Enterprise Rent-A-Car

Reviews

• JH

  John Hester

  5 days ago
  2.0
  Charge discount price, but when I returned the car 4 days early. I charged full price. I could of keep the car 4 more days for $45 dollars. Also I rented the car at 1/2 tank of gas and return it with 3/4 tank of gas. The employee says "Thanks ". There was no adjustment for the 1/4 tank of extra gas.
• HD

  Helen Dimitrakopoulos

  May 11, 2026
  1.0
  I called due to the Jeep Dealership Enterprise not able to pick me up and I was waiting for over an hour for a dealership shuttle and explained to the Young Man my situation when he picked up the phone. Very poor Customer service skills. Not hear anything I said to him and I explained to him again that I told him already that I cannot be picked up. He was rude and ssid that he will not pick me up and hung up on me.
• MG

  Michelle Geraci

  May 9, 2026
  5.0
  My experience with the Enterprise on Southside near Beach Boulevard was exceptional. The friendliness, care, and professionalism of Jakob and Matt was unsurpassed. They made sure I was in the right vehicle suited for my needs and were always available when I needed to ask questions or communicate any information about my rental. I am completely happy with my experience renting a car at Enterprise.
• MF

  Marcelo Fuentes

  Apr 24, 2026
  5.0
  The guys were amazing, they need more quality inventory to upsale
• CS

  Chris S

  Apr 4, 2026
  1.0
  I would give 0 stars if I could. I was attempting to exchange a vehicle that smelled like smoke, which I had for less than a day, through Enterprise. The Southside location was the only one able to accommodate a swap due to limited availability, so I rushed there from the St. Augustine/Nocatee area. When I arrived, I was told that the representative wanted to file a claim through my insurance for physical damage I did not cause to this smoky smelling Chevy Malibu. Customers should be aware of this kind of unethical practice. The entire situation was a waste of time. I eventually returned to the original Cassat Avenue location, where they resolved the issue and provided me with an upgrade due to the poor experience at Southside. What should have been a quick swap turned into a three-hour ordeal, requiring me to drive between multiple locations in rush-hour traffic. Overall, my experience with the Southside location was extremely disappointing.

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