Enterprise Rent-A-Car

Reviews

• BC

  Beverly Chambers

  6 days ago
  5.0
  This business is professionally operating as it should. Customers who are confrontational have to humble themselves because staff is professional and accommodating. They go straight to kind resolution. You determine, Enterprise cares for their relationships with their clients. Very refreshing.
• FF

  Frdjazz

  May 1, 2026
  1.0
  I rented a car with the schmucks last summer and dropped it off at the airport with approval from them. The gentleman there did a walk around and told me the car was clear to go and that there was no damage. Two months later, I received an email for them after they transported the car back to the Lake Ridge location from where I originally picked it up and they claimed that I had to pay for damage to the side of the car. I was harassed for months to pay the bill and then I was also threatened, saying, I would never be able to rent from them again after attempting to explain myself and argue against the very clear violation in their policy that says the damage must be reported at drop off. If you are a Canadian, I would be warned that these people will absolutely try and rip you off and harass you
• DR

  Dylan Rybak

  Apr 27, 2026
  1.0
  Called to ask if they had a car before I headed over with my reservation. Woman on the phone was like “you just made the reservation online, you have to wait” lol only called to ask since the telephone agent that booked it for me hung up before I could ask her. Forget it.
• ZM

  Zach McDonald

  Apr 17, 2026
  1.0
  Apparently having a reservation is completely pointless as they won't have a vehicle for you of any type anyway. The Seinfeld joke is a reality here. Don't waste your money Ubering over because you'll just have to Uber somewhere else.
• NN

  Nayvbloo

  Apr 5, 2026
  1.0
  Disorganized, Misleading, and Poorly Managed The car itself drove perfectly, but the experience with this location was extremely frustrating and unprofessional. I rented a vehicle on February 20 and made it very clear that I only wanted to pay for Enterprise’s insurance coverage for three days. Weeks later, on March 3, I received a call saying I owed over $200 for insurance I never agreed to. I spoke with the manager, Evan, and he assured me he would correct it. My return date was March 11. On that day, I called to request an extension and was told it would be submitted. I then went into the location around 1:30 PM to confirm everything in person. The employee at the front desk told me there was no return date on my rental and that I was fine to keep the car until Monday. I asked clearly if that was okay, and she confirmed it was. I returned the vehicle on March 16 at 1:30 PM, and no one mentioned any additional charges. Two days later, I received another call saying I now owed $91 for an extension fee. I asked to speak with Evan, was told he was out of town, and later received a voicemail from him. I returned his call and requested a callback, which I never received. Now I am being contacted about collections for charges I made every effort to avoid. This location is clearly disorganized. Staff provide conflicting information, there is no accountability, and communication is extremely poor. When customers take the time to call, show up in person, and confirm details, they should not be penalized due to internal mismanagement. I will not be returning to this location. If you choose to rent here, get everything in writing and double check every detail. This experience showed a serious lack of professionalism and transparency when it comes to handling customers and their money.