Alamo Rent A Car

Reviews

• ED

  Eddie DeWitt

  May 11, 2026
  5.0
  I rented from the Fort Lauderdale Airport location and had an excellent experience from start to finish. Garcia was especially helpful and made the return process smooth and stress-free before my early flight. The customer service was outstanding, and I truly appreciated the professionalism and efficiency. I have consistently had positive experiences with Alamo and will continue to rent with them whenever possible. Highly recommend!
• WK

  Wajiha K

  May 11, 2026
  5.0
  This was our first time renting a car from Alamo. We picked up a car from this location and unfortunately, the Wagoneer we chose had a constant, weird vibration feel if we went over 65mph. Apparently, according to Google, people have complained about the same thing with this particular type of car. We ended up going back to Alamo the next day (same location) to request a switch and that was taken care immediately and efficiently. Not only that, at the end of the trip when we ended up returning the vehicle, Justin gave us some money back for thr inconvenience. That was extremely kind and helpful of him. The staff here were all kind, professional, and friendly. I highly recommend utilizing Alamo's services for your rental car needs as the staff here know how to treat customers! Also, there were tons of cars and options to choose from! I will definitely be using their services in the future again!
• EA

  eileen arnold

  May 7, 2026
  3.0
  I rented a car in April 24 a Jeep compass that was registered in New Mexico. It had 54,000 miles on it. I’d like the car it drove well but all of a sudden eight days into the rental the battery light started flashing. When I called Alamo, they guaranteed me I could pick up an exchange car at an enterprise 4 miles away. II rented a car in April 24 a Jeep compass that was registered in New Mexico. It had 54,000 miles on it. I’d like the car it drove well but all of a sudden eight days into the rental the battery light started flashing. When I called Alamo, they guaranteed me I could pick up a exchange car at an enterprise 4 miles away. I got there and they said we don’t have any vehicles you have to drive to the airport which was 20 And not in the same direction so I drove there and they said we don’t have a vehicle for you. You have to wait. The young lady said I was given a $75 credit when I got my bill it was $50 I waited close to 40 minutes and they finally had a Chevy trailblazer that I used for two days in that vehicle. The black computer screen for your GPS kept going black and radio kept going in and out if I hit the top of it it worked. When I reported this when I got the car back, they said you rented through a third-party we can’t do anything monetarily but will give you two days free rental next time when I got my email. It was one day free rental. They’re not taking care of their cars and their misrepresenting your reimbursement for things that go wrong and I really used to like Alamo
• LL

  Liz

  May 2, 2026
  1.0
  I want to share our experience and demand a full investigation into what has been an unacceptable and deeply disruptive rental car experience. We picked up a hybrid Jeep Wrangler at the Fort Lauderdale airport on Thursday, April 23 and began our drive to Key West. Approximately 10 miles outside of Key West, a dump truck traveling North on US 1 [in the opposite direction] kicked up or a rock flew out of the bed of the truck, struck the upper right portion of our windshield, causing a significant crack. I immediately contacted roadside assistance and arranged for a replacement vehicle at the Key West airport. After stopping briefly at our hotel to check in and drop off luggage, we returned to the vehicle only to find it would not start due to a dead battery. Upon opening the hood, we discovered the battery cover had already been removed, strongly suggesting this was a known, ongoing issue that had not been addressed prior to renting the vehicle. After unsuccessful attempts by valet staff to jump-start the car, I was forced to arrange a tow. We then paid out of pocket for an Uber to the Key West airport, where we waited an additional 45 minutes for a replacement vehicle. Meanwhile, the towing process became chaotic and uncoordinated, multiple tow companies were dispatched, resulting in repeated calls and confusion. The vehicle was eventually removed without any notification or receipt, and additional tow operators continued to arrive the following day, frustrated and unaware the job had already been completed. The replacement vehicle presented immediate concerns. From the moment we started it, the engine fan ran excessively loud, even while idling, indicating a potential mechanical issue. Those concerns proved valid. Two days later, while driving north and crossing the Seven Mile Bridge, the vehicle displayed an overheating warning. This created a genuinely dangerous and terrifying situation, with the risk of being stranded on a narrow bridge span. We were forced to pull over and wait for the vehicle to cool. When we contacted roadside assistance during this critical moment, we were told the only solution was to dispatch a tow truck from Miami, three hours away and then ride back with it to pick up a replacement vehicle. That meant over 10 hours of unnecessary waiting and insane travel, which was completely unreasonable. When we pushed back and asked for an alternative, the agent demanded an immediate decision and then hung up on us. With no viable support, we made the decision to cautiously proceed off the bridge to our hotel in Big Pine Key. Upon arrival, we found ourselves effectively stranded, no food delivery, no rideshare availability, and no immediate assistance options. Ultimately a third replacement vehicle, towed all the way from Miami, did not arrive until approximately 10:00pm last night. The third vehicle was finally reliable, allowing us to continue our vacation without further disruption from poorly maintained and faulty cars. We returned that third vehicle in Fort Lauderdale on Thursday, April 29, and flew back to New York. Unbelievably, the very next day after the vehicle had already been returned, I was contacted by roadside assistance attempting to tow it. How does that even happen? In just four days in the Keys, we went through three rental cars. Completely unacceptable.
• DP

  Denise Perington

  Apr 27, 2026
  1.0
  DO NOT USE ALAMO!!! BEWARE 2 TRICKS THEY USE TO surreptitiously charge you more than the cost you think you are going to pay: 1: I stupidly chose the option to have them fill it for me at (4.83 per gallon because of trumps constant threats to remove iran from the face of the earth and gas going over 4.50 every day) when I returned it 3 hours early; someone must of had one hell of a joyride because they said it only had six gallons in it when iI returned it. I ONlLY USED A QUARTER OF A TANK!!!!! 2: THE person at the counter was going to change the time to return it earlier because my flight was a lot earlier. When she changed it to half an hour earlier the price went from $337 for the week to $600!!!!! She switched it back to return at 2::30. (we we’re picking the car up at 2:30 pm because our flight to Fort Lauderdale landed at 1:30 PM. and they charge you a ton more if it not rented exactly 24 hours apart no matter how many days apart!!!!!! My flight left at 2:45. I returned the car at 11 o’clock. WHAT A RIP OFF!!!!! DO NOT USE ALAMO!!! you think Alamo is the cheapest option when you search for car rental on KAYAK or GOOGLE but then if you change it to your exact times if it’s not exactly 24 hours apart, from the time you first rented it the price jumps by $300 and if my friend hadn’t been paying attention when we picked the car up, I would’ve just paid the 600 not realizing that that was $300 more than what I was quoted and my reservation said!!! BUYER BEWARE!!!!!

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