General RV Center

Reviews

• CE

  cyndi emily

  1 day ago
  5.0
  We had an outstanding experience purchasing our new RV at General RV Tampa. Everything went smoothly from the first phone call with Jeri, sales with Austin until the final paperwork. Layla, Sierra, Sof were so helpful and answered all our questions. The place ran like clockwork with some, letting us know what was happening each step of the way. We had a little glitch with our RV and we were able to get it in right away to have the issue. Taken care of Karen and Amanda in parts and maintenance were very helpful. This is not our first RV purchase. We are glad we found General RV Tampa.
• JK

  James Knight

  May 6, 2026
  5.0
  I have experienced outstanding service from Claudia Clarke during each of my concerns and issues with my 2025 Thor Pasadena. Claudia is in constant communication and shows concern that I am satisfied with the handling by our service technician, Joe Miller. Joe has been extremely professional, knowledgeable, and top notch concerning the repairs and maintenance of my RV. This team has earned my trust and appreciation.
• JC

  Jaime Campbell

  Apr 29, 2026
  1.0
  This experience at general RV started out fine. We were shown many different RVs in our price range and never felt pressure. Once we selected the one we were interested in things went south. We also had a trade in that we were negotiating in addition to wanting to put $10,000 down on top of the extra cash from our trade in. We were told to only do $5,000 down which felt odd. We could not come to a price agreement for our trade so we left only to be called back within a few minutes of leaving saying they worked it out to get what we wanted for the trade. This was strange because they had already technically closed for the day and the only people left were the three people we had been working with. We were then told we had to give them our down payment of $5,000 before even being approved for the deal and wanted us to sign that this was a non refundable deposit! I have purchased multiple homes, vehicles and even our boat and have never been required to submit a non refundable deposit of the down payment. We were able to come to an agreement of $1000 instead and refused to sign their non refundable deposit nonsense. Pretty sure they told the lenders that was out whole deposit. Everyone needs to be alert and aware at these types of shady business practices. When we purchased our boat the deposit was a fraction of our down payment. We were also already approved for our boat loan before giving them any money and they listed our boat as pending sale (general rv did not) We left general RV that day less $1000 and not even knowing if we would be able to make it all happen. When we asked about this non refundable deposit, one of the managers made a comment that it was because of the time spent with us as a customer showing us the RVs and going over the deal ect. We were there for 2 hours so how does asking a customer to hand over $5000 and sign it away without any approval make any sense? And what if we did the $10,000 down payment like we originally wanted? Please do not give this company your down payment without proof the deal is done. And certainly do not sign anything that mentions it is non refundable or you will basically end up paying their electric bill for the month.
• JS

  Judy Sauriol

  Apr 27, 2026
  1.0
  We just bought a 2026 Scope Sport. Brand new we were told. When doing paperwork it's disclosed that it had 1200 miles on it. That's 1200 miles off the warranty. OK, we proceeded forward knowing this. Were told there is a generator problem and they are fixing it. Really, brand new and a generator problem? I requested a new generator considering it a new van and was told thats not going to happen. We trusted and carried on. Sat down with Sébastien in finance. We put $55000.00 down on an $83, 00000 camper van. Thats when we found out the van had 1200 miles on it. No document of the generator problem. Interesting! We told him about it and he went to look but there was still no documentation of the generator problem. We were told they are fixing it. After being raked over the coals with their extended warranty guy( pretty much push to buy for $8,0000) we finished up paperwork with Sébastien. We proceeded to the person that shows us the van and explained everything to us. Uhmmm! He knew there was a generator problem and tried to distract us from that. We carried on. We asked about swivel seats up front. Oh yes, they swivel the driver's seat is harder to swivel than the passenger seat. He proceeded to swivel the passenger seat. Didn't bother to swivel the driver's seat. Now we know why!!! There is a bolt missing under the driver's seat that interferes with it swiveling. Dangerous?? Probably. There are wires hanging under the driver's seat that can catch on moving parts to adjust the seat? Dangerous? Probably! We carry on. After being shown the van we sat in the waiting room for 2-3 hours waiting for the generator to be fixed. Finally, we had had enough and asked several people what was going on. We were told by one that they just went to get the part from AutoZone. Auto zone? We just bought a brand new van and they are getting a part from Auto Zone for the generator. Unbelievable! We left after 2-3 hours waiting for them to fix a brand new van's generator. They called that evening and said Sorry you had to leave because of traffic. Thats BS. We left because we had had enough of the BS. Went back the next day to pick it up. Got it home and noticed several screws were missing in the driver's seat and no hot water. Called today and spoke to Chuck(salesperson). We're taking it back tomorrow for repairs. Let's see what happens with this. I'll change my review as time goes on because I believe in giving the benefit of the doubt. As of right now I say buyer beware.
• JD

  John Davis

  Apr 20, 2026
  1.0
  I purchased a brand new Forest River impression 36 ft fifth wheel from General RV in Dover. Sales experience wasn't too bad just a normal low ball trade in of $12,000. Well I figured I could sell it on my own for 18 or $20,000 but decided it wasn't worth the headache. Drove 53 miles to do the walk through and of course the one I was coming to see that was still available after driving 1 hour it was not available anymore. So they showed me three other fifth wheels comparable and I picked the impression, paid the deposit and told them I'd be back in 5 days to pick it up. Upon doing the walk-through they really rushed me through it however the gentleman did notice the CO2 detector was not working and assured me it would be fixed. Really didn't inspect much it was just rush through features and any questions which I really didn't have any with about 10 years RV experience. After I went in to finance and being told so you're taking it as is? Because I didn't want to buy the extended warranty. I said well it does come with a one-year manufacturer's warranty correct? Came back out my truck was hooked up to the fifth wheel on the new hitch they installed. Got home and realized they did not Grease the Lube plate or install a Teflon pad. I was pretty pissed my brand new $1,500 hitch was all gouged up after driving the 53 Mi home metal to metal. Backed the RV in next to my auto repair shop in Seminole Florida and went into the RV, first thing I saw is the CO2 detector still was not working which I was assured it would be and being a safety issue I was pretty pissed. Closet door tracks were broken, all kinds of latches did not close properly on the exterior. Being a Master Certified mechanic I figured it was pointless to take it back to them and drive two round trips which would be about 215 miles. The CO2 detector had the wire wrapped around a kitchen drawer slide and it ripped the wires out of it when it was opened. All this after paying $1,600 for a pre-delivery inspection. Our first trip the 50 amp cord blew out and of course I use the RV watchdog surge protector which would turn power off to the trailer if there was a problem with power surge or low power. I went and got a new 50 amp female plug where power comes into the Rv and new cord to fix it myself and found the neutral was as well as one of the hot legs was barely tight. On the way home we stopped by General RV since we're passing right by and I talked to five different people each one passing me to someone else trying to put the blame on me and pass the buck. Last person was the service manager and finally after explaining things 9 times he took pictures and see if you could get it warrantied. I asked him if he wanted to hold the parts and he said they will not need them all they need is the picture . After 60 days I got a call that I had Parts in under warranty so I made an appointment and brought my RV in because the shower leaked and there was a recall that parts were ordered for. Get there and they tell me I've never been there before. It's unbelievable what I went through and then I said well how could I have special order warranty Parts if I've never been here? And they finally got their crap together but I threw the burned up cord and female sock it out because I sold my shop and retired and now they need my old parts to give me the new parts under warranty. My conclusion is they just push you through the door and pass the buck with everything and nobody is very helpful if you have a problem with something you buy from them hopefully you don't need any work under warranty. And by the way they listed my trade in for $29,000 on their lot and did not do anything to it the couch was still peeled vinyl and they left the sticker on the door that said if this RV's rocking don't come knocking! My trade in was in perfect mechanical shape as I'm a Master Certified mechanic. I've owned the auto repair shop in Seminole Florida for 26 years and had a five-star rating on Google and it's a fact I will never deal with a place like this again.

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