Audi Jacksonville

Reviews

• AC

  Andrew Christ

  May 9, 2026
  1.0
  Service department has been understaffed for a while. I made an appointment for an oil change and was waiting for over 5 hours. I just made an appointment to diagnose and fix a dash light for Saturday at 4:00 pm. I drove all the way to the dealership and they said they would get to it on Monday. If I wanted an appointment on Monday, I would have scheduled for Monday. Absolutely ridiculous. I expect this from a Mitsubishi dealership. Why even offer the appointment? Never coming here because they just waste your time.
• MA

  Mena A

  May 3, 2026
  3.0
  I recently purchased a Audi S7 from this dealership, and my experience was mixed. The car itself is great, but the process taught me an important lesson, you need to double check everything before signing and make sure all promises are completed upfront. There were several issues that should have been handled prior to delivery, including wheel and tire concerns that impacted the driving experience. I was later told that certain items had already been approved, but they were not completed before I took the car. Even smaller things that were promised. My advice to anyone buying here, inspect the vehicle thoroughly, verify all work has been done, and get everything you were promised before signing anything. It will save you time and frustration. That said, I want to give credit where it’s due. Justin stepped in and really turned things around. He was professional, responsive, and made sure the issues were addressed after the fact. If you’re planning to buy from this dealership, I strongly recommend working with Justin. He’s someone you can trust to follow through and make sure you’re getting the deal and the support you deserve, even after the sale is done.
• DD

  dana d

  Apr 30, 2026
  5.0
  working with Cristian was amazing! he’s super informed about every vehicle i asked about and gave me the best deal i could get! no hidden fees, no tricks. he laid everything out for us and made sure everything was clear. he even checked up on us after purchasing to make sure everything went well, and that we were happy with our vehicle. seriously went above and beyond for a salesman and gave it 110%.
• PL

  Pryme Express Logistics

  Apr 25, 2026
  1.0
  am a fourth-time returning customer to Audi over the past 20 years. In the past, I have not experienced any major issues; however, my most recent experience has been extremely disappointing. I feel that both the quality of the product and the level of customer service at the dealership have declined significantly. After initially visiting the dealership and reviewing several vehicles, I informed the salesperson that I would be returning within a week to complete the purchase. When I returned, the specific vehicle I had originally selected had been sold, which I understand. However, I was then presented with a different vehicle, and we proceeded with the purchase based on the features it was represented to have. At the time of signing, I was informed that the vehicle we had agreed upon could no longer be sold to me. Instead, I was offered another vehicle with fewer features, along with a $1,000 discount—even though upgrading those features would cost approximately $5,000. Despite this, I moved forward with the purchase. Shortly after bringing the vehicle home, I noticed multiple warning lights illuminated on the dashboard, indicating several issues. I immediately contacted the salesperson, who assured me on multiple occasions that the vehicle would be picked up and repaired. Eventually, the car was collected, and I was later informed that it was ready for pickup. However, upon retrieving the vehicle, none of the issues had been resolved, and the same warning lights remained. Since then, I have continued to receive promises that the vehicle would be picked up again and that I would be provided with a loaner vehicle—neither of which has happened. It has now been over three weeks, and the situation remains unresolved. Additionally, several safety features are not functioning, which is particularly concerning as my 16-year-old son is currently driving the vehicle. Overall, this has been a very frustrating and disappointing experience.
• AM

  Aaron Miller

  Apr 24, 2026
  5.0
  I had an absolutely fantastic experience at Audi Jacksonville thanks to my service advisor Ms. Jessica. I came in expecting a long, stressful day due to an oil leak that was difficult to find 1020 miles after an oil change, but Ms. Jessica completely turned it around. She took the time to genuinely listen to my concerns rather than just processing a ticket. suggested a consumption test of my Audi Q7. Not only did she proactively keep me updated throughout the entire repair process after the cause of the leak was determined, but she also went above-and-beyond by being a shuttle for me, worked directly with my warranty company, or expedited the parts. When I picked up my car, it was clean and ready to go, and Ms. Jessica explained everything in detail to ensure I understood the repairs and the warranty that came with it. It is rare to find this level of dedication and empathy. I will definitely be requesting Ms. Jessica for all my future service needs!

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