Alamo Rent A Car

Reviews

• DD

  Dallietalksmoney

  6 days ago
  1.0
  We rented car a month in advance. We rented a Van for us and our 3 kids, 2 toddlers and one infant. We came all the way from NY and when we tried to check out our already paid for car the manager told us they didn’t have a car for us because they already had given all cars away. We explained we already paid for a week and he said sorry that’s what happens and that alamo books in bulk and cars run out. So now it’s 95 degrees and we are outside with all of our luggage and 3 crying babies all suffering in the heat. After threatening to call police they caved and reluctantly gave us a van from another company. I have no ill feelings towards the manager, he was doing his job and was being respectful but alamo as a company is terrible, if I could give 0 stars I would. You made my children suffer in that scorching head for over an hour due to ur terrible business model at 1 am. Absolutely disgusting company. I have nothing positive to say.
• EJ

  Ed Potrzeba Jr

  Jul 1, 2026
  2.0
  Extreme slow service, no sense of urgency at 11:30 at night about 6 clerks available and only about 2.5 working. So took about 60 minutes to get a car, signs all over that say skip the line scan QR code - well that doesn't work because you have to do it 24 hours in advance. Well that does NOT make any sense. How would you do it 24 hours in advance - why have the signs there at the counter and waiting area, there were several of us that were frustrated with that, even Kiosk said same thing but doesn't work. Truck was clean and lot attendants got us going out of there quickly which was nice after a long day of flying. The manager waiting on us, I think she needs some customer care skills training! Not horrible - but worth writing this review, hopefully they make some improvements at Alamo FLL.
• BK

  Ben Kaker

  Jun 26, 2026
  2.0
  My experience at the airport was good. The people assisting were quick and friendly. If it were just that, I would give a 5 star review. My problem was when I received my vehicle. I was able to start it just fine, then traveled about 45 minutes away from the airport. At that point, the key fab showed low battery and was not working well. It wouldn't lock the doors from anywhere but right up next to the car. Thankfully it would start the vehicle, but I didn't know how long I had until the battery dies. I called the help line and they told me to bring it back. I did not have the time to do that and felt like the answer I received was, "well, you're on your own then." I then proceeded to purchase a battery and replace it in the fab myself. Granted, this was an easy process, but I feel if I'm paying hundreds of dollars for a vehicle on a vacation, I should not have to worry about a key fab working or have a little more assistance from the company. I also believe that I should have gotten some sort of reimbursement from the company.
• KH

  Kyle Hollingsworth

  Jun 25, 2026
  1.0
  My flight was delayed by four hours, and I was specifically told this location would remain open until 3:00 a.m. so I could still pick up my reserved vehicle. After an exhausting day of travel, I arrived only to find the garage completely empty because the vehicles had apparently been given away due to FIFA demand. What is unacceptable is that I received absolutely no notification that my reserved car would not be available. I was traveling for business and depended on having transportation to get around the city. Instead, I arrived in the middle of the night with no vehicle and no plan. The two staff members who were there offered no solutions and showed little concern for the situation. The attitude I received was essentially, “too bad.” After a delayed flight and a very long day, being stranded at an airport at 1:00 a.m. with no rental car and no support was beyond frustrating. To make matters worse, the app would not even allow me to cancel the reservation afterward. I rented from Alamo at DIA last weekend and had a great experience, so I know better service is possible. This location, however, completely failed in communication, customer service, and basic reservation management. If you reserve a car, especially for a late arrival, you should not have to wonder whether that reservation means anything. 0/10. I would never rent from this airport location again.
• PC

  Phillip Cuaresma

  Jun 21, 2026
  3.0
  I rent from Alamo multiple times a year and I'm usually very happy with the experience. I do the bypass the counter and go to the lot and pick your car and go. All the people I dealt with on pickup and return were great. The issue I have is I reserved a luxury car a BMW and I do this intentionally because it's basically the same car I own at home, I am very familiar with the car how the GPS works and can log into my account and all my settings and everything are there in the rental car. When I got to the lot to pick up my car I was told the car type of car I RESERVED was not available after Several minutes of trying to get me one from the partner company Enterprise I was told there were none available and I would be given an upgrade. I was given a genesis G70 SUV. Alamo may have considered this an upgrade I certainly did not if I wanted an SUV I would have rented an SUV. I have driven more rental cars than I can count and have driven rental cars in four different countries. This vehicle had one of the most inaccurate and confusing GPS systems I've ever had to deal with. It would give me incorrect directions and tell me to stay right and put a left exit on the screen as if a lane was exiting left from the freeway and there was no lane or left exit. It would try to tell me to get into express lanes that I would then be boxed into beyond the exit I needed to take. Alamo may have considered this an upgrade, but I certainly didn't. And it perplexes me how common it is when you RESERVE a type of car when you go to pick it up they don’t have it

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