Enterprise Rent-A-Car

Reviews

• LM

  Leslie Meeks

  Jul 3, 2026
  5.0
  I completed the online check in and my pick up was a breeze. The staff was super friendly and knowledgeable. They offered an upgrade to my car and was actually cheaper for me to get. I’m extremely pleased with the south side location.
• KG

  Kate Godfrey

  Jun 30, 2026
  5.0
  My first time renting with Enterprise (and at this specific location) was such an excellent experience. The agents here, especially Matthew, are top tier. Fully recommend to anyone needing a rental car in Jax!
• JC

  Juan Chaparro

  Jun 26, 2026
  1.0
  It may be a well-known company, but I recommend you don't come to this particular location. The person who works there is male and only causes problems; he doesn't solve any problems for customers. Also, I don't know who answers the phone, but I followed all the online procedures they suggested, and here at the office, they can't offer me any solution, even though the problem is really minor.
• RC

  Robert Carin

  Jun 24, 2026
  1.0
  Very polite, but had to wait close to 60 min. for a car because they were so delayed. There was a line of of 9 people sitting in the waiting area because supposedly there weren't enough people to clear and clean cars. I won't be coming back.
• SG

  Stefani Grant

  Jun 18, 2026
  1.0
  I am writing to express my disappointment regarding my recent experience at your Enterprise Rent-A-Car location at 4106 Southside Boulevard, Jacksonville, Florida. As a Platinum member, I made a reservation using my accumulated reward points to redeem two complimentary rental days. The day before my scheduled pickup, an Enterprise representative contacted me and advised that if I intended to use a debit card, I would need to provide either a utility bill with no past-due balance or my insurance declaration page. Based on that conversation, I arrived prepared with both my internet bill and my insurance declaration. Upon arrival, I was assisted by an employee named Jakob Estie. After reviewing my documents, he informed me that I needed two bills rather than one, despite that requirement never being communicated during the phone call. I explained that I had brought exactly what I had been instructed to provide. I also offered a pay stub as additional proof of residence and employment, but he refused to accept it. Mr. Estie then proceeded to ask numerous questions regarding my employment, the purpose of my rental, and requested three personal references. I complied with every request and provided all information asked of me. I emailed him both my internet bill and insurance declaration, only to be told that due to fraud concerns, the documents needed to be in PDF format. This requirement had also never been disclosed beforehand. When I explained that I was unfamiliar with converting documents to PDF format, I received no assistance. Instead, I was instructed to sit down while he helped another customer. During that interaction, I observed him greet the other customer warmly and provide attentive service, which made the contrast in treatment difficult to ignore. Determined to resolve the issue, I downloaded Adobe Acrobat on my phone, converted the documents, and attempted to send them. After doing so, I was then told that he could not open links and would not accept the documents in that format. At that point, it felt as though the requirements continued to change, making it impossible for me to satisfy them despite my repeated efforts. My concern is not with Enterprise’s policies regarding verification requirements. I understand the importance of fraud prevention and customer screening. My concern is with the inconsistent information provided, the lack of assistance offered, the dismissive tone I experienced, and the apparent willingness of Mr. Estie to create additional hurdles rather than work toward a solution. As a loyal Enterprise customer and Platinum member who has accumulated more than 3,000 reward points, I expected a higher level of customer service and professionalism. Prior to this incident, I have consistently had positive experiences with Enterprise, which is why this interaction was particularly disappointing. I respectfully request that this matter be reviewed and that additional customer service training be provided to employees regarding communication, consistency of policy enforcement, and assisting customers who are making good-faith efforts to comply with requirements. At this time, I am seriously reconsidering whether I wish to continue doing business with Enterprise despite my loyalty status and accumulated rewards. I would appreciate a response regarding how this complaint will be addressed.

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