KJ
Keasha Jones
Apr 1, 2026
I’ve been a loyal customer here for over 10 years, but my most recent experience was extremely disappointing and honestly concerning.
I came in for a routine oil change on my brand new vehicle, and shortly after leaving, I began hearing a scraping noise when reversing. The next morning, I discovered that a large portion of my undercarriage was hanging down — bolts and screws had been completely left off. I had to visit a sister location, where they immediately recognized the issue and told me this location had not secured the undercarriage at all. I was also told I wasn’t the only customer that day dealing with the same problem.
It didn’t stop there. My windshield washer fluid was empty after the service, which I initially assumed was just overlooked. However, after refilling it multiple times with no success, another sister location inspected my vehicle and found that the washer fluid line had been cleanly cut.
While I was there, I also learned that other customers who had been serviced at this same location were dealing with serious issues — including incorrect oil being used, and in one case, a vehicle that had been drained of oil and not refilled at all.
Throughout my visit, staff at the original location appeared distracted, joking around, and not focused on their work — which now makes sense given the outcome.
What’s most frustrating is that I’ve now had to spend additional time and money going to other locations to fix mistakes that should have never happened in the first place. Despite this, no manager has reached out to take accountability or offer a resolution.
I strongly recommend avoiding this location for now. The sister stores have been helpful in correcting these issues, but customers should not have to pay extra to fix careless mistakes made during basic services.