Alamo Rent A Car

Reviews

• HM

  Heather Mason

  2 days ago
  5.0
  From the moment I walked in, I came through the garage because I took an Uber to the airport for pickup ...Jimmy was SO very helpful, and just the kindest, a GREAT ambassador for the organization. Then the very kind kiosk agent (I wish I wrote her name down, I did not...pretty sure it started with an "A") helped me quickly check in & out the door I went, back to Jimmy, who not only directed me to my vehicle, but helped me get all of my luggage over to the car. Next I went to the gate for my final check and Winston was VERY helpful & informative, making sure I understood my agreement regarding refueling, etc. Upon return Micauh was just as kind and helpful as all of the other members of the team, checking back in was quick and painless. Off to the terminal I went.....Its often not the company you remember, it's the staff, and they were EXCEPTIONAL. Bravo Alamo!
• BB

  Bob Bozarth

  Aug 23, 2026
  1.0
  Had a terrible experience at the Fort Lauderdale airport with the counter person and also the checkout person at the gate. Both of them had a bad attitude toward the customer service. Requested that they note the damage on the vehicle and they refused to walk through a process and were more interested in being defensive. Pretty sure the customer does come first and the customer experience should matter when there is this much competition. Not quite sure where the training showed up. Basic questions at checkout cause them to claim we were rude. Not acceptable.
• TL

  Tracy Latham

  Aug 14, 2026
  2.0
  Everyone at Alamo was great & helpful. The BIG problem was the roadside assistance, 3rd party they use! Soon after we got on the interstate, the Jeep Grand Cherokee I rented, broke down, would not accelerate. The roadside assistance number phone attendant said they could not send help, as we were on the interstate & not in a safe place. We can call the police to help us. I did call the police & of course this is not true! I was able to get a hold of someone at Alamo, who set up a tow truck & an uber ride. The tow truck company was great, the uber ride was cancelled because we were on the interstate, as I called back a second time to get another horrible assistant on the line from roadside assistance company. What makes this matter worse, I had a 2 & 4 year old in the car with me, on side of the road 9:30-10:30 PM, I-95.
• JM

  Jeff Muencz

  Aug 14, 2026
  1.0
  I rented a car this week from Fort Lauderdale and had all my information entered and received the bar code. I should have been able to walk to the car and go. They did not have a car for me so I had to wait until a car was ready. I finally got my car and was able to go. I noticed the car was only three quarters full. I did not notice until I was already half way to my destination. I returned the car a day later with the tank three quarters full as I received it. I told the Alamo representative the situation and he said he would note it. When I got to the gate, I received an email with the final bill. They billed me for three gallons at $6 plus per gallon, but gave me courtesy discount for a couple of dollars. I don't mind paying for gas that I used but I filled it up to the same point I received the car with. They need to get their act together. How many other people have been billed for gas in a similar situation.
• RR

  RobG

  Aug 12, 2026
  2.0
  Pretty ridiculous experience with Alamo to start our vacation. We had just landed in Fort Lauderdale with my family and went to pick up our rental. I had everything ready and was about to pay around $275 for the car when I was told they couldn’t rent to me because I apparently had a $41 balance with Enterprise from 2021. $41. From five years ago. I had absolutely no idea this balance even existed. Obviously if I knew I owed $41, I would’ve just paid it, especially considering I was standing there ready to hand them almost $300 for another rental. The most frustrating part was that I couldn’t even just pay the $41 at the counter and move on. They gave me a number to call to get it taken care of, then told me that department was closed on weekends. So now we’re standing in the airport after a flight, tired and hungry, with our kids, and apparently we can’t get the car we already planned on having because of a $41 balance I didn’t know about and couldn’t even pay. We went over to Enterprise, explained everything, and they told us to just put the rental in my wife’s name. We went back to Alamo and initially they wouldn’t even allow that because I was traveling with her. That honestly made the whole situation even more frustrating. I do want to give credit to the gentleman who ended up helping us. I believe his name was Raul. He was really nice about everything and actually went and talked to his boss for us. He was able to get them to approve the rental under my wife’s name, and I genuinely appreciate him doing that because at that point we were just trying to get out of the airport and start our vacation. Once we finally got the car, everything was fine. The vehicle was great and returning it was easy with no issues. I understand that if I owe Enterprise $41, I need to pay it, and I’m going to. That’s not really my issue. My issue is denying someone a rental over a five-year-old $41 balance they didn’t know existed while also giving them absolutely no way to pay it because the department they need to call is closed. There has to be a better way to handle something like this, especially when someone is literally standing at the counter willing to pay.

Frequently Asked Questions About Alamo Rent A Car