Enterprise Rent-A-Car

Reviews

• CS

  Caleb Stauffer

  3 days ago
  5.0
  Andrea was incredible: quick, helpful, direct, experienced. Car was ready (cleaned) and waiting first thing Monday morning. Best car rental experience ever. Will definitely use this location in the future.
• CS

  Charles Sigler

  Aug 27, 2026
  1.0
  My handicapped wife gathered information for a one day rental. After scraping together the funds, the next day all estimates had doubled. She was unable to rent a car and cancelled the trip. Also had no cars. Eustis FL
• JC

  Joy Carter

  Aug 25, 2026
  1.0
  They will not save the car you reserve for you and they will claim they called. Especially if you finally get a good rate because you have to use them often, I feel like they just want to rent at the highest price possible instead of to the hard-working people who need this supportive service occasionally. I am very disappointed in Enterprise. The last rental had a check engine light on and a flat tire. They replaced it with the same exact model that had trouble accelerating in traffic, Not safe. They wanted to make it right. Gave me a 15% discount and then magically did not have the car I reserved for this week: ( I don't know what to tell you since this is pretty much the only rental car place in our area. Oh and by the way they charge 20 extra dollars than the other Enterprises.. But no luck for me today. Once again, I believe they only want to get people who pay the highest price. I do understand they can be very busy but when you got five customers waiting and four employees sitting around chatting I'm not really sure how efficient that is.. hey Enterprise, do you want to pay me for the money I lost today for the clients I could not get to??? How about wasting my time to drive 45 minutes to a different Enterprise? Just to have even worse service. It's all good. They probably would have put me in a dangerous car anyways, if there were negative stars. That's what they would get! I heard some of the employees talking about how they get paid a couple hundred bucks to go work at other enterprises and free Disney and universal tickets. Why don't you roll some of that over to the hard-working people who actually need this service to provide for their familys? This isn't a social club.
• BR

  Barbara Roberts

  Aug 11, 2026
  5.0
  Would recermend getting a rental car from Enterprize . Everything was great experience. Very happy with the rental car. It was quick and easy to rent and return. They return my deposit quickly. Thank you
• HM

  Heather MacDonald

  Jul 28, 2026
  1.0
  Edited on July 28 after a reply from the owner telling me to submit feedback on Enterprise's website: Thank you for your reply, but in my review, I stated that I already did that on Chat and the agent ended the chat without letting me respond. There is no other way to submit feedback. On July 17, 2026, I picked up a rental car from the Q Street Enterprise location in Pensacola, Florida. My experience there was phenomenal and I was so pleased with the kindness and courteousness of the employees I worked with. Communication was clear and both of the female employees I spoke with were so helpful and knowledgeable. I left this location so excited because this was my first time renting a car and I was excited to rent from Enterprise again for future road trips, as my personal car is getting up there in miles. I returned this car to the Eustis location with ease, as well. On July 25, 2026, I picked up another car from the Eustis location to drive me back to Pensacola and unfortunately this experience was quite the opposite of what I experienced initially. I was asked for my Driver’s License and card, which I handed over. I was then told that my debit card would not be sufficient and I must use a credit card. The gentleman who told me this was kind and even called his supervisor to ask for an exception. Of course, none was given; even though I was able to use my debit card initially in Pensacola. I was told that this Enterprise is a different store and requires a credit card because I could drive out of state and cancel my debit card once I hit state lines. I live in Pensacola, located in the same state. Luckily, my friend who dropped me off let me use hers and I reimbursed her myself. But, this situation was embarrassing and such a hassle. I understand the rules, however, the part that frustrates me the most is that I called the day prior because I could not check in online (I’m guessing because my debit card number was not a credit card). So, I called this specific branch and asked what else I needed to do to ensure a timely check in and departure the next morning. The gentleman I spoke to ensured me that this is just a flaw in their system and that everything would be good to go in the morning. This would have been the perfect time to tell me that a credit card was needed. Yet, I was not given that information. Fast forward to me dropping the car off at the Pensacola Airport (very difficult process, as well, as there are no signs to direct me to where Enterprise is located at this airport, but every other rental company had large signs; also, I called Enterprise and could not get through to an actual person to help me here) and after circling the airport 3 times, going into the Enterprise desk and FINALLY figuring out where to drop off, I spoke with a kind man named Jonathan (exceptional customer service from him!) He could tell I was frustrated and I explained why. He then asks if I would like to delete my friend’s credit card, so that I could use my own debit card. At this point, I had already paid my friend the amount, so no that wasn’t necessary, but WHY can I use a debit card in Pensacola and not in Eustis… in the same state. Also, debit cards actually will not go through unless a certain amount of money is needed on it, as is done by every gas station. I write this in hopes that communication at every branch will be clear when a customer calls and needs information and help checking in. Update on July 28: I gave all of this information via chat to Corporate Enterprise to an agent named Natoya. She gave me this information back... Agent said that there would have been a way for me to use my debit card if my name and address matched, which is does; if I live in the same state of the branch, which I do; and if I provide a utility bill or paystub ( I could have done this, but was never given this as an option on July 25). I was in the middle of responding back to the agent when my chat was closed after one minute of me reading Natoya's response.

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