Jacksonville Chrysler Jeep Dodge Ram Westside

Reviews

• IR

  Ignacio Ramirez

  Oct 7, 2026
  1.0
  ⭐ 1-Star Review – Extremely Disappointing Service Experience I am extremely disappointed with the level of service and professionalism I have experienced at this Jeep dealership on the Westside of Jacksonville. Unfortunately, my last two experiences have been nothing short of horrible. During my previous visit, I brought my vehicle in for warranty repairs involving the air conditioning system and the battery. The dealership kept my vehicle for over a week, and when I finally received it back, I was absolutely disgusted to discover that a mechanic had left a bottle containing tobacco spit inside my vehicle, along with his glasses. This was completely unacceptable, unsanitary, and incredibly unprofessional. Customers should never have to worry about finding someone else’s bodily waste inside their personal vehicles after paying for or receiving service. Unfortunately, the problems did not end there. Approximately a year later, the replacement battery stopped working again. I brought my Jeep back to the dealership yesterday morning and was assured that my vehicle would be ready that afternoon. Not only was that promise not fulfilled, but I have received absolutely no communication or updates regarding my vehicle. I have made multiple attempts to contact the service department, reached out to the service manager, left several messages through their automated AI assistant, and even spoken with a customer service representative. Despite all these efforts, nobody has had the courtesy or professionalism to return my calls or provide a simple update. I understand that repairs can sometimes take longer than expected. What I cannot understand or accept is the complete lack of communication, accountability, and respect for a customer’s time. As a customer, I should not have to chase down multiple employees just to find out what is happening with my vehicle, especially after being given a specific completion timeframe. The lack of professionalism, poor communication, and disregard for basic customer service standards are extremely concerning. Jeep is a well-known brand, and I would expect its authorized dealerships to uphold a much higher standard of service. I sincerely hope dealership management takes this feedback seriously and addresses these issues. Customers deserve transparency, professionalism, respect, and vehicles returned in a clean and acceptable condition. Based on my last two experiences, I have completely lost confidence in this dealership’s service department.
• EC

  Eduardo Carrion

  Oct 6, 2026
  1.0
  BE CAREFUL BUYING A RAM LONGHORN EDITION: The leather dashboard on these trucks melts, bubbles, and peels due to poor workmanship. This is a known manufacturing defect among dealerships and Stellantis, yet coverage is entirely at the dealer’s discretion based on how much money you have spent with them. By the way my windshield is ceramic tinted completely (Still awaiting response from dealer) till then 1 star ATTACHED ARE PICTURES OF MY DASHBOARD!!! I brought my 2022 Ram 1500 Longhorn to the service department for scheduled recall repairs and to have the dashboard inspected due to severe melting and peeling. My appointment was scheduled for 7:00 AM. Upon arrival, I opted to drop off the truck after being told the work would take approximately 2–3 hours. By 12:00 PM, having received no updates, I began making multiple phone calls to the service department. Each time I called, I was told I was being transferred to an advisor named Dee Coats, who repeatedly informed me that my advisor was not Blake—even though Blake was the individual to whom I personally handed my keys. I was subsequently transferred to Megan and Casey, neither of whom answered. At 5:10 PM, with the dealership closing at 6:00 PM, I called another department and requested to speak with a manager. A manager walked over to the service department and handed my call to Matt, who finally connected me with Blake. Blake stated he was never notified that I had been calling throughout the day. Furthermore, he informed me that when I dropped off the vehicle, the shop manager incorrectly logged it as a mobile service appointment. As a result, it was not dispatched for service, and my truck sat untouched all day. Separately, I experienced poor communication with the parts department. After calling to locate a specific part, I was told that no dealership in town carried it and that the nearest inventory was in Kingsland, GA. However, upon calling around the following day, I discovered that multiple local dealerships actually had the part in stock.
• TR

  Taylor Robinson

  Oct 5, 2026
  1.0
  I dropped off my Jeep Compass on a Monday at 7am hoping the first time slot of the week would get me my car back sooner, and boy, was I wrong. I called around 5pm for an update, and my service advisor told me there was one car in front of mine that the tech had to finish and would get started on it first thing tomorrow, and boy, was he wrong. On Wednesday, mid-afternoon, I get a text from the advisor that nobody had started working on my car yet because he was off on Tuesday and the tech had a family emergency, which I completely understand happens, but for my car to get completely forgotten about, not really making me happy, but still I remain hopeful that it will get finished. So finally, Friday rolls around and somebody finally is able to pinpoint the issue: a faulty speed sensor, and able to replace it. I approve the almost $950 ($200 and some change for the part, and $750+ for the labor) fix thinking this is the only way. I am prepared to go pick my car up on Saturday morning, only to get a call with bad news: the dash lights are still on in the car….. I get no more news on Saturday, and they are closed Sunday. Monday morning, I finally get a call with an update: another sensor on a different wheel has the same problem and it will be another $900, but the good news is that he can offer me a 10% discount! Wow. I ask him if it is safe to drive, and he says, yes, and I say I’ll be there soon. I tell the doorman my name, he looks at my paperwork, figures out who my advisor is, and asks me to sit. I sat for over an hour, and my advisor sees me, and didn’t even know I was in the building… He tells me the original cost, I ask for the 10% discount anyway, and he obliges, thankfully, I pay $804, and I take my car home. So I do a little research, and for just $25.89, I buy a direct from factory replacement speed sensor—a 700% markup. I replaced the part myself, and now have no dash lights on. Sure, I should’ve done some research before the first fix, but at what point is it customer service or just plain taking advantage of the customer? I will never again trust a Jeep Chrysler Dodge dealership and will always be wary of others, and I hope we all learn to do our own research instead of trusting for-profit organizations thinking they have our best interests in mind.
• AJ

  Archie Gallon Jr.

  Sep 29, 2026
  1.0
  1. To many recalls! 2. Computer malfunctioning 3. Tires pressure reading low! “Computer issues computer “ 4. Head rest on side passenger side would not move to a head reposition! 5. I have it had Rain shield Put in Twice All food came down. 6. I have had recalls letters from Chrysler that were Bogus , Example, tire pressure front lift rear, right, I called it in. I was told it was the computer.! Tire pressure was fine. 7. I called to make some appointments and was told that they saw some other recalls on the truck. I made the appointment for this morning.09/29/2026, I am here I was told it might take some time to check out all of the issues!!! I understand it’s not a problem with the dealership, I was told that they were checking to see if they can get me a ride home or a rental! That’s not what I wanna hear! I think they should be giving me a loaner!!! My truck is my assistant. I have to pick up equipment that I need now. Thanks for reading my concerns And I hope the company could come up with some type of solutions to help the customers! This is time consuming and costly,”(GAS)!!! I have a 10:30am appointment N there is no telling when I will leave the dealership! It seems I look like the company is selling over price problems to the Customer! Examples ‘ taking Things out of the truck that I might need! How am I going to move around to do the things I need to do today! “ You see you are at work” And I am at disadvantage to do my work’ !!! I don’t have a solution, but thanks for reading this information! Oh, by the way! Your Service manager is doing a great job 👏🏿 trying to keep me updated! and 😃 please, please
• LL

  Lindsey

  Sep 27, 2026
  5.0
  5 Stars! 🌟 🌟🌟🌟🌟 I had an absolutely wonderful experience working with James! From start to finish, he was professional, knowledgeable, patient, and genuinely focused on making sure I was comfortable and happy with my purchase. He made the entire car-buying process easy and stress-free, and I never felt pressured or rushed. James truly went above and beyond to provide excellent customer service. It’s refreshing to work with someone who takes pride in what they do and genuinely cares about their customers. If you’re looking for a vehicle, I highly recommend asking for James. You’ll be in great hands! -LC