OM
Orlando Mejia
Sep 15, 2026
I want to start by saying that I’ve been to this location before and had very good experiences. Those experiences, along with the convenience of the location, are why I’ve kept coming back. So, this review is not about the store as a whole. It’s specifically about my interaction with Angel. I stopped in just to schedule a tire rotation and happened to arrive right around opening. Not realizing the time, I pulled on the door as he was opening up. I immediately apologized, explained that I hadn’t noticed the opening time. From that moment on, I felt more like I was bothering him than being welcomed as a customer. Angel told me they could do the rotation right away, which I appreciated. But, what was missing throughout the interaction was basic customer service courtesy. A friendly tone, a good morning, something that makes you feel like a valued customer. Later he showed me that I needed new tires, and at that point his demeanor suddenly changed. He was more attentive. I decided not to buy them right then and just asked him to finish the rotation. Before I left, he handed me his card and asked me to leave him a good Google review. I chose not to because I already had mixed feelings. Later that day, after talking with my wife, I decided to go ahead with the tires. I called and asked about making an appointment. Angel said to come in if I could get there soon. So I went back. Unfortunately, the same unfriendly, dismissive tone was there. The work was completed, but again, I felt like an inconvenience rather than a valued customer. Afterward, my wife found promotions and potential savings that were never mentioned to me: An online rebate or coupon, possible savings through our Firestone card, and a lower price elsewhere that made us wonder about price matching. I don’t buy tires every day, and I think it’s reasonable to expect customers to be made aware of current promotions when making such a purchase. What bothered me most, though, was not just the missing discount. When my wife called to ask what could be done, there was very little empathy or basic courtesy in the response. Sometimes the answer in customer service is no, and I understand that. But there’s a big difference between saying no with professionalism and kindness, and making a customer feel dismissed. That’s really what this comes down to. A lack of basic courtesy, empathy, and professionalism throughout my interactions with Angel. I know this store is capable of excellent service because I’ve received it before. Unfortunately, this experience was very different.
