MS
Maybelline Sierra
Jul 2, 2026
My husband’s car battery was dead, and since he’s laid up with a bad back right now, I decided to jump-start his car and took it to AutoZone to have it checked because our son needed to borrow it while his own car is being repaired.
At the store, MJ came out and tested the battery, and it came back with “charge and recheck.” She explained it would take about an hour to charge before they could test it properly. I made arrangements for someone to pick me up so I wouldn’t have to wait at the store and then David came out and removed the battery for me.
About 20 minutes later, they called to let me know the battery was at the end of its life and needed to be replaced. I was quoted $259 for a new one. After a quick Google search, I found a comparable battery at Walmart for about $189. However, I needed it installed right away, and Walmart couldn’t give me an estimated wait time. Since we needed the car back as soon as possible, I decided the convenience was worth the extra $70.
When I returned to the store, everything seemed to go wrong. I had locked the car before leaving, and with the battery removed, the key fob no longer worked. David was helping another customer at that moment but after much stress and sweat in this FL heat, I finally managed to remove the cover for the keyhole to use the mechanical key, but for some reason it still wouldn’t unlock the door. At that point, my stress level was through the roof.
David never once acted annoyed or rushed. He stayed right there with me, calmly helping me troubleshoot every step of the way. I decided to call my husband to arrange for someone to bring me the spare key to try instead, only to realize I’d left my phone at home in my rush to get back to the store. David first let me use the store phone, but my husband wasn’t answering because he didn’t recognize the number. Then, without hesitation, David let me use his own personal phone to text him. While I kept trying to get the door open, David was even searching online for possible solutions. Thankfully, after much persistence, I finally got the door unlocked just as my husband called back.
David then installed the new battery and insisted I wait inside where it was cool instead of standing outside with him in the heat.
This may not seem like a big deal to everyone, but it was to me. I was stressed, frustrated, and feeling completely overwhelmed, and David met every bump in the road with kindness, patience, and genuine concern. He never made me feel like I was inconveniencing him, even though the whole ordeal took much longer than either of us expected.
MJ was also friendly, helpful, and professional throughout the process.
Good customer service feels like a rarity these days. So many people are overworked, stressed, and quick to lose their patience, which is why David’s attitude stood out so much. The kindness and service I received from both of them made the extra money I spent on the battery completely worth it.
I’d also like to add that it was refreshing to see women working in an auto parts store. MJ and I believe another employee named Taylor were both knowledgeable and professional. It’s always nice to see that kind of representation in what has traditionally been a male-dominated field.
