Key Hyundai

Reviews

• NP

  Nick Petras

  Jul 3, 2026
  1.0
  By far the worst service experience I’ve ever had. Had a check engine light and brought the car in immediately. Took 5 days to even do the diagnostics, and only shared information after calling and leaving voicemails 2-3 times a day. When Hyundai denied the warranty claim on a faulty engine, they continued to be no help and non communicative. Called and left voicemails (it’s always going to go to voicemail) with manager twice and never heard back. Not only were they no help in fixing a manufacturing defect for my vehicle, they also refuse to communicate. It’s hard to understand why anyone would offer them your business. My lesson has been learned.
• SC

  Spasoje Cajic

  Jul 3, 2026
  1.0
  Horrible experience. Kyle, Morgan and Kareem i have no idea who is worse between these 3. These guys will promise you one thing and then call you a liar in your face. The manager woman ( didnt end up grabbing her name ) is a liar as well and is willing to listen to her employees over the customers. This is all after paying over a $1000 for a repair that they did not fix the right way the first time. Then they want to charge me more to fix what they didnt fix in the first place. These guys are amatuers, useless and pathetic. Save your time and money and service your car elsewhere. These guys dont care about customers only the money that they will keep taking from you.
• MC

  Miroslav Cajic

  Jul 3, 2026
  1.0
  Horrible service providers. Kareem is one arrogant little guy, very rude and aggressive. We took our vehicle for service and after paying well over a grand to get the car fixed the next day the same service light turned on. Key hyundai ended up charging us more for a mistake they didn't fix. How are you going to charge people for your misdiagnostic? These guys are ridiculous, the whole service department needs a reality/attitude check. Stay away from these money hungry pathetic service advisors. Customers are not their concern, their concern is too take as much money from the customer as possible.
• MB

  Maryssa Bevan

  Jun 23, 2026
  1.0
  I bought my Hyundai Kona here back in 2022 and it was great! I worked with Patti, she was incredibly informative and polite. It was the best experience. From that point on, it went downhill. Their service department and any of the management? A complete joke. First time I needed help? A flat tire. I purchased a tire package. I was told that it doesn’t cover a nail in the tire. I replaced it out of pocket elsewhere. I asked for them to send me a copy of what it does cover, never got a response. This was back in 2023. Fast forward to now. I was there a couple of weeks ago because of my window button not working or rolling up and down. I was met with the most derogatory and dismissive service advisor. I specifically called ahead and verified it would be covered under warranty and that there would be a loaner vehicle because I work beyond what they would cover for an uber. They assured me they’d put the note in. I got there, no loaner, no Uber. They wanted $300 to even look at my car to see if it’s covered. I mentioned my warranty and was told it’s 30,000 miles or 30 months for anything on the vehicle. I explained that it wasn’t. It should have been a 5yr or 60,000 miles. To which the service advisor responded, I wouldn’t expect you to understand. I’m sorry? I asked him to clarify what that meant and he said I was out sick yesterday, there’s nothing I can do, you either need to pay for the inspection or leave. I then asked to speak to a manager and he said he wouldn’t get one. I called later and got the managers number and called TWICE for someone to get me warranty information, both times left a voicemail asking for a callback. No call from anybody. The absolute worst dealership. Go anywhere else.
• AL

  Andrea Lepianka

  Jun 19, 2026
  5.0
  I purchased a new Tucson from Key Hyundai a couple of weeks ago. My saleswoman, Patti Berry, was absolutely amazing. We worked together to come up with a deal that felt fair to both of us. I never felt pressured. Her service after the sale has been outstanding. Mike, my finance guy, took all the time I needed to make sure I thoroughly understood the terms of the deal and helpfully explained optional add-ons to see if they were something I'd be interested in purchasing. My deal includes free Uber rides while my SUV is being serviced, which is wonderful!! I can drop my vehicle off in the morning, then Uber to work, then Uber back to the dealership after my shift to pick up my SUV. Great perk!! I'm a little nervous about the service department for two reasons: 1) I ordered wheel locks and interior door panel guards for the rear seats from the Hyundai website. I'm pleased there was no markup taken by the dealership and they didn't charge me for installation. However, on the date of installation, they only installed the wheel locks. The guards were left in a box for me to install. Now - was it their job to do so? Absolutely not. Would it have taken them less than 5 minutes and meant a lot to me? Absolutely. My other issue is that my SUV is less than 2 weeks old and when it lightly rains, my windshield wiper blades skip, streak, and squeak. Initially, the service department told me they would replace my wiper blades, no charge, and code it as a warranty issue. Then my advisor came back and said they wouldn't do it after all, because they couldn't duplicate the issue. I said "That's because you're using a lot of water. I'm seeing and hearing the issue during light rain or sprinkling, not during downpours." So I left a little disgruntled. I should not have to purchase wiper blades for a SUV I just purchased not even two weeks ago. Since then, I took a video of the exact problem and sent it to Patti, asking if this would be enough proof. She sent it to the service manager. I haven't heard anything back and that was four days ago. I guess I need to follow up to get the status. The service lounge is great! It is set up perfectly to get out my work laptop and use their free Wi-Fi to get some work knocked out. The chairs are comfortable and I'm kept updated through every step of the service visit. I wish they had more vending options though. I'd like more snack and drink choices. Not a dealbreaker, just a suggestion. Other than these things, I cannot recommend this dealership enough, and have a feeling I will only be purchasing from them going forward! Thanks so much, Key, and especially Patti and Mike! You were amazing!

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