SIXT Car Rental - Fort Lauderdale Int Airport (FLL)

Reviews

• NL

  nature lover

  5 days ago
  5.0
  Norman A went above and beyond to help us when we needed to make a quick reservation. He was kind, quick and helped us get on our way home! Thank you so much Norman! Your help is greatly appreciated!
• BW

  Bill Waldorf

  Oct 6, 2026
  1.0
  My rental experience at SIXT Fort Lauderdale Airport actually started out very well. Pickup was fast and easy, there was no line, and I was given a complimentary upgrade. I was impressed enough that I probably would have rented from SIXT again. Unfortunately, what happened after the rental completely changed my opinion. After I returned the vehicle, SIXT accused me of causing a small chip in the windshield and sent me a bill for $1,043.60. The problem is that I have photographic evidence showing that the damage was already there when I picked up the vehicle. SIXT’s own records show that I picked up the vehicle at 8:09 PM. I happened to take a photograph of the vehicle at 8:11 PM — only two minutes later — while it was still sitting in the rental garage. I took the photo simply because I wanted to send my wife a picture of the vehicle I had been upgraded to. After SIXT notified me of the alleged damage, I went back and examined that original photograph. The windshield chip is clearly visible. I submitted the original photo, an enlarged image showing the chip, an annotated version identifying the location, and a screenshot showing the date and time the photo was taken. Despite that, SIXT responded with what appeared to be a generic statement saying they had reviewed the documents and still attributed the damage to my rental. They did not meaningfully address the photograph or explain how I could be responsible for damage that was visible two minutes after pickup while the vehicle was still in their garage. I have formally disputed the charge and asked them to provide any pre-rental inspection photo or documentation showing that the windshield was undamaged immediately before I received the vehicle. What is especially frustrating is that my original experience was positive. But a company attempting to charge a customer more than $1,000 for damage when that customer has contemporaneous photographic evidence showing it was already present completely destroys my confidence in them. My advice to anyone renting from SIXT is simple: Take detailed photos and video of the entire vehicle before leaving the rental facility, including the windshield, wheels, roof, and interior, and save the original files and timestamps. I am extremely fortunate that I happened to take this photograph. Without it, I would have had very little way to defend myself against a $1,043.60 claim for damage I did not cause. Until SIXT meaningfully addresses the evidence and withdraws this charge, I cannot recommend this location.
• JG

  Joe G2

  Oct 5, 2026
  5.0
  the Car was perfect, but the Service was Steller! In particular were two especially talented representatives, Ketsia attended to our contracts and provided White Glove service with genuine cate and concern, great energy, and a smile that filled the room that made the experience extraordinary and guarantees our loyalty. Second was Apple, who offered the same warm hospitality and assisted her. The team work was impressive. Congratulations on having a great team and thank you for a great rental experience.
• LG

  Leshia Garrett

  Sep 25, 2026
  1.0
  I wish there was an option for zero stars! Terrible company and rude people working the counter. I booked through Priceline.com and they would not honor the agreement I had purchased. And instead of trying to work with me, Randy the manager, said he was canceling my reservation. No discussion or attempt to resolve the issue. So, im at the airport with no car! Thank goodness Hertz had availability and provided amazing customer service! I do not recommend this company.
• SD

  shai dayan

  Sep 22, 2026
  1.0
  ⚠️ IMPORTANT: This review is about SIXT’s corporate/customer service phone support and is NOT a complaint about this local branch. Unfortunately, Google does not provide a general SIXT corporate review page, so I am posting it here. Absolutely unacceptable customer service experience. I called SIXT customer service and was left on hold for over an hour, repeatedly listening to “Welcome to SIXT, please hold the line,” accompanied by extremely disturbing, repetitive background music that sounded like something from a horror movie. Being forced to listen to the same recording and music continuously for such a long period was an incredibly frustrating and unpleasant experience. After approximately 56 minutes, a representative finally answered, asked me for my information, and I explained how unacceptable the waiting time and the hold music were. He then simply told me “please hold the line” and put me back on hold again. I am now over an hour into the call and still waiting for assistance, with screenshots documenting the call duration. This is an unacceptable customer service experience, particularly from a company that presents itself as a premium car rental company. Customers should not have to spend over an hour listening to repetitive messages and disturbing hold music just to receive assistance. Again, this review is directed at SIXT’s corporate customer service, not the employees or service at this local branch.

Frequently Asked Questions About SIXT Car Rental - Fort Lauderdale Int Airport (FLL)