Hanania INFINITI of Orange Park

Reviews

• NP

  N. Parker

  2 days ago
  1.0
  I love my Infiniti, but my personal experience with Infiniti of Orange Park has been extremely disappointing. They seem to be great at taking your money, but the communication and customer service afterward leave a lot to be desired. During 2025, I experienced issues involving service and warranty work where communication and follow-through were lacking. For example, simple service work resulted in my vehicle being kept overnight without anyone contacting me to explain what was happening or provide an update. I should not have to continuously reach out just to find out the status of my vehicle. More concerning, I have had to reach out to Infiniti Corporate for assistance getting updates and resolving issues. A customer should not have to escalate matters to corporate just to receive basic communication from a dealership, especially one representing a luxury brand. Unfortunately, I have other examples of customer service that did not meet my expectations. I love my vehicle, but I am seriously considering trading it for another luxury brand that is not associated with Hanania. The vehicle is great. The ownership experience with this dealership has not been. This review reflects my personal experience and opinion.
• JP

  Jainit patel

  3 days ago
  1.0
  I purchased a brand-new 2026 Infiniti QX80 from Infiniti of Orange Park, and unfortunately, my experience after the sale has been very disappointing. During the purchase, I was given incorrect information about an additional $1,200 maintenance plan. After contacting Infiniti’s service department, I discovered that the plan did not provide the additional complimentary services as originally explained to me. I contacted the finance manager, Alex, who acknowledged in writing that the maintenance policy had been explained incorrectly and agreed to refund the full $1,200 to my Infiniti Financial Services account. That was back in July. It is now October, and despite multiple follow-up emails, I am still waiting for the refund to be resolved. Alex recently apologized for the delay and stated that he would contact accounting because the refund should have been handled immediately after my registration was completed. Unfortunately, I have received no further update. I have also repeatedly requested written confirmation that my original three complimentary Infiniti Premium Care services will be reinstated, but I have not received that confirmation either. The delivery experience was also disappointing. The Infiniti app and connected navigation services were not working during delivery, and instead of helping resolve the issue, I was told to contact Infiniti myself. The services eventually started working after I left the dealership. When purchasing a luxury SUV at this price point, I expected better communication, accountability, and customer service. I understand that mistakes and delays can happen, but what matters is how a dealership handles them. I have been patient and given the dealership multiple opportunities to resolve these concerns. Unfortunately, the level of customer service after completing the sale has fallen well below my expectations.
• JS

  JETS Beauty Supply

  Oct 8, 2026
  1.0
  ⭐ Extremely Disappointing Experience — Unprofessional and Misleading I visited this INFINITI dealership to look at a vehicle I had seen advertised online. When I arrived, the vehicle had just been traded in, had not been cleaned, had a cracked windshield, and had other issues. Since the vehicle was not in the condition I expected, I decided it was not the right car for me. Kelly then offered to help me find another vehicle, and I agreed. However, I made it VERY clear that I did not want my credit pulled until I found a vehicle I actually wanted to purchase. Kelly directed me to Alex in finance, and I reiterated that I would not unlock my Equifax or authorize a credit pull because I had not found a vehicle I wanted. Despite that conversation, I discovered the next morning that INFINITI had placed a hard inquiry on my credit report through Experian. When I called to ask who authorized this, the only explanation I received was that I had signed paperwork. Signing paperwork under the impression that I was moving forward with a potential vehicle purchase is not the same as knowingly and willingly authorizing a credit inquiry, especially after I had explicitly stated that I did not want my credit pulled. What makes this experience particularly frustrating is that I communicated my wishes directly to both Kelly and Alex. I was left feeling that my instructions had been disregarded and that my credit was pulled through a different bureau after I refused to unlock Equifax. Kelly presented himself as someone with 24 years of experience, and I initially wanted to believe I was dealing with someone who valued honesty and professionalism. Unfortunately, this experience left me questioning the integrity of the entire process. I understand that dealerships are in the business of selling cars, but that does not excuse disregarding a customer’s clearly communicated wishes regarding their credit. I came in looking for a vehicle, not to leave with an unexpected hard inquiry on my credit report. I am extremely disappointed and disgusted by how this situation was handled. Based on my personal experience, I would caution other consumers to be very careful, ask questions, and obtain clear confirmation about any credit authorization before signing dealership paperwork. A car-buying experience should involve transparency, trust, and respect for the customer. Unfortunately, that was not my experience here.
• LK

  Laura Kalbac

  Oct 2, 2026
  1.0
  I rarely leave reviews like this, but buyers need to know what happened during my attempt to purchase a new 2026 QX80 from this dealership. I spent approximately a week communicating and negotiating with their sales team regarding a specific black QX80. They sent me videos of this vehicle THREE separate times. Throughout those conversations, it was represented to me as brand new, and I was never told it had approximately 1,000 miles on it. We negotiated after hours and ultimately agreed to an out the door price. During all of that negotiating, I had not been provided a written breakdown. Once we reached an agreement, I asked them to send me the numbers in writing. The first paperwork they sent was for the wrong vehicle. I pointed that out. When they sent the corrected paperwork for the black QX80 we had actually been negotiating, I discovered for the first time that it had approximately 1,000 miles on it. Then I discovered another issue: the written trade allowance was approximately $6,000 LOWER than the trade value I had been told during negotiations. So only AFTER agreeing to the deal and requesting everything in writing did I discover that: • The first paperwork was for the wrong vehicle. • The actual QX80 had approximately 1,000 miles that had never been disclosed to me. • The trade allowance on the paperwork was approximately $6,000 less than what I had been told. I contacted the dealership afterward because I was extremely upset about the mileage issue. Their response was particularly frustrating. I was told they have “no issues disclosing miles” when a vehicle has more than usual and that they actually account for excess mileage when discounting vehicles. That is exactly my point. If the mileage matters enough for the dealership to have a method for accounting for it in the price, why wasn’t I told about the approximately 1,000 miles during a week of conversations and negotiations about this specific vehicle? Had the mileage been disclosed upfront, I would never have agreed to the OTD numbers. I would have valued the vehicle very differently. I understand that a never-titled vehicle can technically be sold as “new.” My complaint isn’t about the technical definition of new. My complaint is about transparency. I negotiated in good faith based on the information and numbers I was given. It was only because I insisted on seeing the complete deal in writing that I discovered these discrepancies before moving forward. If you’re considering buying here, my advice is simple: get everything in writing before agreeing to anything. Verify the VIN, actual mileage, selling price, fees, and especially your trade allowance. Based on my experience, I would not do business with this dealership.
• SS

  SurfaceNavy64

  Sep 24, 2026
  1.0
  If I could give their management and finance team zero stars, I definitely would but I’m forced to give 1 star in which they are highly undeserving of! I am definitely calling out this dealership for the horrible experience I had trying to get my rightful prorated refund from my cancelled prepaid maintenance contract (I no longer had my 22 QX80 because I traded this vehicle in for a new vehicle at another dealership, thank God!) on Monday the 21st in person at Infiniti of OP. Their accounting department intentionally tried to pass off a $779.14 check to me instead of the $1,169.14 check that corporate had already authorized and even deducted the $50 cancellation fee at corporate. They deliberately tried to pocket $390 of my money (theft)! The Disrespect: I explicitly told Henry (the Sales Manager on duty) that I am a retired Navy veteran and did not deserve this type of treatment. Despite knowing my background, he and Infiniti of OP still showed zero respect, accountability, or even any understanding. Aleksandr in finance intentionally ignored my 3 emails when I inquired on the status of the refund check and I found out prior that corporate sent the $1169.14 funds to the accounting department on 8/27 so they been sitting on my money for over 3 weeks! Fortunately, I had my corporate documentation and emailed their finance manager the proof on the exact amount and requested an explanation on why this big difference of a refund amount (shortage of $390). Henry (Manager on Duty) tried to play it off like the $779.14 was the correct amount and even emailed me the image of this disgraceful lowball check! This occurred on Monday the 21st and Henry even had the audacity to say that the mail carrier had already picked up this check that was supposedly going to be mailed to my home address. However, they still expected me to drive nearly 50 miles round trip when I caught them red handed trying to scam and steal nearly $400 from me the following day on 9/22 to physically pick up the corrected $1169.14 check but at the VW of OP. There was no genuine apology from their GM Mark (he didn’t even call me back on the 18th or have someone call me back to give me an update that day on this issue and he never replied back to my email warning him what I intended to do legally if I didn’t receive my check on the 21st. Henry called me the following Saturday morning 9/19 and even stated that day the refund was $1169.14. There was zero effort to make things right for wasting a retired military Veteran customer’s time and gas. This dealership relies on customers not checking their math or not having documented proof and will happily attempt to shortchange, scam and defraud a military Veteran to steal and gain an undeserving profit. Do not trust Henry (sales manager), their GM Mark H, their finance manager Aleksandr and their accounting department at VW of OP who they share their space with Infiniti. Ensure you have every kind of documentation, emails, text messages etc, especially from their corporate office if you’re going to do business with this dealership and if owed a refund ensure to double check the figures. Buyers of their service contracts be totally aware of their disgraceful, dishonest, and deceptive practices! How are they even still legally allowed to retain their license and have their dealerships kept open to prey on vulnerable customers? This is totally real recently occurred and not defamation or slander of Infiniti of Orange Park that we are supposed to be able to trust as a consumer! They need to be thoroughly investigated and audited of their financial records by the State and the Attorney General of Florida on this type of intentional deception towards their past customers and on their current financial operations and the bad actors involved should be held legally accountable for their unconscionable and unethical actions! Planning to share my story on the local news networks dealing with consumer protection.

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