Jacksonville Chrysler Dodge Jeep Ram Arlington

Reviews

• DS

  Dianna Schuman

  3 days ago
  5.0
  Thanks Shah my salesman, for being one of the most kind and attentive people I have ever worked with.I told him what I was looking for in my next car.And he delived! He was such a joy to work with. I would recommend him to my friends and family looking for a new car. He really cares about you being satisfied. He was kind and patient too! I will surely come back to see Shah if I want a newer car. Thank you Shah
• BB

  BRIGID BARRETT

  3 days ago
  1.0
  It hasn’t even been a year since I made this purchase. 11/9/26 will be a year and I have had trouble ever since with this vehicle. The ac went out 6 months into having it and now my starter went out. I understand I don’t know much when it comes to cars and I would expect the sales person to be open and honest, which I obviously didn’t receive. I had a horrible experience with the sales person and now all these troubles with my GMC Acadia. I believe they just wanted it off the lot and sold it to an inexperienced shopper. A huge risk buying with these guys. I don’t recommend what so ever.
• AG

  Alter Ego Grizz

  Oct 8, 2026
  5.0
  Shah my salesman Shah was great, he introduced himself to me while waiting for an oil change and said he herd that I had a bad experience with my last vehicle purchase and I was upset that Jeep had removed its jeep wave program for service, so he spoke with me for a bit and said he could make things better and that there were some good deals and incentives and asked me if I would look at new trucks I agreed and he did everything in his power to talk to upper manager and explained my previous problems and he took great care in finding the best options to get me into a new truck today, well he came thru like a champ we worked a good deal and he kept me as a customer again as I was ready to move onto a different brand altogether (Toyota) but here i am spending more money with jeep with a good deal and a great salesman
• BW

  Braden Weddle

  Oct 5, 2026
  1.0
  I would like to start by saying that this is the 12th vehicle I have owned in the 10 years I’ve been driving, and I have financed eight of those vehicles, so I have plenty of experience purchasing vehicles through dealerships. Unfortunately, this has been by far one of the worst vehicle-buying experiences I’ve ever had—and it involved the most expensive vehicle I’ve purchased: a 2026 Ram 2500 Big Horn. I purchased the truck after work with only 15 miles on it. Because it was nighttime, I didn’t notice that the push-start button was scratched. The very next day, while the dealership was installing my running boards, I asked if they could replace it. I was told there was nothing they could do for me. That experience pretty much set the tone for everything that followed. It feels like once they make the sale, they no longer care about the customer. Before I even made my first payment, I began experiencing multiple problems with the truck. Apple CarPlay stopped working, the left speaker in the dash stopped working, and the truck has locked me out multiple times. I have had to hold the key fob directly against the windshield just to get the truck to unlock so I can get inside. After waiting an entire month to hear back from the dealership about whether they would even look at the vehicle, I finally took it in at their request at 8:00 AM before work. At 4:30 PM, I received a call asking if I wanted to leave the truck overnight because they had not even looked at it yet. That was extremely frustrating and showed very little consideration for the customer’s time or responsibilities outside of the dealership. I was also told by two different service managers that because there were no diagnostic codes showing, there was essentially nothing they could do to help me with the problems I was experiencing. For a brand-new 2026 truck to have these issues before I’ve even made my first payment is extremely disappointing. Even more disappointing is the lack of urgency and customer service I’ve received from the dealership. If I were shopping for another vehicle today, I would definitely not purchase another Stellantis product, and I would not purchase another vehicle from this dealership. Spending this much money on a brand-new truck should come with some level of confidence that the dealership will stand behind the vehicle and take your concerns seriously. Unfortunately, that has not been my experience.
• JG

  Josh Grillo

  Sep 22, 2026
  1.0
  WARNING: If you can buy at a different dealership, do it. Trust me. My salesman was awesome, but unfortunately every person i talked to outside of him was wildly rude. First, Wayne, the sales floor manager, treated me like a dumb peasant even though I was in there to buy an $85k Grand Wagoneer. Trust me when I tell you this guy is a used car salesmen that wears Gucci. He said lie on top of lie. He will try to come at you with this sweet, funny, you can trust me vibe. He'll even pretend to fiddle with his calculator to build the emotions even more. Pay close attention to his Gucci glasses and maybe you'll even have the pleasure of hearing him brag bout the $100k+ cybertruck he just bought and through a multi-thousand dollar sound system into. We settled on a deal which included Wayne giving me a manager discount on some upgrades. After a week of leaving messages with no call back from Wayne, I had to escalate it and finally got my parts ordered. The, discounts that were promised to me didn't appear on the contract... I assumed they probably just tied them into other line items, but I wanted to ask the questions to be sure. I called the finance manager, Ben. Ben seems like a cool guy, but when I called him with questions, he told me couldn't help me and that id have to talk to... You guessed it... Wayne. He said he'd have Wayne call me, and again, no call from Wayne. There were 5-6 issues with our brand new 2026 car ranging from alignment being terrible to the tint being damaged, the ikon gps being out of battery, and the buttons to fold down the third row not working. They didn't even have the second key for a brand new vehicle. But, the dealership said they'd fix. When they had the service department call me to schedule service on my brand new car, I asked about one of the parts that was promised to me during the negotiations and the service guy said "it's not my job to help you with sales," and refused to help. He transfered me to... Yup... Wayne. But Wayne didn't answer and he never called back. A week later I had to get really upset to finally get my parts ordered and questions answered; however, on that call I was talking to the GM who ended the conversation by yelling at me with profanity. Avoid this dealership at all costs. Unless you really don't care if they take care of you after you sign the contract, run for the hills. They stop caring about you the minute the deal is closed. This dealership is just a used car lot in a nicer building.

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