Audi Jacksonville

Reviews

• KW

  Kyle Williams

  Aug 27, 2026
  1.0
  This is my first review ever but feel I need to warn potential customers of Audi Jacksonville. I purchased a 2021 Ford Raptor from the dealership. I had numerous conversations with my sales man Dennis about the truck and got tons of photos from him. I was assured the truck was in great mechanical condition. I had the vehicle delivered to NC the interior and exterior was in great shape as shown in the pictures they provided. The problem is the truck 4 wheel drive system doesn’t work and throws a check drive line error. I have talked to Ford and it’s not covered under the powertrain warranty as it is electrical. There again I was told the truck was in perfect mechanical condition by Audi of Jacksonville. The trucks tires dry rotted that was also not disclosed. On the 3rd day of having the truck I had to replace the battery. I feel Audi of Jacksonville grossly misrepresented the vehicle they sold me. I have purchase multiple cars out of state and dealt with our local Audi deal ship frequently. I felt buying from an established dealership such as Audi Jacksonville, certainly they would have serviced the vehicle and disclosed mechanical issues. Response from management was “did he buy an extended warranty” when I brought it to Dennis attention. I should have known not to deal with this dealership when the first day I called to talk about the truck and I ended up with the used car manager that was extremely rude. Hopefully someone in upper management see’s this review so they can makes changes before it happens to someone else.
• KD

  Kathleen Davis

  Aug 25, 2026
  3.0
  I am still unsure how I feel about my experience at this dealership. My salesman was good but I feel that things are a little strange with this car I brought. At first sight the vehicle was a good look for me. The test drive was BS. When I returned and started to look around the vehicle, I discovered that the tire was separating, not in a way that leaked air but in a way that it separated the rubber. Tee (salesperson) explained that they were waiting to sell before changing. Transaction was seamless, I thought. After telling me they were not going to run my credit because I had preapproval, they in fact did a hard pull. I had no plans on driving the car back to Georgia on the day of purchase. I let them know that I would pick it up the following day by noon. Next day comes, I get to the dealership, I sign more papers and the car is being looked for but was not immediately found. Once I had it I took a look around and notice that the dealership changed the tire but placed a different brand on the car. It looked cheap, it looked like a part of some closed door BS. As I drove home, there is a loud roaring sound coming from the car. Now I believe that I now must spend money to get it checked out because, I DONTmT TRUST THEIR WORD!! It’s been a few days since I brought the car home. I haven’t started it up but a few times, no long time destination…it’s hot with no tint and a recent car accident keeps me inside. If there is something wrong with the car, I will have no choice but return it. Kat
• MP

  Millie Pinto

  Aug 23, 2026
  1.0
  Had a bad experience at this dealership.First technician wipe out my MMI information and did not reset . This gave me a multiple issues on my way home driving 21/2 to Tallahassee including not able to get car play , screen went pitch black loosing my GPS direction to get home. Sensor on console went crazy giving me weird information stating that I was not able to use SOS in emergency. And most importantly, when they replace oil change was not at the proper level leaving at half way level.In the other hand the service agent,Todd was pleasant .
• CM

  collis mcgeachy

  Aug 18, 2026
  5.0
  Had my 40,000 mile service on my 2024 Audi Q7. Alex with their service department was very professional checking me in and arranging a loaner car. The service technician sent me a video of his evaluation and recommendation of a couple other items to be considered in the near future. With a 20% coupon offered by Audi Jacksonville, the price was right and they did a great all around job.
• KK

  Kate

  Aug 13, 2026
  5.0
  Yesterday, we purchased a brand-new Audi Q7 from this dealership, and we had an absolutely amazing experience with such a highly professional team. A special thank you to George Markham, Nicholas Milonas, Tee Mitchel, and Mr. Roosevelt. George truly worked a miracle and went above and beyond, using every resource available to help us purchase our car. Nick was incredibly courteous and professional, patiently showing us all the models we were interested in. Tee made the entire vehicle delivery process smooth, easy, and very positive. And thank you to Roosevelt for handling the paperwork so efficiently and for clearly explaining all the details of what we were signing. We are extremely grateful to the entire team at this dealership. We wholeheartedly recommend them to anyone looking to purchase a vehicle!

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