Enterprise Rent-A-Car

Reviews

• TS

  Tom Smith

  2 days ago
  5.0
  I must say Sheridan the manager of this branch was absolutely stupendous . I had huge family trip for my fathers 70th and found myself in a real pickle having to swap out vehicles based on other family members needs. She was kind , considerate and professional , Her DM Jailene really helped the situation as well. It’s really great to know that there are still people that understand how to give outstanding customer service. I will be a customer for life.
• LC

  Lenna Caraway

  May 11, 2026
  5.0
  Very good Experience the employees are super nice!
• NB

  Nancy Bryan

  Apr 27, 2026
  5.0
  Very accommodating and provided a 2026 car that met the qualifications needed for my auto insurance.
• BT

  BJ Taylor

  Apr 24, 2026
  5.0
  The staff was very helpful and professional. Will rent from this location again.
• HG

  Hannah Ginther

  Apr 12, 2026
  1.0
  I had one of the worst customer service experiences I’ve ever encountered with Enterprise Rent-A-Car. I scheduled a pickup for 1:00 PM, but when I arrived exactly at 1:00, the staff was already locking the doors. It makes no sense that the system would allow a booking at that time if the location closes at 1:00. That alone is incredibly frustrating and misleading. When they did let me in, both team members were visibly annoyed and made it clear they didn’t want to help. The interaction felt rushed and unprofessional from the start. I was then told that Apple Pay was not accepted and that I needed a physical card—something that was repeated to me multiple times in a condescending tone. At one point, I had to say “I heard you,” after which the employee threw his hands up and said ok just making sure. To make matters worse, they continued locking up the store while I was still trying to figure out my options. I was told they wanted to leave because they “get off at 1,” which again raises the question—why allow a 1:00 PM reservation? Because of this situation, I had no time to secure another rental and was forced to book a $600 flight just to get home. This experience was disorganized, poorly managed, and extremely unprofessional. I would not recommend this location to anyone.

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