Enterprise Rent-A-Car

Reviews

• SM

  Stephanie Morris

  Oct 3, 2026
  5.0
  Excellent customer service from our booking through return.
• MH

  Michael Howard

  Sep 25, 2026
  5.0
  Destin store gave me an awesome experience! Boyd and Ashley are two of the best And really care about their customers. They will be my first choice for all my rental car needs in the future. Thanks for all you do in a truly thankless job.
• SM

  Shawna McMillan

  Sep 8, 2026
  1.0
  I am extremely disappointed and honestly appalled by how we were treated at the Enterprise Rent-A-Car location at approximately 14071-B Emerald Coast Pkwy in Destin, Florida. I am writing this review specifically in hopes that Enterprise Corporate, the District Manager, or the Regional Manager sees it and investigates what happened. My cousin drove a one-way Enterprise rental to this Destin location. When she returned the vehicle, she specifically explained that she would need to rent a vehicle from this same location to drive back home. Before leaving, she made sure to confirm that there would be no issue with her doing so. She spoke directly with Boyd, who assured her that EVERYTHING WAS FINE and that she was GOOD TO GO. We relied on that information. When we arrived on the day she was supposed to pick up the rental to return home, suddenly what Boyd had told her was no longer the case. And this is where my issue goes far beyond a simple misunderstanding. Ashley’s handling of the situation was completely unacceptable. Once it became clear that my cousin was now at risk of being stranded in Destin, hundreds of miles from home, because she relied on information given to her by an Enterprise employee, I specifically asked Ashley to contact the District Manager or Regional Manager so that we could escalate the situation and see if someone with additional authority could help us find a solution. Ashley refused. Not only was there no meaningful attempt to resolve the situation, there was no empathy, no urgency, and seemingly no concern whatsoever that Enterprise was leaving a customer stranded in an unfamiliar city after she had specifically taken the responsible step of confirming everything BEFORE making her plans. We weren’t asking Enterprise to fix a problem we created. We were asking Enterprise to stand behind information provided by their own employee. If Boyd gave incorrect information, that is an internal Enterprise issue. A customer should not bear the consequences of an employee providing inaccurate information — particularly after the customer specifically asked for confirmation. And when a customer asks for the matter to be escalated because the branch-level response is not resolving the situation, refusing to even contact or involve district or regional management is unacceptable customer service. Mistakes happen. Miscommunication happens. But what a company does once it realizes its customer relied on that misinformation says everything about its commitment to customer service. There was an opportunity here for Enterprise to say, “Our employee told you this, you relied on it, and now you’re stranded. Let us see what we can do.” Instead, we received essentially: That’s your problem. I sincerely hope Enterprise Corporate, the District Manager, and the Regional Manager responsible for this Destin location review this incident, speak with Boyd regarding exactly what my cousin was told when she returned her one-way rental, and review Ashley’s refusal to escalate the matter when I specifically requested management involvement. A customer should never be left stranded hundreds of miles from home because they relied on information provided by an Enterprise employee — and then be denied the opportunity to escalate the situation when that information turns out to be wrong. Enterprise Corporate, I would appreciate a response and an explanation as to how this is considered acceptable customer service.
• MS

  Macy Seymour

  Sep 6, 2026
  5.0
  Great experience! Easy process and everyone was so kind!
• JM

  Jenny Merrill

  Aug 19, 2026
  1.0
  Extremely disappointing experience with Enterprise in Destin, FL. I was the victim of a car accident and had to rent a vehicle through Enterprise while my primary car was being repaired. The rental was supposed to be billed through the insurance, yet Enterprise charged my personal card approximately $1,600 instead and never gave me the bill to give to Allstate insurance. We called five times trying to get the bill so the charge could be corrected and repeatedly requested a final statement. Each time, we were told it would be sent. It never was. No one emailed us the statement, and no one took ownership of resolving the issue. After exhausting every attempt to resolve this directly with Enterprise, I finally had to file a chargeback. Now, instead of addressing the situation, Enterprise has responded by threatening to send the balance to collections. The customer service was absolutely unacceptable. My experience with Ashley was particularly troubling. Her attitude, tone, and lack of empathy were completely inappropriate, especially toward someone who was already dealing with the aftermath of a car accident. There was zero compassion, zero empathy, and zero accountability. I have never experienced customer service this poor from Enterprise. Mistakes happen, but refusing to communicate, failing to provide requested documentation, charging a customer for something that should have been handled through insurance, and then threatening collections after repeated attempts to resolve it is not acceptable. I would strongly recommend choosing another Enterprise location, or another rental company altogether. This experience has completely changed my opinion of Enterprise.

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