Alamo Rent A Car

Reviews

• CC

  Chrischi

  6 days ago
  1.0
  Extremely disappointing experience – Incorrect charge and unnecessary stress Our experience with Alamo at Fort Myers Airport was absolutely unacceptable. We booked our Dodge Durango through CHECK24/Sunny Cars and paid for the rental in full in advance. Despite this, Alamo charged an additional $382.91 to our credit card during the rental period. When we visited the Alamo counter on June 11, 2026, a manager investigated the issue and admitted that it was an internal system error. Our vehicle had mistakenly been recorded as being returned in Virginia instead of Fort Myers, Florida. This incorrect information resulted in an unjustified charge of $382.91. We were assured that the money would be refunded and that we would receive a confirmation email along with a goodwill voucher to compensate us for the inconvenience. Unfortunately, we received neither the promised email nor the voucher within the expected timeframe. We had to follow up and involve CHECK24 and Sunny Cars to get the matter resolved. Although we have now finally received our money back, this does not erase the experience. Having to deal with an incorrect charge of nearly $400 caused by Alamo’s own system error, and then having to chase the company for a refund, is simply unacceptable. The biggest issue is not just the mistake itself, but the unnecessary effort and stress required to get our own money back. Customers should not have to spend their vacation dealing with problems caused by a rental company's internal systems. We expected professional and reliable service from Alamo. Instead, we experienced an avoidable billing error and a frustrating follow-up process. Based on our experience, we would think twice before renting from this location again. One star – absolutely disappointing customer service!
• MM

  M M

  Oct 6, 2026
  5.0
  Best rental car company hands down! The staff are so kind and helpful and truly the best part of the expletive. There is huge selection of vehicles and prices are always fair. Second time renting a van here for our family of 6 during our vacation and everything was seamless.
• JD

  Jonny Dave

  Oct 6, 2026
  5.0
  Had a great experience! Didn't have to wait more than a minute or two at the desk to get the paperwork then walked right now to a good assortment of options. We rented a minivan, and there were plenty of new Pacificas ready to go. The return was also easy and the attendant pleasant. This is why Alamo is my go-to car rental company!
• WA

  WANAPHA ANUYUN

  Oct 5, 2026
  1.0
  Extremely frustrating customer service experience. On August 14, 2026, we rented a Full-Size SUV AWD, but were given a smaller Kia Carnival instead. We were told by Ali that we would receive a refund for the price difference, and we eventually received the refund on August 28 after I emailed them to remind them! Shortly after that, we started receiving bills and emails saying we owed $110. I called on September 17 to get this resolved and was transferred between multiple departments. I was told someone would contact me, but no one ever did. After continuing to receive bills and payment notices, we eventually paid the $110 on October 2 just to stop receiving them. Then, on October 5, we received another email saying we owed another $110 even though we had already paid it. I called again and was once again transferred between departments and told it could take another 1–5 business days for someone to contact me. This should not be this difficult. I should not have to repeatedly call, explain the same situation, get transferred around, and continue receiving bills for money that has already been paid. The most frustrating part is that no one seems willing or able to actually review the account and fix the problem. I have spent far too much time trying to resolve something that should have been handled the first time I contacted them. Unfortunately, because of this experience, I will not be using Alamo again. I expected much better customer service and accountability.
• JC

  John Colling

  Sep 6, 2026
  1.0
  I arrived at Fort Myers Airport at approximately 10 p.m. to collect a large SUV that I had booked more than a month earlier. I specifically needed a large vehicle because I was travelling with two children, my elderly mother and luggage for a two-week holiday. After visiting the Alamo desk, we were directed to the parking area, where I was told that no large SUV was available and that I had to accept a midsize SUV instead. I explained that the smaller vehicle was unsuitable for my family and luggage, but I was told it was the only option. As a result, passengers in both the front and rear seats had to travel with large suitcases on their laps. This was not a minor inconvenience; it created a serious safety concern and could have compromised the correct use of the passengers’ seat belts. I have since learned that Florida Statute §316.2004 prohibits a vehicle from being loaded in a way that obstructs the driver’s view or interferes with the vehicle’s controls. Florida Statute §316.614 also requires passengers under 18 to be restrained by properly adjusted and fastened seat belts. Alamo should never have placed my family in a situation where travelling safely—and potentially lawfully—was in question. When I returned the vehicle, I was told that I could receive a $300 refund because of what had happened. Alamo has subsequently refused to refund the money electronically or to the original payment card and will only issue a cheque in US dollars. As a UK resident who cannot readily deposit a USD cheque, this is not a practical or usable refund. If you need the category of vehicle you have booked—particularly to transport children, elderly passengers and luggage safely—I would strongly recommend choosing another rental company.

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