Hello everyone,
I am not one to do reviews but, I could not help to give one to this company. In this world there is a lot of not good going on but, there is also a lot of good and we need to tell about the good too.
This company -LOCATION- has excellent service and really surprise me with the quality customer service they showed me.
there are several locations, but this one is a five star far better than the others. I want to give a shout out to Chris M. the manager is not just a manager but he is really interested and looks out for the customer, he showed that he is not just interested in making a sale, of course business is business but Chris made the difference in how he treats people and looks out for the customers, at this company you are not just another number, and I really do mean that- I am a very picky person- but with Chris and this staff I saw it for myself. they are really good and respectful and will help you/work with you and get you a deal if they can.
The staff Christina D is very attentive to customers she is professional and thorough, I was very impressed with her-she's good, she knows the business, she knows what she's doing-no question she knows her stuff- I highly recommend her services, along with Rob B, John H. and Alexa M.
So, people, if you are looking for a camper and you don't want the run around and you want someone that is really going to help you and not just try to make a dollar and waste your time- I highly recommend this place these people are very special - this is a very special place to do business-they all have good attitudes and do what they can.
and Chris -Manager is kina cute too{lol}
Thanks, guys, for all you do
YOU DID A GREAT JOB!
People-don't just go to any location go see them.
I HIGHLY RECOMMEND THEM!
LR
Lazaro Rodriguez
Sep 25, 2026
We had a good experience at the Dover location, Milton was our sales person , he was very patient , helpfull , and guided us to what we were looking for as first time buyers . After looking at different units we decided to go with the Keystone Outback. Our purchase was a bit complicated since we were on vacation near this store and decided to check it out and, however we wanted the rv to be deliver to Ft Myers since they are closer to us , the Dover store made it happen , ofcourse we had a few hiccupps here and there but nothing overwelming , it was more of missing information between finace & the bank and the store itself , but in the end we had a good experience , Christina from finace was also very helpfull thank you Christina & Milton , we are very happy with our camper,
My wife and I bought a 2026 Keystone Cougar 316RLS Midnight Edition (Phantom Gray) fifth wheel at the Tampa Supershow in January of 2026. Note that when you buy a unit at a show like this, you don't see the actual unit until you pick it up (first mistake). The experience was as awkward, lengthy and difficult as you can imagine, but at the end of the process we were looking forward to picking up our new RV. We were offered, and declined, the "Let's Go Camping" line-item. This add-on fee was around $2k, as I remember it. It bundles basic items like hoses, a brief walkthrough, and a "starter kit"—most of which can be bought independently for a fraction of the cost. Note that a "brief walkthrough" was included in this line item. That's right, when you buy a brand new camper from Camping World you have to pay extra (as part of this bundle) to get a walkthrough. Just Wow! We weren't told this part by the salesman, but would find out about a month after we bought it....when it was finally "ready to be delivered." Naturally, as seasoned RVers (including a fifth wheel), we did not see the need to learn how to hook up a fifth wheel, check tire pressure, learn how to dump tanks, etc., so we declined this (unnecessary for us) add-on, as it was described by the salesman. We just wanted a basic presentation of the product to its buyers [as any buyer should expect] to go over the unit to ensure it was what we purchased. Also, we would expect to receive a suitable power cord, and any other unit-specific item a buyer should get when buying a brand new camper. What we found out was that, by declining the package, this meant that the unit was sold "as is." It had a factory warranty, of course, but CW classified this purchase as "as is." Interestingly, the salesman failed to mention this part; he did, however, receive his commission, so his job was done. Note that we actually had to subsequently pay for someone to walk through the specific features of our new camper. Note that the door did not close fully. Having driven 50 miles (one-way) to pick this unit up, I was a bit irritated that I had to leave it with CW to have it "fixed," and was dumb-founded that it would even be presented with such an obvious flaw. A week or so later, when it was "fixed," I went the 50 miles again to pick it up only to discover that the problem was not fixed. Back to the shop it goes (2nd mistake - don't take your camper to CW for service). After a few days go by I called to check on the status, only to be notified that it was scratched during the "repair process." "Don't worry" says the sales manager, "you won't even notice anything happened." Annoyed again, but trying to be patient, I waited until it was ready. Finally I went to pick it up a couple weeks or so later. Note that there is a run in the clear coat (it is a full-body paint unit) right where you see it when you come into the rig, so "I notice." Oh, and the door now closes, but it drags and is difficult. I asked how they "fixed it," and was told that they used a mallet on the door frame!!! I was so sick and tired of dealing with CW that I picked it up, even though my new $70k unit's door drags. I thought maybe I could eventually have it fixed by an actual qualified repair facility. I have been camping with it and get annoyed every time I open and close it, but I don't have 2-3 months to leave it with an inept service outfit. The morals of this story are these: 1. Don't buy sight-unseen at an RV show, 2. Don't buy from Camping World, and 3. Certainly don't use Camping World's "repair facility," especially the Dover location; they are simply unqualified. It's a real shame that Keystone is in bed with CW, because other than the door issue, we really like our camper. I have waited a while to give this review, because I didn't want to do so out of anger; this is my calm version. Note that I left a 2-star review, instead of a 1-star because most of the people at the location were tolerable or even somewhat pleasant. My issue isn't with personalities; it's with the organization and its policies.
