Advance Auto Parts

Reviews

• LB

  Life With Bossman

  Jun 15, 2026
  1.0
  Never stepping foot in this location again. Bad customer service. They tell you the part is there over the phone, you get there and they can’t find it. Not going to say it’s all the employees but it’s a dude name Shack that is not knowledgeable…at all. Instead of saying he doesn’t know where it’s at he got a attitude and refused service which I refused to listen to and I requested a manager that had to step in and get the part (which was actually there) for me. I been going here since I bought my first car I believe I was 14 or 15 and I never had issues to this extent. I’ll go to O’Reilly or Auto Zone moving forward. Not spending money and having to argue with staff who should be flipping burgers
• FF

  Flukey

  Jun 15, 2026
  1.0
  To Whom It May Concern, I am writing to formally express my dissatisfaction with a recent experience at Advance Auto Parts, specifically at store location #09227. Prior to visiting the store, I called ahead to confirm the availability of a specific part. I was assured that the part was in stock and physically present in the store. Based on this confirmation, I made the trip to the location expecting a straightforward purchase. Upon arrival, I was assisted by an employee named Shack. After informing him of the part I had called about, he spent approximately 30 minutes searching for it, only to ultimately tell me that the part was not available. When I referenced the prior confirmation I received over the phone, Shack responded in an unprofessional manner, stating that he is not responsible for what is shown on the website or communicated over the phone, and that it was “not his problem.” After this interaction, the store manager went to the back and was able to locate the part without any issues, which further added to my frustration regarding how the situation was handled. The situation escalated into a back and forth discussion due to the inconvenience and conflicting information. During this exchange, Shack became verbally aggressive, used profanity, and behaved in a highly unprofessional manner. His conduct was inappropriate for a workplace setting, and he had to be removed from the counter due to his behavior. Rather than attempting to resolve the issue or provide an alternative solution, he told me to leave the store and refused to serve me further. I find this level of customer service unacceptable. As a loyal customer of Advance Auto Parts for over 30 years, I have always trusted the company for reliability and professionalism. This experience falls far below the standards I have come to expect. I am very disappointed in your services and will be contacting further assistance regarding this matter due to the unprofessionalism of this encounter. I am requesting that this matter be reviewed thoroughly. At a minimum, I expect: * An explanation regarding the discrepancy between phone confirmation and actual inventory * Appropriate action taken regarding the employee’s conduct * Assurance that steps will be implemented to prevent similar situations in the future I value Advance Auto Parts as a company, but this incident has significantly impacted my confidence in your customer service. This is suppose to be a “business” this isn’t the streets. Things could’ve gone EXTREMELY wrong. I look forward to your response and resolution.
• TS

  Tim Stevens

  Apr 30, 2026
  5.0
  Chaquaun gives the best customer service!!!! I called lots of other parts stores looking for a particular part and Chaquaun was all over it. He found my parts and even called me back to follow up on the price. No one does that these days!!! This is my first call from now on!!! Thanks Chaquaun!!!!
• CA

  Chris Averill

  Jan 31, 2026
  5.0
  Very friendly service. Help me find what I needed. Offered an extended warranty but wasn't pushing
• MA

  Milton A. Alvarez

  Jan 19, 2026
  5.0
  Great customer service and Alvin helped me with everything I needed for my vehicle. 5 stars from me.

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