Advance Auto Parts

Reviews

• MN

  Ms. Niqua

  Aug 28, 2026
  1.0
  I have waited to post this review because I was angry at the poor treatment I received! I have now calmed down and and want to share my experience. I came to this location on 7/24/26 @8:20pm. I had gotten stuck in Miami because my battery died and I had to get a jump. My husband and I came straight to this location because it’s where I got my battery from. We walked in and greeted the 2 guys at the register and begin telling them why we were there. One guy walked away and the other stayed to help. He right away said my warranty was out and I told him it doesn’t expire until 12/26, so he double checked and confirmed that I was correct. He said, that he was working by himself and couldn't help put my battery in and that I needed to come back the next day. I explained that, I wanted a new batter right then because I had things to do and being fearful of my car not starting was not an option. I told him that we could install the battery ourselves in their parking lot. My husband went out to check for his toolbox and realized it was in our other car. I asked Christopher the associate to loan us the tools. He was rude with his tone and I told him, that I'm sorry that my car decided to break down at that time. I told him that I didn't like how rude he was even though I was very polite to him. He decided to fix the battery and speak rudely as we were walking out and my husband walked up and I asked him not to say anything to escalate the situation. Christopher told me he didn't have to help me because his manager said he didn't have to at that time of night. I turned my attention to the second employee and asked if he could show that sign to me while Christopher and my husband were walking out of the door. Christopher didn't like that and begin fussing from the door and saying he wasn't helping me any more. I told him, if Advance Auto has that rule I will respect the rule, but I wanted to see where it was posted. We went back and forth and he didn't like that I said, if he would have gone outside he would not have known what I asked his coworker. He wanted my husband to shut me up, so he called my husband a yes man because my husband was respecting my wishes. My husband let him no that he was rude and the guy instantly said oh if you want to fight I'll call the police. I told my husband the guy was trying to bait him. He then called my husband a p**sy a** ni**a and took a stance to fight and my husband was not backing down either. My husband excercised alot of restraint. After everything was said and done, Christopher put the battery in and apologized because I was filming. He admitted that I was extremely nice to him. I honestly think he didn't want to helped because they were closing at 9pm. This should never have happened and going forward it shouldn't happen to any other customer.
• JW

  Julius Woods

  Aug 21, 2026
  5.0
  My car battery had died yesterday morning, and I was fully expecting to walk out with a free replacement under what I believed was a valid warranty. When the team informed me that I couldn't get a replacement due to Advance’s strict battery policy, I completely lost my temper. I exploded right there in the store, venting all my frustration. That is when an employee named Ray stepped into action. What happened next was completely unexpected. I have never seen someone care so deeply about their job while managing a hostile situation perfectly. As Ray explained the rules, she made it clear that she wasn't going to risk her livelihood or break corporate policy just to appease my anger. She was incredibly stern, yet profoundly respectful. Her boundary was rock-solid, but her delivery was so genuinely honest that my anger completely evaporated. I actually found myself calm, understanding her position, and deeply commending her for standing her ground. Instead of feeling cheated by a policy, I walked away feeling strangely protected and respected. Ray proved that you can enforce the rules with dignity and leave a lasting, positive impact on a customer. Advance Auto Parts is incredibly lucky to have her on their frontline.
• DH

  David Hakanen

  Aug 15, 2026
  2.0
  The store is clean and organized the employees are helpful and some are somewhat knowledgeable. But the two things that keep me from giving it a better rating are... The prices and deceptive advertising. My most recent trip to Advance was to purchase oil and an oil filter. I looked online and found that they had a 5 quart jug of National brand Motor oil on clearance for under $20. So, despite my previous visits when I had responded to advertising only to be disappointed to find the products had all been sold, The masochist in me decided throw caution to the wind and make the trip over to the store to see if they actually had the product... I guess I am one of those people who continually repeat the same actions and expect different results. So yeah, I personally think that if something is advertised online it should actually exist. As of today I have never been able to locate an Advance auto sale item isn't that odd? Well, so much for truth in advertising. The only other thing that keeps me from giving Advance Auto Parts a better rating are their prices. Their parts prices are laughable. The only way I would ever consider paying such high prices is if my vehicle was totally disabled and I absolutely had to have it repaired immediately. Otherwise, I order everything from Amazon or Ebay and the price difference is astronomical. When I was replacing the plugs and ignition coils in my car advance wanted $96 for each ignition coil and the very cheapest spark plug they even sold was $4.50. So i was looking at just over $600 for the parts alone. Well I didn't want to put that much into the car so I decided to shop around. I ended up ordering the parts from Amazon and ended up paying $46 for all six ignition coils and spark plugs. I was skeptical at first and wondered how could they sell them so cheap. Well that was about 3 years ago and they're still running strong as ever. So now personally I don't care how they can sell them so cheap. I get them from amazon and save a ton of money. I haven't had an issue yet with any of the auto parts which I purchased from Amazon. Which unfortunately is more than I can say for the parts that I've purchased in the past from local auto parts stores. Adios brick and morter!
• TS

  Tina Swagsby

  Aug 15, 2026
  5.0
  I walked into the store this afternoon to the amazing and helpful, Ray! I appreciate all of her help, always. Shes so positive and professional and i pray that shes working each time i walk into that location. I had her walking back and forth in the same isle due to me forgetting i needed other thjngs but she wasnt annoyed or anytjing, actually made me laugh and was really nice! Shout out to Ray and she deserves a corporate, management position if shes not already!!
• TJ

  Tamika Jenkins

  Aug 13, 2026
  5.0
  I cannot thank Ms. Ray enough for saving my day! Before walking into Advance Auto, I was completely stressed out and livid. My mechanic had me running all over town looking for a specific air filter, and then had the nerve to demand a ridiculous amount of money just to come out and look at my car. I know absolutely nothing about cars, so I felt completely taken advantage of and frustrated.The moment I walked into Advance Auto, Ms. Ray completely turned my day around. She was incredibly patient and actually took the time to listen to my situation. Not only did she immediately find the exact air filter I needed, but she also went above and beyond by installing it for me right then and there for FREE!Her kindness, honesty, and amazing customer service mean the world to me. If you want helpful, trustworthy service, go see Ms. Ray. She is truly the best!

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