Alamo Rent A Car

Reviews

• JF

  Janet Floyd

  Jun 27, 2026
  5.0
  The people were so helpful and the vehicle so nice and roomy. The only negative of the whole experience was that I got the vehicle with only 2.5 gallons in it, so I had to find a gas station pretty quickly. Other than that things went smoothly and would use them again.
• AJ

  Anna Johnson

  Jun 3, 2026
  1.0
  Absolutely terrible experience with Alamo. We specifically booked a 7-seat vehicle because we are a group of 6 people traveling from Germany. After using the vehicle for a week, we suddenly received an email instructing us to return it. When we arrived to exchange the vehicle, we were given a replacement that only seats 5 people, despite repeatedly explaining that we have 6 passengers and specifically booked a larger vehicle for that reason. To make matters worse, the check engine light came on less than 30 minutes after leaving the rental lot. Since then, we have spent countless hours trying to get this resolved. We have visited multiple Alamo/Enterprise locations, including ECP Airport and VPS Airport in Florida, and made numerous phone calls to customer service. At every step, we were told that the issue had been “escalated” and that someone would contact us shortly. We heard this over and over again from different representatives. Yet nobody ever called, no meaningful action was taken, and nothing was actually resolved. The only thing that seemed to happen was another promise that the matter had been escalated. We were repeatedly transferred between departments and locations, with everyone passing responsibility to someone else. Meanwhile, we were left with a vehicle that does not even accommodate the number of passengers on our reservation and has a check engine light illuminated. What should have been a simple vacation rental turned into a week-long nightmare filled with wasted vacation time, stress, frustration, and endless chasing of customer service representatives who never followed through on their commitments. Being forced into a smaller vehicle than the one reserved, driving a car with a check engine light, and spending days hearing empty promises about “escalations” is completely unacceptable. This has been by far the worst rental car experience we have ever had. We will think very carefully before ever renting from Alamo or Enterprise again. Update: After speaking with Sam, the regional manager, we had high hopes that this situation would finally be resolved and that we would receive a vehicle in the category we originally booked. We were explicitly assured that this would happen, so we drove to the location expecting a solution. Instead, we were met by a confused employee who appeared to have no knowledge of our case whatsoever. Only after the location manager stepped in were we handed the keys to a minivan—which is not the vehicle category we reserved. To make matters worse, upon inspection, the vehicle was dirty and sticky throughout. This entire Alamo/Enterprise ordeal has now cost us more than four days of valuable vacation time. After countless phone calls, promises, and trips back and forth, the final outcome is nowhere near satisfactory. At this point, the experience has been so disappointing that we would rather pay twice as much with a competitor than rent from Alamo or Enterprise again. This situation has been handled poorly from start to finish, and we are extremely dissatisfied with the level of service we have received. If somebody from HQ is reading this message, I wanted to let you know that we never write negative reviews like this, and you guys have some serious customer service training to do.
• SS

  Summer

  Jun 2, 2026
  5.0
  We rented a car for our road trip and Alamo was awesome from the moment we got to the counter at one airport to the time we returned the car at a different airport in another state. The cusotmer service was outstanding. The car was great. No problems with Alamo. They have been consistent with our car rental needs and their prices are the most competative. That is why we will continue to use them when we travel!
• EY

  Eugene Yakovlev

  May 31, 2026
  1.0
  I did online check-in and entered all my information in advance, yet still waited 40 minutes in line to pick up my car. Only one agent was working at the desk, and the service was extremely slow. We were traveling with a baby, making every extra minute of waiting is stressful. As a loyal Alamo customer, I'll never book again.
• DC

  D C

  May 31, 2026
  5.0
  Great customer service and the car was in great condition practically brand new. I had a great experience.

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