Enterprise Rent-A-Car

Reviews

• PR

  Patrick Regan

  Oct 7, 2026
  5.0
  Talk about going above and beyond for your customers. Ebony at Enterprise Rent-A-Car really took it to the next level in helping my family rent a vehicle. If you are needing to rent a car, call Enterprise at this location. They are awesome. Thank Ebony for the directions, the great car and making sure we knew what to expect driving through alligator alley. I will only rent from Enterprise from now on. Thanks!
• CM

  Charlotte Maxwell

  Oct 6, 2026
  5.0
  Really appreciate that Jessica picked me up at the body shop and helped me get important items from my truck into her trunk. Ebony and Jessica did everything possible to take care of all the customers that morning. They were swamped with people, yet showed kindness and caring to everyone. I will always use this store for my rental needs.
• VC

  Valeria Cruz

  Sep 25, 2026
  1.0
  Extremely disappointing and unacceptable customer service. If I could give 0 stars, I 10000% would. My stepdad, who does not speak English, came to this Enterprise location to pick up a rental vehicle through his insurance. He called me so I could translate and help him understand the process. From the beginning, the employee we dealt with sounded irritated and as though he did not want to help us. I explained the situation, provided my stepdad’s information, and he began explaining the deposit and approximately $27 in taxes. I was confused because this was an insurance rental, so I simply asked what the $27 in taxes was for because I wanted to understand it correctly before translating the information to my stepdad. Instead of calmly explaining it, the employee became visibly frustrated, raised his voice, and spoke to me with an unnecessary attitude. After explaining the charges, he said to me, “So I’m not understanding what you’re not understanding.” At that point, I was extremely taken aback by his tone. I told him, “Excuse me? Why are you speaking to me that way? I’m just trying to understand so I can explain it to my dad.” I then asked for his name and requested to speak with his supervisor or manager. He would not give me his name and claimed that he was the manager. I later learned from employees at the Hertz next door that the manager of this Enterprise location is someone named Ebony Mitchell. If that information is correct, then this employee not only treated us poorly but also misrepresented himself when I specifically asked to speak with management. What happened next was even more upsetting. He told me, “Well, we are at a crossroads because I am not giving your dad a car and I am not helping him out.” My stepdad was then left without a rental vehicle and without transportation home. What is most disturbing is that this entire interaction happened within approximately five minutes. I was not yelling at this employee or refusing to cooperate. I was asking questions because my stepdad does not speak English and I needed to accurately translate what was being explained to him. A customer should be able to ask for clarification about charges without an employee becoming hostile or treating them like they are an inconvenience. As Latino customers, the way we were treated also left me deeply concerned about whether my stepdad received the same patience, respect, and willingness to assist that other customers would have received. I cannot know this employee’s motivation, but I can absolutely speak to how unwelcome and unfairly treated we felt during this interaction. I was left completely shocked and disappointed. Someone working in customer service—especially someone handling insurance rentals for customers who may already be dealing with stressful circumstances—should know how to communicate respectfully and professionally. Refusing to provide your name, claiming to be the manager when that appears not to be true, and then refusing service after the interaction escalated because of the employee’s own attitude is unacceptable. Quite frankly, it was outright CRUEL. Enterprise, I sincerely hope management reviews this incident and identifies the employee who handled my stepdad’s rental. This employee’s behavior reflects extremely poorly on your company and this location. No customer, regardless of what language they speak or how many questions they may have, should ever be made to feel like an inconvenience or be treated with disrespect for simply trying to understand the rental process. Every customer deserves to be treated with patience, dignity, and respect. I also added a picture of the employee.
• CP

  Cameron Peebles

  Sep 23, 2026
  5.0
  Always quick to get in and out, cars are always clean. Ebony is great and always very kind! Place is always busy so they may need more help.
• AS

  Albitia Seda

  Sep 9, 2026
  5.0
  My experience with Enterprise was truly amazing. After my car accident, my vehicle was declared a total loss, and I was suddenly without a car while trying to figure out my next steps. Enterprise made such a stressful situation so much easier by providing me with an affordable rental and making it very reasonable to extend the rental when I needed more time. Having reliable transportation throughout the entire process gave me the time I needed to research and figure out what vehicle I wanted. In fact, I ended up purchasing the exact same make and model as the rental car Enterprise provided me with because I had such a great experience driving it! The rental gave me the opportunity to really get familiar with the vehicle and know that it was the right car for me before making such an important purchase. Enterprise’s affordability and flexibility allowed me to have reliable transportation the entire time until I was able to purchase my new car. I’m extremely grateful for Enterprise and how they helped make a very stressful situation so much easier. Thank you for providing such an amazing experience! ❤️

Frequently Asked Questions About Enterprise Rent-A-Car