Enterprise Rent-A-Car

Reviews

• LR

  Leandro Reyes

  Jul 1, 2026
  1.0
  I’ve been a VIP customer renting cars from Enterprise for over 10 years, and they are wasting my time. I booked an SUV two weeks in advance, and when the day arrived, they didn't have it available! I no longer recommend this company; this is the third time they’ve done this! ( They don't call you before to let you know the situation, etc. 🤦🏻‍♂️ ) very irresponsible and unprofessional
• AY

  Aimee Yamamori

  Jun 26, 2026
  1.0
  Terrible customer service! They don't answer their phones and when they do they put you on hold without speaking. I called four separate times to try to clarify a reservation and payment. Another employee hung up on me twice after I did get through because as he said 'it was the week before a holiday weekend and we should give them grace' when I expressed that it was frustrating that they didn't answer their phones. This rental company can't handle basic reservations or calls 7 days before a holiday I guess.
• LW

  Lexie Waters

  Jun 26, 2026
  5.0
  We had made reservations for another location and they did not have the vehicle we needed. After calling multiple locations we got ahold of Joshua here and he made our vacation. His customer service was above and beyond. Assured us every step of the way and we were able to get on the road in no time.
• TM

  Tara Maddox

  Jun 25, 2026
  1.0
  I have never experienced such unprofessional, disrespectful and unacceptable customer service from a manager in my life. I had a confirmed reservation for 10am. and called at 9:00am to request the complimentary pickup. Despite my scheduled reservation, the driver didn’t arrive until approximately 11am, immediately putting me behind schedule. I do want to recognize that the driver was courteous, professional, and provided excellent service. Unfortunately, that was the only positive part of this experience. When I arrived at the rental location, there were only three people inside: another customer, myself, and one employee sitting behind the counter at a desk. I stood there for several minutes without anyone acknowledging my presence—not even a simple “Good morning” or “We’ll be right with you.” After waiting, I asked the other customer if they were being helped, and they informed me that the employee assisting them was outside. I then politely asked the employee sitting at the desk if he was working and whether someone was available to assist me. He looked up and said, “Someone will be with you.” I simply replied that I wasn’t sure because no one had acknowledged me since I walked in. What happened next was astonishing. The employee, who I later learned was the manager, Josh Pineiro, responded by saying, “A driver picked you up and brought you here, so someone from our company has already interacted with you.” That response alone demonstrated a complete lack of professionalism and understanding of basic customer service. Being transported to the location does not excuse ignoring a customer after they arrive. A simple greeting or acknowledgment is the bare minimum that any customer should expect. Rather than accepting constructive feedback or attempting to de-escalate the situation, the manager became defensive and retaliated. He told me that because I was “being rude,” they were suddenly “fresh out of cars” and instructed the driver to take me back home. This explanation was clearly not credible. Other customers who arrived after me were able to rent vehicles, and I find it highly unlikely that a company would dispatch a driver to pick up a customer with a confirmed reservation if no vehicle were available. When I asked for his last name, he refused to provide it and instead pointed at a stack of business cards. His behavior was dismissive, confrontational, and completely unbecoming of someone in a leadership position. What makes this even more concerning is that another customer witnessed the entire interaction, was visibly shocked by the manager’s conduct, and voluntarily gave me their contact information in case I needed a witness. The consequences of this manager’s actions were significant. I was traveling out of state for my son’s basketball tournament—a six-hour drive—and because of his decision to deny me my reserved vehicle over a simple question about customer service, I spent valuable time desperately searching three other rental locations. None had vehicles available, leaving me without transportation and jeopardizing my travel plans. This wasn’t simply poor customer service—it was an abuse of authority. A manager chose to punish a paying customer for respectfully pointing out that no one had acknowledged them upon entering the business. That is unacceptable. Managers set the standard for customer service. If this manager’s behavior reflects the culture at this location, the company has a serious problem. I expect this incident to be thoroughly investigated, including reviewing any available surveillance footage and speaking with the witness who observed the interaction. No customer should ever be treated this way for expecting the most basic level of courtesy and professionalism. This experience has completely destroyed my confidence in this location. Josh Pineiro is a poor example of leadership and I will definitely be reporting this to corporate and the BBB! Based on this experience it’s clear sassy, emotional people shouldn’t be in leadership!
• NG

  Neil Goranflo

  Jun 25, 2026
  1.0
  This morning i called enterprise 3hrs before i planned to arrive to rent a full size pick up truck. The lady on the phone said they had a Tacoma or an f150. I said i preferred the f150. She said that was fine. I asked her if the vehicle would be available because i have had them switch it out when i get there. She said yes it was there. Directly after ending that phone call. The manager Josh from the blanding store called and said they did not have the f150. They only had a jeep gladiator. I said that was fine. I told him i would be there at 12pm. I showed up at 11:45. The was no f150, no tacoma. And no jeep gladiator. They said someone went to get the f150 and would return in 10 min. I waited 20 minutes and asked where he was. They said he was just down the street. 20 minutes later i went back inside and asked to just put me in another vehicle. After another 10 min of waiting i went back inside and asked Josh the manager why it was taking so long after i called 2 hrs ago. He stood up and said " I don't have a car for you get out." No customer service. Noone should have to wait an hour for a vehicle they reserved 3 hours before they arrive to pick up the car and when having to wait an hour get thrown out for asking why.

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