Enterprise Rent-A-Car

Reviews

• RH

  Rogelio Hdez

  Aug 19, 2026
  1.0
  Muy mala la experiencia de este lugar me dijeron q tenía una reservacion para las 9:30 am y cuando llegue me dijeron q tenía q esperar hasta las tres de la tarde me dejaron con las maletas botadas afuera del lugar si pudiera darle cero estrella fuera mejor nadie se responsibilizo por la negligencia
• LV

  Laureen Vartanian

  Aug 14, 2026
  5.0
  Oh, my! The service I received from Charlene and Dan, the store manager, was exceptional! Whenever I need a rental car in the future, I will go the Enterprise location at the Tomoka Auto Mall.
• PG

  paula gerges

  Aug 12, 2026
  1.0
  HORRIBLE EXPERIENCE I barely ever leave a 1-star review, but after giving this location more than 3 chances to make this right, I feel like I have no other choice. I rented a luxury car on Friday, 7/31/2026. The only car they had available was dirty, with marks/stains that would not come off (even after i washed it) They apologized and promised they would reach out to the manager at their other location on Mason to arrange a swap. I was specifically told that between the two locations they have an inventory of 500+ cars. I waited until Sunday. Nobody contacted me. I reached out again Monday and was told someone would call me. Again, nobody did. Then a new manager at the location contacted me, apologized, and personally told me he would take care of it. I appreciated that and gave them another chance. It has now been 11 DAYS, and exactly as I expected, NOTHING has been done. What makes this even more frustrating is that the New Smyrna location offered to help me with another car from day one, but I chose to stay loyal to this branch because I have been a customer here for 5+ years. Unfortunately, that loyalty clearly was not valued. How can two locations with supposedly 500+ vehicles not find ONE replacement luxury vehicle in 11 days? At this point, it feels very simple: they already got paid, so there is no urgency to fix the problem. Why swap the car after they already have the money? Customer service should not end once the payment goes through. I gave them chance after chance before writing this review because I wanted to give a business I had been loyal to for years the opportunity to make things right. Sadly, after 5+ years, I will no longer be loyal to this location. This experience made me feel like getting the money was the priority, not taking care of a longtime customer.
• JG

  Janet Glover

  Aug 5, 2026
  4.0
  American Airlines failed us so rented a car from Enterprise to get home. Car wasn’t clean, dash lights kept going out which was irritating in the dark but it did get us home. It did get us where we were going and rental location was convenient on both ends.
• EM

  Efrain Martinez

  Jul 22, 2026
  1.0
  I made the reservation of an Altima or similar one month before. During the mid time, I received several messages asking me to confirm. The day of the pick-up, they had no car available except one without GPS. Nothing to do with an Altima but I had to take it because the guy in charge gives NO inmediate solution. The price of the rent kept the same. I had no time to discuss about my wishes at that time but again, I made the reservation with one month anticipation. So finally, I had to drive you the car they gave for the whole week with real discomfort. Of course, I will consider other Rent-A Car options in the future. Thanks. Days after posting this opinion I received new charges: 1. TOLLS (but I placed my personal device since the first day, so I supposed I’m paying double) 2. SERVICE (but I showed the photo probing I received the car just with half tank filled. Again, look for another Rent car Company.