Chrysler Dodge Jeep RAM of Leesburg

Reviews

• MD

  Manuel Diaz

  4 days ago
  1.0
  My experience with this dealership has been extremely disappointing, especially when it comes to communication and handling time-sensitive matters. After my vehicle was declared a total loss, I promptly submitted all of the required cancellation paperwork for my vehicle service contract and theft protection on May 18, 2026. I was told everything had been submitted and that I would be contacted. Weeks went by with no updates. I had to repeatedly reach out myself just to find out what was happening. Each time I contacted the dealership, I was either told to keep waiting or informed that my information had been passed to someone else. There was never any proactive communication, status updates, or sense of urgency. This wasn’t just an inconvenience. Because of these delays, my auto loan payments continued to come due while I was still waiting for the cancellation process to be completed. The entire reason I submitted the paperwork immediately after the total loss was to avoid unnecessary financial hardship caused by delays. Situations involving total-loss claims and contract cancellations require prompt attention and clear communication. Unfortunately, neither was provided. Customers should not have to chase down updates or wonder whether their paperwork is actually being processed. I expected a much higher level of professionalism and customer service. Better communication, accountability, and follow-through would have made a significant difference in this experience.
• NT

  Nichole Toquero

  Jul 3, 2026
  1.0
  My daughter and I visited Chrysler Dodge Jeep Ram of Leesburg because she was excited to purchase her first car that she would be financing on her own. We expected this to be a memorable and positive milestone. Instead, it became one of the most frustrating car-buying experiences we’ve ever had. We were shown a vehicle that had a check engine light on. The salesperson explained that it had just been traded in and hadn’t been through the service department yet, which I appreciated. However, it was never made clear whether the issue would be repaired before the vehicle was sold. That uncertainty, combined with the pressure to move forward because of my daughter’s limited credit history, left us uncomfortable. When I questioned the asking price based on the vehicle’s condition and mileage, the salesperson became argumentative instead of having a professional conversation. He even said, “I could have told you it was worth $18,000 and you would have been happy with that.” That comment immediately undermined my confidence in the pricing and sales process. A first-time buyer financing their own vehicle deserves to be treated with patience, transparency, and respect. Instead, we left feeling like our questions were dismissed rather than answered. We ultimately decided to take our business elsewhere. I hope management takes this feedback seriously because a young person buying their first car should leave excited—not discouraged.
• BA

  Bernadette Allen

  Jul 3, 2026
  5.0
  I had an excellent experience working with Cory! From the moment me and my husband arrived, he was friendly, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions. Cory made the entire car-buying process smooth, stress-free, and enjoyable. His professionalism, honesty, and outstanding customer service truly stood out. I highly recommend Cory to anyone looking to purchase a vehicle. Thank you for making this such a great experience!
• CM

  C L McCarter

  Jun 26, 2026
  4.0
  Upon exiting the driveway and traveling northbound on US 441 with the windows up, a continuous ticking noise was audible at approximately 20 mph. I pulled into the gas station on the corner, where my friend drove the vehicle around the parking lot and confirmed hearing the same noise. I then made a U-turn and returned the Jeep to the dealership. Upon our return, Shannon was the only representative available. She took the Jeep for a test drive and also confirmed hearing the identical ticking noise. My friend and Shannon then inspected underneath the vehicle and determined that the dust cover was making contact with the brake rotor. The issue was a simple fix, and the dust cover was adjusted. After the repair, we continued on our way. This should be an example to check your work before you stamp approved.CYOA
• TR

  The World of Rayluca

  Jun 18, 2026
  2.0
  Starting out my first meeting with Courtney was not inviting I was closed to walking out. She pass me off to Marcus that was great. Also I schedule my visit a week out to be showed a vehicle that was not prepared for my visit. It was covered with spider webs all over the truck bed and wheels from sitting on lot ,I am guessing, and the prep that was preformed on the vehicle was very sub-par. The truck was wax be not detailed, The entire truck is covered with white wax residue from not being removed. The next morning of opening up truck ,being hit in the face with cigarette smell is still a issue with me, being I don't smoke so smell is ten time worst for me. Finally my last issue is being force to add on a premium protective plans that ,I ask couple of times to be removed from financing to Marcus and finance guy. To pay for a items that is covered by insurance and in extended warranty. I am still compilationing with not even going forward with financing of vehicle and let chips lay where they fall. Even to the point of contacting Sun Coast about some type of resolution or defaulting on loan. Thanks Raymond Williams.