Enterprise Rent-A-Car

Reviews

• SD

  Scott Davis

  2 days ago
  1.0
  The ordered vehicle was not available the day it was needed despite verifying with enterprise the day before pickup. Staff was extremely unhelpful in resolving the issue, offering lower tier vehicles that defeated the entire purpose of the rental. Complete and utter mismanagement of a business. Will never use enterprise again, recommend you dont either.
• PO

  Peter Okebukola

  5 days ago
  5.0
  I have rented a lot of cars in my time. I can confirm that the team at this location was very efficient and helpful. Adham was especially knowledgeable and helpful. He ran a tight ship!
• SJ

  Stephen Jones

  Jun 29, 2026
  5.0
  I rented a Grand Wagoneer a few days ago thing was really nice had great power and lots of features super comfortable for a long road trip too! When I got there Joseph, gentleman with glasses took great care of me despite being incredibly busy dealing with customers coming and going and calling in. Joseph made sure that while I was waiting for my rental which was at the dealorship for a quick service, to look over at me every few minutes and provide an update instead of just letting me sit in a silent wonder ( Top Tier Right There.) Alan the manager was extremely friendly and knowledgeable despite also being busy and working hard to deal with many customers he took the time to explain things well and make sure that i had what i needed for my rental experience to be peak. Alan really had the over all flow of business in his hands, he didnt stop or stand around once he continued to shuffle customers in a way so that everybody was being seen, heard and helped these 2 gentleman stood out too me as doers and movers. When I returned my car I was genuinely happy to be met with Alan in the parking lot while he was helping another customer and he actually remembered my name from a few days prior and said Mr. Jones let me help these people and then I want to talk to you and hear about your experience. I mean honestly who does that in today's lack luster customer care industry its rare, and that experience will have me go back. Honestly thinking about renting another vehicle from them just for fun because the customer service was that good, and will always go back to that location for my rental needs. Hope Alan and Joesph get the recognition they deserve.
• PS

  Paul Sheridan

  Jun 9, 2026
  5.0
  Very simple, speedy process. Great help from Jeremy C.
• BB

  Bonnie Brady

  Jun 2, 2026
  5.0
  We were traveling from NJ to Southwest Florida to take care of our granddaughter. We were in Gainesville, stopped at a red light, when we were hit from behind by a 19 year old with a small child in the back seat. Our mini-van was undrivable, hers was ok. The police required our car to be towed off the road, leaving us stranded - with a 12 1/2 year old chocolate lab - on the sidewalk, in the pouring rain. The police took pity on us, and drove us to the nearest Enterprise Car Rental site (3423 SW Williston Rd, Gainesville). Cassandra was outside, cleaning a recently returned car, but assisted us immediately. We needed to rent a mini-van, as we had luggage, dog ramps, crutches (we are 72 and husband has bad knees and hips), food, and gifts. However, at this site, there were only small sedans. Cassandra phoned the Enterprise Site at 410 NW 39th Ave, spoke to Devonte, who said that he would try to locate a suitable vehicle for us. By now, it was 2:00, the towing yard closed at 5, and we needed to move our items from our damaged car to the rental...again in the pouring rain. Devonte brought us the larger car, filled out the paperwork, and had us on our way by 3:00 pm. We were able to get to the towing yard before they closed and started our 5 hour trip to our son's house. We rented the van for two weeks, and then had to add another week, as our car took a long time to repair. We arranged the third week's rental over the telephone with absolutely no trouble at all. Twenty days later, we returned the car to the Enterprise site on 410 39th Street. There we met Samuel, who inspected our car and stated that it is the cleanest car that was ever returned to the Enterprise! Boy did he make us feel good. Now, he may say that to all of his clients, but the sincerity in his voice made us feel special, and that is important after the trauma that we had been through. Samuel was patient and kind and really made sure that we understood all of the charges for the rental. I asked for a printed copy so that I could send it to the insurance company of the driver that hit me. He gave me exactly what I needed. As I said, we are 72, and have had only one other accident (when a deer ran in front of us,) so this was a serious issue for us. Many things had to be done electronically, which was another nightmare. But dealing with the Enterprise staff was the BEST PART of our "vacation." I hope that management can award these three employees for their caring attitude, efficiency, hard work (on the part of Cassandra) (cleaning a car in the rain) and the overall way that they represented the company. These three employees communicated very well, were pleasant, looked you in the eye when they talked...(not many young people do that these days)...were compassionate, and put our needs first, and we are grateful. Thank you to whoever hired them! Sincerely, Mike and Bonnie

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