Enterprise Rent-A-Car

Reviews

• JP

  Jasmin Phillips

  2 days ago
  2.0
  I had an extremely disappointing experience with Enterprise, specifically with an employee named Nicole. I was provided a rental through my insurance while my vehicle was being repaired. When I picked up my repaired vehicle during my lunch break, the repair shop told me I could simply leave the rental there and Enterprise would pick it up. They also informed me that my $50 deposit would be refunded once the rental was returned. Two days later, after Enterprise had already taken possession of the vehicle, I called to ask why my deposit had not been refunded. Nicole answered the phone with an attitude from the very beginning of the conversation. She told me, “Your account hasn’t been closed—that’s why we encourage people to drop it off at Enterprise.” She made me feel completely incompetent AND no one ever encouraged me to return the vehicle directly to an Enterprise location, and as someone with limited time during my lunch break, leaving it at the repair shop was the most convenient and possible option. When I simply asked why my account wouldn’t be closed if Enterprise already had the vehicle in its possession, she abruptly said, “Okay, hold on,” and placed me on hold. After returning, she answered that question, but when I tried to ask about SunPass charges that appeared on my account after I had already returned the vehicle, she repeatedly and completely unprofessionally talked over me instead of listening to my question. When I politely asked her to stop interrupting so I could explain what I was asking, she raised her voice and said, “Do not say that to me” as if I was calling her names or something, but was simply asking her to listen to me. The interaction was completely disrespectful and unprofessional. I wasn’t being argumentative—I was simply trying to understand my account and get answers to legitimate questions. Thankfully, the manager overheard the conversation and stepped in. Although I didn’t catch his name, he was a breath of fresh air. He listened to my concerns, answered every question professionally, spoke respectfully, and even apologized for Nicole’s behavior. His customer service was exactly what I had expected from the beginning. The only reason I’m not giving an even lower rating is because of the manager’s professionalism and communication. I hope Enterprise addresses how customers are spoken to, because no one should be treated the way I was simply for asking questions.
• SS

  Sandra Segars

  2 days ago
  5.0
  Air conditioner went out on my vehicle, 4th of July travel plans, called enterprise and had a vehicle great for the family
• CL

  Conner Latimer

  4 days ago
  5.0
  This Gulf Breeze location makes you feel like you are the King of Pensacola. Between the amazing service from Lauren, to the immaculate state of the car we drove. I almost looked into applying so I could be apart of that place full time. Will 100% be renting from her and that place again!
• DC

  Diane Carlisle

  5 days ago
  5.0
  Easy to rent online, easy check in. Rates reasonable. Staff amazing!
• NM

  Nebojsa Milenovic

  Jun 22, 2026
  5.0
  Saturday morning was packed with people, and they were so efficient that I finished in 5 minutes. Jack and Lauren were amazing. Not to mention, it was the only rental in Pensacola outside the airport.

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