Key Hyundai

Reviews

• AG

  Andrew Garbin

  Oct 6, 2026
  5.0
  Ari Barone made the purchasing experience very easy.I Had a very wonderful experience bought the car and came in exceptional condition. She was very nice help show me how to use the vehicle and was very patient with all my questions. I was only in the dealership for less than 3 hours making this a quick and easy experience. She even contacted me after my purchase to ask me how I'm liking the new car. She even helped me install my floor mats. I can say without a doubt that Ari can be a wonderful help as she was to me.
• DB

  Daneece Bowers

  Oct 6, 2026
  5.0
  From the moment we drove on the lot we were treated like family. Our sales person, Patti was phenomenal, very knowledgeable about the Palisade and spent as much time with us as needed to make sure we felt comfortable with the many features of our new vehicle. The entire team, from sales to finance to delivery was a low-stress process. Thank you for a pleasurable experience. We have already referred a friend to you guys!
• LL

  Lori

  Oct 2, 2026
  5.0
  I had such a wonderful experience purchasing my car! Kim and her coworker made the entire process smooth, easy, and stress free from beginning to end. They were both incredibly helpful, patient, and genuinely made me feel like they cared about helping me find the right car!. I’m so grateful for their honesty, professionalism, and kindness throughout the whole process. I absolutely love my car and couldn’t be happier with my experience! If you’re looking for someone you can trust when purchasing a vehicle, I definitely recommend them. ❤️
• JT

  Joe Trubacz

  Sep 26, 2026
  5.0
  Kim did a good job of selling us the Santa Fe and Mike did an excellent job with the paperwork. If i could give one recommendation, when I bought my Honda 8 years ago, the salesman had an extensive checklist to go over all the items of the car and how to operate it. He probably spent over an hour going over the list from one end of the car to the other end. Kim was helpful on going over some of the car but I think it would be much more beneficial to have an extensive checklist to go over and leave with the customer. Kim did offer for us to call back at any time with questions about anything which we appreciate.
• CW

  Christopher Walker

  Sep 21, 2026
  1.0
  Final disappointment from this dealership and we will never use them again. I called to check on a warranty because the taillight stopped working due to water intrusion which is common for this model of Elantra. We were 1 month out of warranty but only half of the mileage after they checked and said to bring it in so they could see the problem and try for a "good faith" warranty. We did this and it was pointed out that both taillights had water in them and they would call us about repairs. We get a call about a $600 bill to replace both taillights and said thats the best they could do, I mentioned the "good faith " comment from the phone and again said its the best they could do and gave me the corporate warranty number so I could call them about a full warranty coverage. We do this and we were given 5 different estimates of when we'd hear an answer about the lights being covered. 3 weeks in and we get an agent that doesn't even know what a taillight is and we had to spell it for her. Why is someone working for Hyundai warranty and doesn't know standard car parts are. Finally after over a month of waiting for a reply, we recieve a call from Hyundai Corporate and they told us that they asked Key Hyundai to do a "good faith" warranty and replace the taillights, Key Hyundai refused and said they already gave a discount. According to Corporate, its up to the dealership to honor this and can refuse to do so. So overall we wasted 2 months of our time for a manufacturing defect and horrible customer service from all parties and nothing was accomplished. Don't offer something over the phone and then change your mind after inspection, then refuse Corporates request.

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