Enterprise Rent-A-Car

Reviews

• BE

  Beverly Epstein

  Oct 7, 2026
  1.0
  Car was not in good working order
• MS

  Mary Salazar

  Oct 4, 2026
  1.0
  The rental itself was fine, and the customer service was okay. My issue is specifically with the misinformation I was given about the toll system and the charges that followed. The rental was through my insurance, and when I picked up the vehicle, the employee walked me through everything. I specifically asked him about SunPass and tolls because I did not want to be hit with unexpected fees. I was told that their SunPass transponder system was no longer being used and that they were using toll-by-plate instead. I explicitly asked if the tolls would be charged at the same rate I would normally pay and whether I needed to do anything on my end. He assured me that I didn't need to do anything, that everything would be fine, and that I would simply receive the toll charges later. That information was completely misleading. About a week after returning the rental, I received an email saying I was being charged around $60 in toll-related charges. Approximately $30 of that was a service/administrative fee from Enterprise, with the remainder supposedly being the actual tolls. I only went through tolls maybe 4–6 times, yet the amount I was charged was several times what I would normally have paid for those same tolls. And then Enterprise had the nerve to add another $30 fee on top of that. Had I been told upfront that I would be charged an additional service fee AND significantly more for each toll, I absolutely would have handled the tolls differently. I specifically asked about this before leaving the rental lot, and I was assured that I didn't need to do anything and that I would be charged the same toll prices. That's what makes this so frustrating. It's not just the amount of money — it's the fact that I asked directly so I could avoid exactly this situation, and I was given incorrect information. If you're renting from Enterprise, ASK VERY SPECIFIC QUESTIONS ABOUT THEIR TOLL PROGRAM AND FEES BEFORE DRIVING AWAY. Don't assume what the employee tells you means you won't be charged additional fees. Find out exactly how much the tolls will cost, whether there is a daily/service fee, and whether you can use your own SunPass. The rental itself was fine, but this experience left a very bad impression. I feel like I was given information that resulted in me being charged significantly more than I should have been.
• NN

  Nicole

  Oct 2, 2026
  5.0
  Great customer service, fast and friendly check in and out.
• VH

  vicky halwani

  Sep 4, 2026
  5.0
  Kenny was excellent in helping me out with all the process
• DM

  David M

  Aug 11, 2026
  1.0
  Terrible experience with Kenny. I can understand being busy and having to take care of business by yourself but customer service is not a strength of his. Even if a customer is being unpleasant, you just have to be professional. Kenny lacks professionalism at all levels. Hopefully he can turn it around as he deserves a second chance.