Enterprise Rent-A-Car

Reviews

• DD

  Dee

  5 days ago
  5.0
  If there is one word to describe my recent experience with your team, it is "lifesaver." I am writing this feedback to express my absolute deepest gratitude for the phenomenal service, unwavering support, and top-tier vehicle quality I have experienced over my continuous 30-plus day rental journey. A few weeks ago, I received the kind of news every driver dreads: my personal vehicle was declared a complete total loss due to an unexpected and severe factory recall. In an instant, I was left without transportation, scrambling to figure out how I was going to manage my daily responsibilities. From the very second I initiated this rental, all of that anxiety instantly melted away. The customer service I received was nothing short of spectacular. The staff was incredibly empathetic to my total loss situation, acting with a sense of urgency and genuine care that is so rare to find these days. As an athletic director and coach, my schedule is non-stop. I am constantly on the move, and I need a vehicle that can keep up with a high-energy routine. This rental handled it all flawlessly. Whether I was loading up the trunk with agility ladders, cones, and strength training gear for afternoon practices, or commuting early in the morning, the vehicle never once let me down. It was always a smooth, comfortable, and utterly dependable ride as I drove all across Jacksonville. Even after long, grueling days of teaching and coaching, or late nights up studying for my master's degree coursework, sliding into the driver's seat of this rental offered a quiet, comfortable sanctuary to decompress on the drive home. Beyond my professional life, this rental was an absolute blessing for my family. When you suddenly lose your primary family vehicle, the logistics of managing a household become incredibly complicated. But thanks to this fantastic rental, our family life didn't skip a beat. It provided the perfect amount of space, comfort, and most importantly, safety. My wife, Lashon, and I were so thoroughly impressed with the smooth handling and the pristine interior. There was plenty of room in the back for our three daughters—Shuntae, Goddess-Iman, and Grace-Sa'Rai—to ride comfortably without a single complaint about legroom or space, whether we were just running local errands around the neighborhood or heading out together for a fun family dinner on the weekend. Knowing that my family was riding in a secure, meticulously maintained vehicle gave me a profound sense of peace of mind during a very transitional time. As my initial 30-day rental period began drawing to a close, the reality of the current car market set in. Finding the perfect replacement vehicle after a total loss is a marathon, not a sprint, and I realized I was going to need more time to conduct a thorough car search. I was initially worried about the logistics of extending my time, but re-renting and extending my contract was an absolute breeze. The team made the renewal process so incredibly seamless and completely hassle-free. There was no bureaucratic nightmare, no frustrating delays—just an enthusiastic willingness to keep me on the road so I could continue my vehicle search at my own pace, entirely free from pressure. I also have to commend the outstanding quality of the vehicle itself. When I first picked it up, it was absolutely immaculate—spotless inside and out, smelling fresh, and driving perfectly. It genuinely felt like I was driving a brand-new car off the dealership lot. In closing, I want to reiterate how deeply thankful I am. What started as a massive disruption to my life—a totaled vehicle due to a factory recall—was transformed into an incredibly positive, stress-free, and surprisingly exciting experience. You have absolutely earned a customer for life! Thank you for going above and beyond, for your stellar customer service, and for turning a major life hiccup into a truly wonderful journey.
• TK

  Tonya King-Charlton

  Jun 13, 2026
  1.0
  I have been using enterprise for the last 6 years as a 1099 contractor. Both in Orlando and Jacksonville. This location is subpar. The customer service is horrible. Yes, my company assigns mid sized cars, and no fault of mine they upgrade. Again, not of my asking. This morning i went to pick up a vehicle after they told my company that one would be ready on yesterday… Never received a callback as they promised. I called at 5pm yesterday, they purposely put me on hold for 30 minutes as they closed at 530.. For the 2 year’s since moving from Orlando, where i had no issues with rental, every weekend i go to pick up a rental it’s an issue with getting a car. DON’T GO TO THIS LOCATION… THEY DON’T RESPECT YOU, YOUR TIME OR BUSINESS. AND YES, Shelly, I GOT THE MESSAGE AND I WON’T USE THIS LOCATION AGAIN….
• AE

  Auxilium Experience

  May 30, 2026
  1.0
  Booked a truck for today. The lady at the front desk lied about having the wrong phone number. They always do this crap. You book a vehicle and they wait when you come in to switch it. Very rude and unprofessional.
• JM

  Jeremy Moore

  May 22, 2026
  5.0
  Quick and easy
• FF

  Farm Freak

  May 5, 2026
  1.0
  The absolute worst experience ever trying to rent a car. No internal communications between branches and customer service. Left me high and dry 2 days in a row after assurances they would meet me. No longer can I recommend Enterprise. Look for their local competitors.

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