Enterprise Rent-A-Car

Reviews

• SC

  Stacy Carey

  May 9, 2026
  1.0
  I went to go exchange my rental. I was told they didn't have any cars. No other options other than coming back on Monday.
• JA

  Jon A.

  May 5, 2026
  5.0
  Seamless transactions, nice cars, customer service was on duty and thats two visits in 3 weeks as my car was being repaired. The CRYSTAL RIVER will be my goto if ever needed agian. Everyone there even the guys picking me up and dropping me of were cool and seemed to enjoy their job.
• KB

  Kyle B.

  May 4, 2026
  1.0
  I am deleting my other review and leaving this one as I can be more detailed and not as emotional about my poor experience..Pictures will be posted...I reserved a car online for a pickup time of 9:00 Am 5/4/2026...I get there and they say the car type I reserved is unavailable..Ok Im good with that.I say OK let's see what's available. Immediately I sense attitude. According to their website there is no reason I should be denied. I was expecting a huge hold on my bank card. Still ok with that. But I have s split residence between 2 states and had to go to NC due to my dads poor health. Was told very rudely by the customer service guy at the counter NO because I had an out of state license... Ok I informed him of the documents I brought with me per their website..He didnt even look and said no we cant work with you. But proceeded to try to have my ride pay for it with his credit card and let me drive it. I LIKE my neighbor but we aren't that close. That is a violation of Enterprise terms according to their website....I am a longstanding cs who has spent thousands of dollars there previously. They did nothing to even attempt to make this work besides to get my neighbor to rent it for me on his credit card...Unethical business starts with immediate management..I have gotten the same generic response as everyone else with a low review..I will be reaching out to Andrew and Chrissy Taylor for a response.
• MM

  Mark Mullett

  May 3, 2026
  5.0
  The staff at the Crystal River facility provided outstanding customer service that is well above expectatons. We flew into Crystal River airport on our private plane, and they had positioned a vehicle at the airport that was designated for our rental. They also allowed us to drop off our rental vehicle when we departed. We would have had to take a taxi from the local airport to / from the Enterprise facility. Thank you!
• MF

  Marissa Fagan

  Apr 12, 2026
  1.0
  Let me preface my review by saying that I been renting from this specific location multiple times a year for YEARS and normally have a great experience. This past week I had the worst customer service experience. I made a reservation three months in advance, a representative called me two days before my reservation to let me know that the vehicle I rented was on a recall. But instead of them offering to find a vehicle that would accommodate my needs I was told that I had to figure it out myself. Despite me asking multiple times for them to call other locations and find me a vehicle that I would even go pick up myself, they flat out refused to help me. So I spent two days before a vacation calling every single Enterprise within two hours of my house to locate another vehicle Only for them to tell me that they could not do anything for me because I didn’t have a reservation with their office. I understand things happen that are out of our control but to not even offer me a solution or assistance absolutely blew my mind.

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