Mercedes-Benz of Gainesville

Reviews

• TB

  Tim Boolos

  Jul 2, 2026
  5.0
  Bought from a distance. Some parts of the experience were new to me, but Chris Salter smoothed the turbulence and made this an overall great experience. Really appreciated everyone's effort to get this done under a time deadline and as simply as possible.
• SR

  Susana Ramirez

  Jul 1, 2026
  5.0
  I have purchased MANY vehicles before, but I must say that my experience at this dealer with CHRIS was the absolute BEST!! And I do not say that lightly. He listened to what I needed, met every expectation, and even went beyond my expectations! He is the epitome of an honest and trustworthy salesman. Thank you!
• LJ

  Lucas Jovita

  Jun 29, 2026
  5.0
  Went in to purchase a used vehicle and the process went very smoothly. Negotiated a fair price for the car and my sales associate Paola went above and beyond to make sure I got the price that made the deal work. Great communication throughout the process as I drove from Orlando and couldn’t come in right away and great service. Highly recommend Paola and this dealer.
• MM

  Maria M

  Jun 29, 2026
  4.0
  Updated: My experience started off terribly, but Cameron and Julio completely turned it around. After confirming my appointment multiple times with Chris, I drove two hours to test drive a vehicle, only to arrive and wait 30 minutes to find out it wasn't even available because it was in service. Having your time wasted like that is incredibly frustrating, and it's something that should never happen at a Mercedes-Benz dealership. Thankfully, Julio, the Finance Manager, immediately stepped in, acknowledged the situation, and promised to make things right. While no one can give you back the time you lose, I genuinely appreciated that he took ownership of the issue instead of making excuses. To make up for the situation, they went above and beyond by having Cameron personally drive the vehicle to my home so I could finally test drive it. That level of follow-through showed they were serious about earning back my business. From that point on, the experience became what I expected from Mercedes-Benz. Cameron was professional, knowledgeable, patient, and genuinely cared about helping me. She knew the vehicle inside and out, answered every question thoroughly, and never made me feel rushed. She stayed with me while I worked through the numbers and made sure I was comfortable throughout the process. If you're shopping for a Mercedes, ask for Cameron. She delivers the high standard of customer service and professionalism that every Mercedes-Benz customer deserves. Thank you, Cameron, for stepping in, bringing the vehicle to my home, and saving what could have been a completely disappointing experience. And thank you to Julio for taking responsibility, acting quickly, and doing everything possible to remedy an otherwise very unprofessional situation. Previous I drove two hours to test drive a vehicle after confirming my appointment multiple times with a salesperson named Chris. He called and texted me several times leading up to the appointment, so I had every reason to believe the vehicle would be ready when I arrived. Instead, after sitting in traffic for two hours, I was left waiting another 30 minutes because they were short-staffed and Chris was helping another customer. After finally speaking with him, I was told the vehicle couldn't be driven because it was in the service department on a lift. When I asked why no one bothered to call me before I made the two-hour drive, his response was that their system showed the car was available, but he never actually checked to verify its status. A finance manager stepped in and apologized, promising they would bring the vehicle to me. Half the day has now passed, and I still haven't received a single phone call or update. The biggest issue isn't that the car was in service—things happen. The issue is the complete lack of communication, accountability, and respect for a customer's time. A simple phone call could have saved me four hours of driving and wasted time. After reading their reviews, my experience unfortunately aligns with what many others have reported. I've been shopping for a vehicle for quite some time and have visited several dealerships. This was, by far, the worst customer service I've experienced. Because of the way I was treated, I will not be doing business with this dealership.
• BL

  Bijan Lynn

  Jun 27, 2026
  5.0
  Even though I hate what Morgan Auto Group did to us at their GMC dealership after purchasing TWO BRAND NEW DENALIS, TWO G-Wagons at MBOG,, and and an S560 in Ocala, this dealership did a great job when they hired Paola. She was incredible. Very professional and not pushy, which is what I asked for. I know what I like and I don't need to be convinced. The finance guy Julio or something was great too.