Mercedes-Benz of Gainesville

Reviews

• FM

  Felipe Mahler

  5 days ago
  5.0
  I live in Orlando and decided to make the 2-hour drive to Mercedes-Benz of Gainesville because they came highly recommended to me. After this experience, I can confidently say it was absolutely worth it. I had a situation with a vehicle that could have easily turned into a stressful and frustrating experience, but the team handled everything with professionalism, fairness, and integrity from start to finish. They did not try to avoid responsibility, and that says a lot about the character of a dealership. A special thank you to Henry Freeman, who was extremely professional, patient, and transparent throughout the entire process, and also to Gary from finance, who was incredibly helpful and straightforward. Unfortunately, it’s rare nowadays to find businesses that truly value long-term relationships and do the right thing when challenges arise. This dealership absolutely did. I would gladly do business with them again, and I highly recommend them to anyone looking to work with serious and trustworthy people.
• NP

  Nancy Porter

  May 11, 2026
  5.0
  I purchase at GLE 450 coupe for my big 65gh birthday end of March. We had the most amazing experience everyone was very attentive and our sales associate Paola she was fabulous extremely knowledgeable and Handle every detail of the sale to our delivery Thank You team MBA Gainesville
• AM

  Amy Barcroft Murphy

  Apr 30, 2026
  5.0
  Gainsville Mercedes has a New sales Beaty with brains! Cameron was attentive extremely motivated great knowlege of her product and incredible wit.She idi not miss anything ! Was extremely helpful ,willing to go the extra mile to make you feel comfortable and was great conversation durning the process! She will be seeing me again when I buy my next Mercedes , for sure.The Mercedes I drove home is a dream, and Im very happy with my choice. Go Cam!!
• AC

  Alex Clark

  Apr 30, 2026
  5.0
  Just bought a 2021 F-150 and had a really good experience working with Cam at the dealership. She made everything super easy, didn’t pressure me at all, and actually took the time to make sure I was getting what I wanted. Really personable and easy to talk to which made the whole process way less stressful. If you’re looking for a car, I’d definitely recommend going through her.
• DP

  Danielle Pendleton

  Apr 25, 2026
  1.0
  Horrible and time consuming experience just to leave without even buying a car. We had to find someone to help us which I guess means the sales staff doesn’t need the commission. When we finally got someone to help us, he just brought us in to look at the cars online which I’d already done myself. He spoke to my husband rather than me even though we said the car was for me. When we picked out a car we liked, we had to give our confidential personal information to him in the middle of the showroom at a desk that had nothing around it to keep the information we shared from being heard by everyone. We asked him to come back with the best price and get financing started while we went to lunch. When we got back, he was sitting at his desk on his phone, paperwork still sitting there and nothing had been done. The “negotiation” was simply removing one dealer fee and telling us we were getting a great deal. I said it was a little concerning that in two years there had already been 2 owners and he just said, “no it’s not concerning”. He wrote my social on a sheet of blank paper along with my income and employer but when the paperwork came to sign, it was my husband’s name and not mine anywhere. We waited more hours, sitting in the wide open showroom, as he went back and forth to the finance office presumably working out the details. When the finance guy, who didn’t pronounce my name correctly, finally came to see us, he stopped to talk to someone that walked in while we wandered around looking for the right office. He said, “so what do you want to do?” meaning he’d done nothing in the hours we were there to start the process. I work in finance but he still proceeded to mansplain how the interest rate and terms work. I explained that it had been the worst experience at a dealership and he said he understood and would shred our papers so we could go. He never asked how they could make it right…just allowed us to walk away from an $80,000 sale. Okay, good for you all that you don’t need the commissions so buyers find another dealership! UPDATE: We visited Landrover in Ocala the next day and purchased the same vehicle, one year NEWER, in under 2 hours from walking in to walking out with a vehicle for less money. It was a great experience. We highly recommend the sales and finance team at Landrover in Ocala.