Alamo Rent A Car

Reviews

• MW

  Makayla Woodard

  Apr 30, 2026
  1.0
  If I could give 0 stars I would. Yesterday, my sister went to go pick up a car she had reserved weeks in advance. Upon arriving, she was told they could not take a debit card for the payment, nor could she use cash to pay for the vehicle. They only accepted credit cards, which it does NOT say anywhere online. It’s a very bad look for a business to only take credit cards for something like this. Now because they would not take her card, her trip she’s been planning for months has been ruined and she’s lost out on money because of this company. I would not recommend anyone use this company to get a rental car unless you want your trip to be ruined.
• AS

  Aaron Starzec

  Apr 29, 2026
  1.0
  Woot, still stranded after several customer complaints, watch Lynette comment some crap about a customer complaint link and then not respond or resolve the scenario.
• BP

  blackbox printing

  Apr 29, 2026
  1.0
  Since I can not respond directly to a review. Lynette, I have decided to hop on another account and leave a second one star review. I don’t have time for an online complaint as you have been informed I am stuck in this airport and need an IMMEDIATE solution not for my grievances to be swept under the rug through several days of online customer service. For the record I did call and was connected to a complaint hotline. Where I was told at one point someone would listen to my recorded phone call of my reservation to determine weither I was in fact informed that I could use a debit card. That was several hours ago and haven’t heard anything back. Again, terrible customer service on your end. Just absolutely horrible.
• AS

  Aaron Starzec

  Apr 29, 2026
  1.0
  I made it very clear on the phone that I only have a debit card. I arrive at the location only to be told I can not rent a car with a debit card. This comes after my ride left. I am currently stranded in the airport again because the company lied to me this morning. The manager is refusing to make an exception. Stranded because this company lied. I would suggest renting elsewhere. Specifically the manager Jessica refused to make any exceptions. Since I can’t respond via this review, Lynette I called customer service, I was told my complaint would be expedited. This was several hours ago and upon calling them back. I was told there was no record of this complaint. Now understandably after several hours of being ran around I got very upset and instead of accommodating me management simply called security. By far the worst customer service I have received in any capacity.
• AC

  Asta C.

  Apr 26, 2026
  5.0
  Had a great experience with Alamo rental car at Fort Walton Beach/Destin Airport - everything was smooth from pickup to drop-off. The process was quick, hassle-free, and the staff was friendly. The car was clean and ready to go, and returning it was just as easy. Overall, very efficient and stress-free service.

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