EE

  Erv (Erv)

  Jun 23, 2026
  1.0
  Unethical, illegal practices, and zero accountability. ​I attended a "VIP Event" at Kia of Orange Park after being explicitly assured by staff that no vehicle purchase or credit check was necessary to participate. While at the dealership, I explicitly instructed the sales staff not to run my credit under any circumstances. ​Despite my strict, verbal refusal of consent, their team bypassed my directives and ran an unauthorized hard inquiry credit file anyway. Running a consumer's credit and submitting third-party loan applications without explicit authorization is a direct violation of the Fair Credit Reporting Act (FCRA). When confronted, the sales rep went to the manager, who simply tried to deflect the issue by saying my credit was approved. ​They are currently ignoring my direct attempts to contact them and resolve this. If you value your financial privacy and credit score, stay far away from this dealership. They will disregard your explicit instructions and breach federal consumer protection laws just to force a deal.
• SE

  Sherice Eubanks

  Jun 21, 2026
  1.0
  🚨 MORGAN AUTO GROUP: WHO IS GOING TO TAKE RESPONSIBILITY? 🚨 I purchased a vehicle from Lake City Chrysler Dodge Jeep Ram, a Morgan Auto Group dealership, and what should have been an exciting purchase has turned into weeks of frustration, unanswered questions, and finger-pointing between Morgan Auto Group dealerships. The biggest concern involves the finance office. I agreed to purchase an extended warranty for $1,899.00. After reviewing my paperwork, I discovered I had been charged $3,999.99. That is more than double the amount I agreed to. The documents were presented on a small phone screen, making it difficult to review the details before signing. I did not discover the discrepancy until after the transaction was completed. I am currently consulting with an attorney regarding that issue. But the problems did not stop there. Before purchasing the vehicle, Julie Sullivan assured me that the vehicle had gone through an extensive inspection. Shortly after purchase, I took the vehicle to a Chevrolet dealership because of concerns I was having. That dealership discovered the vehicle was equipped with tires carrying a date code of 3816, meaning they were manufactured during the 38th week of 2016. A performance vehicle was sold with tires nearly ten years old. I had already driven the vehicle approximately three hours home before this issue was discovered. When I asked how tires of that age could pass an extensive inspection, I was told the vehicle had been transferred from Kia of Orange Park, another Morgan Auto Group dealership, and that they had inspected it. That answer raises more questions than it answers. If one Morgan Auto Group dealership sells the vehicle and another Morgan Auto Group dealership inspects it, why is the customer expected to chase answers between locations? Morgan Auto Group owns both dealerships. From a customer's perspective, Morgan Auto Group is responsible for the experience, regardless of which store performed the inspection. I am also still dealing with a missing key fob and have struggled to get clear answers regarding these issues. At this point, I am not looking for excuses. I am looking for accountability. If you are considering purchasing a vehicle from a Morgan Auto Group dealership, I strongly recommend: • Reviewing every finance document carefully before signing. • Requesting printed copies of all paperwork. • Checking tire date codes yourself. • Obtaining the inspection report. • Having the vehicle independently inspected before purchase. Photos of the tire date code are attached. Morgan Auto Group, I am still waiting for someone to explain how nearly 10-year-old tires passed an "extensive inspection" and why I was charged more than double the warranty price I agreed to. Buyer Beware.