Fields Cadillac Jacksonville

Reviews

• TK

  Todd Keller

  6 days ago
  5.0
  What a great service experience. After walking out of Randy Marion Cadillac service in frustration by the lack of customer service I called Fields in Orange Park for an oil change and tire rotation. They made me a same day appointment and had me in and out in 1 hour and 10 minutes AND that included a wash. Great customer service from professionals.
• DC

  Drawn By Caleb

  Jun 30, 2026
  2.0
  Disappointing experience... had a great deal lined up and cleared for a cash purchase worthy enough to drive from another part of Florida but just when I arrive cash in hand, I was told my vehicle was experiencing charging malfunctions after apparently having it for sometime, it was being charged just then... This was just an unfortunate situation but my salesperson was responsive and elaborative, I would reach out about the status and integrity of your vehicle before considering purchasing on a used one here.
• MM

  Monica Massey

  Jun 30, 2026
  4.0
  I'm giving 4 stars because, unfortunately, my experience with my service advisor, **Bill M.**, did not meet the level of customer service I've come to expect from this dealership. However, everyone else from the technicians to the sales staff and other advisors have been outstanding. During my first visit with him, communication was very poor. I received very few updates throughout the six-hour service appointment. When it was time to pick up my vehicle, Bill simply handed me paperwork, tossed me a pen, and asked me to sign. He never reviewed what the technician had completed, explained the paperwork, or discussed my options regarding an important safety recall. The recall involved the third-row seats and whether they automatically stop when encountering an obstruction. After reading the paperwork myself, I realized there were multiple options available, including signing a waiver to keep the feature as originally designed, since I don't have young children. Instead, the third row had been disconnected and left permanently upright without anyone discussing those options with me. Thankfully, I had already researched the recall beforehand and requested that the vehicle be returned to its original configuration. I also don't recall ever being asked to sign the waiver associated with that decision. The technician, Forest I believe, was fantastic. He listened to my concerns, reconnected the system as requested, and ensured everything was working properly. When I returned after a replacement part arrived, I assumed I would be assigned to him since he had worked with me just a week ago. I stood waiting while several other advisors kindly asked if I needed assistance. Bill sat in front of me without acknowledging me until another advisor pointed out that I had been waiting. His response was simply, "Oh...name?" There was no greeting or apology. To make matters worse, Bill also called my husband, whose name is on the account, and my husband commented afterward that his tone on the phone was unpleasant as well. This experience was disappointing because every interaction we've had with this dealership from purchasing our vehicle to previous service visits has been exceptional. I truly hope Bill improves his communication and customer service because the rest of the team has been excellent. Despite this experience, I would highly recommend this dealership. The technicians, sales staff, and other service advisors have all been knowledgeable, professional, and genuinely helpful. The food was also very tasty. They are the reason I'm still giving 4 stars.
• LC

  lillie calloway

  Jun 27, 2026
  1.0
  I dropped my vehicle off at 9:45 a.m. for my scheduled service appointment and did not receive a single update from my service advisor throughout the day. Around 2:00 p.m., I called Cadillac because I hadn’t heard anything. I wasn’t even able to reach my advisor directly because the calls were being redirected to Orlando. After being on hold for about 15 minutes, I was simply told that my vehicle was “not ready.” What was most frustrating wasn’t the repair itself—it was the complete lack of communication. No one contacted me with a status update, let me know whether my warranty concern was being addressed, or gave me an estimated completion time. I didn’t hear from anyone at the dealership until the following afternoon. A simple phone call or text would have gone a long way. For a Cadillac dealership, I expected a much higher level of customer service and communication.
• LC

  Leonard Cross

  Jun 18, 2026
  5.0
  My service experience with Fields Cadillac was great, even with an initial but small glitch that required a return, the overall outcome was excellent. Kudos to my service Rep., John, who was on top of things from start to finish. I did not have to suffer through long waiting periods For updates or progress reports. The work was started and completed in a timely fashion. Also, I can’t close without honorable mention of my courtesy driver who saw that I had a ride back-and-forth. Thanks a million for the camaraderie, Bobby - you are a vital part of what makes it work! God bless!

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