BMW of Coconut Creek

Reviews

• AC

  Amy Cropper

  Jul 4, 2026
  5.0
  My life partner Tony introduced me to Michael a couple years ago when he found him for his car. Michael, kept in touch with us knowing I solid need help and said when I am ready he’s there . I respect that . We contacted him went in and he is kind, respectful, listens to your needs and provides results. He built the car I wanted with keeping in mind many of my requests . When the car came in , we were not in town so he held it for us . We went to pick up the car, he introduced us to the new GM who is also amazing , Luke the tech guy, and the finance gentleman Daniel. Amazing team and thank you to all. I have recently referred Michael to a few people . Of course we will see you again when Tony is ready ! Thanks for everything !
• MG

  Michael G.

  Jul 2, 2026
  5.0
  I recently had the Extreme pleasure of meeting Liam my salesman. My wife and I were looking for X5's and she did an online inquiry. Liam contacted her shortly after to discuss our needs. We went back and forth a bit with the numbers. We then went to the dealership and met with Liam. Unfortunately that day we couldn't reach a deal. I reached a deal with another BMW dealer near Orlando. I then reached out to Liam to see if he'd match that deal, he replied if we can do it when will you take it. I said in the next 2 days. Happy to say we got our Gorgeous Manhattan Green X5 from Liam. He was Extremely patient and Very Understanding through a not so easy car deal. I must commend Liam on being a Gentleman. For any of your BMW needs reach out to Him. Thanks again Liam. E&A 👍
• NC

  Nicolai Catana

  Jul 1, 2026
  1.0
  Poor customer service! I scheduled in for the airbag recall in advance and confirmed the part was available by vin number.Took the car in and upon check in I asked sevice manager, Brandon if the part was there, he wasn't sure. I told to let me know once they find out, one hour later i see the car outside, I approched Brandon and asked if it was finished to which he said they have the wrong part and if I want to get it done come back next day. All that BS when you had the vin number, you should own up and just say tou didn't order the part. Nonetheless he didn't even apologize for my wasted time I had to take from work, nothing....Not very professional the whole experience, from pre owned car sales department to service. I will stay away next time. Hope this helps others...
• TM

  Terozhane M

  Jun 27, 2026
  5.0
  THIS IS MY SECOND EXPERIENCE WITH MY 2nd bmw ever & MR.ELISON JEAN LOUIS DOES IT AGAIN!!! He never fails to amaze me! It goes above and beyond to ensure all my needs are met and then some!! If you want a car salesman who has your best interest at heart, he’s very transparent, great energy? ELISON JEAN LOUIS is the way to go! Not to mention him and Daniel ( best finance person ever ) make a great team! Always a very smooth process with them. This has been the best car buying experience I have ever had especially as a woman. Never once did I feel like anyone was getting over but ELISON always has my best interest! Very communicative! I love him, this dealership, the environment everything! Thank you so much !! I am so happy and proud to be apart of the bmw family but most importantly the BMW COCONUT CREEK FAMILY !
• EH

  Emily H

  Jun 10, 2026
  1.0
  Edit: I know they commented on this review to contact Silvia with all the information, in which I did the same day, I sent a follow up email the week after and I haven’t heard back since. It’s been over 2 weeks. Absolutely no response from anyone. Photos below I purchased a used car from BMW of coconut creek. They advertised a Jeep for $33,373 with a remaining warranty for 48 months/59,975 miles. The used car manager asked us to show him where on the listing it advertised it. I was able to provide where on their website it was posted at which time he got nasty with me saying he didn’t wanted to sell me the Jeep. He stated that when he placed the Jeep on the website for $33,373 it was a mistake and because HE under priced it he will not be honoring the remaining warranty and he doesn’t want to sell us the Jeep because of it. I insisted on the posted price and warranty as advertised!! He went back in his office, looked up the internet advertisement, and came back out a half hour later saying “I don’t want to sell you the Jeep and if you don’t buy it by 1pm then I’m going change the price on the listing.” He stated HE made a mistake on the price and the Jeep should’ve been listed for $40,740 not $33,373. I purchased the jeep that morning. When I looked again on the website later in the day, the manager went on the internet, changed the price by adding $7,367 on top of the price originally listed, never removed the extended warranty as advertised on the jeep, and never marked the jeep as sold. He stated the warranty was an error because it was NOT TRANSFERABLE once it was sold for a third time! But he still advertised it. Not just once in the original listing but twice when he went back in to change the price neglecting to mark the jeep as sold/taking off the warranty advertised. So even though manager knew the Jeep was sold, he went back on the internet, continued to mislead people by saying Jeep was for sale, raised the price, and never removed the remaining warranty that he acknowledged HE advertised as a mistake! The manager told us HE made the mistake and will only be honoring part of the advertisement. I went to the dealership to buy the Jeep with my 60 year old mother and we felt very uncomfortable with the way the manager dealt with the situation at hand. He was very rude, talked down to us, and clearly was more worried about covering up HIS mistakes then he was honoring something HE ADVERTISED. We ended up having to call my father to come down to help me finish the sale! They advertised it came with a “remaining warranty for 48 months or up to 59,975 miles.” Even after saying it didn’t, they still went onto their website, never marked the Jeep as sold, changed the sale price, and left the warranty up on the internet after I already purchased that Jeep!! I have the screenshots with dates and times they posted the Jeep before and after the sale. Along with other Jeeps they had for sale with the different warranties they were advertising. The manager needs to learn to own up to his mistakes and that talking down to a young girl and an older woman isn’t going to fix something he messed up on. The expression on the 2 salesman’s faces as their manager talked down to us showed us we weren’t the only ones shocked and surprised by how the manager handles mistakes/business. To keep the the listing active after it was purchased, knowingly editing the price on the listing (due to HIS mistake), and not editing the warranty (which he also acknowledged was also HIS mistake) AFTER the car was already sold is false advertisement and deceitful. Googled definition: "Bait and switch" is a deceptive sales tactic where a business advertises a highly appealing, low-priced product (the "bait") to draw in customers. Once the buyer arrives, the seller claims the item is out of stock or of poor quality, and pressures them into purchasing a more expensive alternative (the "switch"). I’ve attempted to handle this through them and other channels but the company has made absolutely no attempt to try to resolve this issue at all.