Chrysler Dodge Jeep RAM of Leesburg

Reviews

• AO

  Ambitious One

  May 13, 2026
  1.0
  I filled out a preapproval online for a vehicle I was interested in. I got calls continuously for a week. I answered and spoke with Jennifer and explained to her I haven’t responded due to me being upside down in my vehicle and not wanting high payments. She told me I was pre approved and we can have my car appraised and then go from there. When I got there I went from her and got switched to a different salesman because her computer wasn’t working. So I explained to him as well I’m upside down in my car, I don’t have money to put down today and I don’t want my payments over $450. He went to bring the vehicle so I could take a look at it and test drive it then came back and said the battery was dead. So I never got to see it, He proceeded to talk about different vehicles and saying we need to process an application to see how much I can get approved for and then look at different vehicles. Later the GM walked over and said because my car is upside down in the down I’d need to put down $5000 I responded I don’t have $5000 and he threw his hands up and said “ well at least you tried “ and walked away. The salesman went and got my key and I left with a hit to my credit for nothing. Horrible experience. Don’t care about customers just sales. Lesson learned.
• BL

  Buddy Lanham

  May 12, 2026
  3.0
  “Overall, the truck buying process went fairly well, and I especially want to recognize Elias in sales — he was excellent to work with, professional, helpful, and made the experience much better. However, there were a couple things that left a bad impression. After negotiating the deal with the manager, we went into finance, and the finance manager became noticeably upset when we declined GAP insurance and the extended warranty. It made the atmosphere uncomfortable. Also, when we arrived, our name was placed on an envelope and we were told we would receive a door prize when leaving the dealership and that the envelope would be opened then. But when we asked for it before leaving, we were told we couldn’t have it and the manager took it back. That felt misleading and unnecessary. Elias did a great job, but the finance and giveaway experience could definitely be handled better
• MU

  Michael Ufferman

  May 9, 2026
  3.0
  Service was good, people were kind. However, do not believe the price from a scanned QR Code on the vehicle window. Mine said +/-$37,000 which was crossed out and said “Savings” +/-$5,200… sale price of +/-$31,000. Do not believe the “Savings”! They later came back and said you have to “Qualify” to receive those savings. They should have said “POTENTIAL Savings”. That savings required you to be “military”, “teacher”, “first responder”, “loyalty buyer”, and one other. In my case, they gave +/-$1,046 Savings for each one for which I qualified… only two. I started the purchase because I saw the $31,000 price tag… with my personal upper limit being $35,000… and saw later the requirement to “Qualify” for the savings. All said and done, I’m $4,000 above where I wanted to be. In my opinion, that’s deceptive. I still bought the vehicle… but that’s a black mark against them. I will not recommend them or buy from them again. I wish I could say otherwise because Tyler and Liz did an excellent job of making my experience a pleasure.
• JG

  Jeremy Groover

  May 5, 2026
  1.0
  I don’t usually leave reviews, but after this experience, and being asked to, I feel compelled. On April 13th, I came in to purchase two vehicles: an SUV for my wife and a work truck. My salesperson was nice, calm, patient, and helpful. Unfortunately, everything beyond that was frustrating. During negotiations, the finance/sales manager used tactics that felt deceptive. I made an "out the door offer", and after some back and forth, he claimed they could meet it, but had quietly increased the down payment to make the numbers work. He initially covered that portion and wouldn’t hand me the sheet. When I called it out, he walked away and left us waiting over an hour before sending someone else to say they were done negotiating. Fifteen minutes after we left, they called saying they’d accept my offer. We returned (after already being there 5+ hours - and living 1hr away), waited another 1.5 hours, and finally completed my wife’s purchase. At signing, we were told there was a toll hold on the registration. We paid it immediately on Monday and sent proof. Then silence. For nearly two weeks, my wife called repeatedly with no updates, just “we’ll call you back.” Around April 27th, they finally called, but only to request more money down (76% more), claiming the lender required it, despite previously saying the loan was funded and her trade-in was paid off. We paid it to avoid losing the car since the trade is was allegedly "paid off". Still no update on the tag and a "we'll call you back on that". On May 4th—four days after the temp tag expired, she received a text with the registration. No call, no explanation, no confirmation it was being mailed. We also still haven’t received updated paperwork reflecting the increased down payment or adjusted loan terms to reflect the larger down payment. Separately, I traded my 2024 Ram 3500 for a 2024 Ram 2500 (for business/insurance purposes). That truck is already listed for sale on their lot, yet I still have no loan paperwork for the new vehicle. Even worse, my old truck has not been paid off. I was just charged another monthly payment because the balance is still active. I contacted my lender, and they have no record of any payoff. No check, no ACH, nothing. They have no idea what I’m referring to. I run a company with a fleet of 20 vehicles, so I’m not new to dealerships, and as a business owner, I’m also not quick to leave negative reviews, but this experience has been beyond frustrating. There are still unresolved issues and missing pieces, and I still don’t have answers. If you value your time, your sanity, and your hard-earned money, I would strongly reconsider doing business with this dealership.
• SM

  Shawna McMillion

  Apr 27, 2026
  1.0
  I had an extremely disappointing experience with this dealership. After seeing a vehicle advertised online, I called to confirm the price before making the trip and spoke with Stephen Kugel. I then completed a credit application online and had multiple conversations with him. Throughout the entire process, I was completely transparent. I disclosed that I had already purchased another vehicle that was awaiting delivery, provided accurate information about my credit, the payment I was targeting, and the trade-in value I had already been offered elsewhere. Based on that information, Stephen contacted me by both phone and email, assuring me that his manager had reviewed everything and believed they could make a deal that aligned with my current offer. That assurance is the only reason I agreed to drive over an hour to the dealership. Unfortunately, once I arrived, the entire situation changed. The vehicle price was suddenly $3,000 higher than what had been advertised and discussed, and the payment was nowhere close to what had been represented. It was the very definition of a bait-and-switch, and it was a complete waste of my time. To make matters worse, when I spoke with the manager, Jordan, he implied that Stephen's mistake was somehow my fault and that I should have better understood the pricing breakdown on their website. That response was both dismissive and unprofessional. I had called specifically because the online pricing was confusing, and I wanted clarification before making a lengthy trip. Instead, I was misled. I understand that negotiations are part of buying a car, but deception should never be part of the process. Misrepresenting pricing and payments simply to get customers through the door is unacceptable. Accountability, honesty, and professionalism should not vanish the moment a customer walks into the showroom. To their credit, they did fill up my gas tank before I left, which was appreciated after driving more than an hour. However, a full tank does not make up for wasted time, false promises, and an incredibly frustrating experience. I would strongly caution anyone considering doing business here to get every single detail in writing before setting foot in this dealership. Otherwise, you may find yourself taking an unnecessary road trip for nothing.