Kia Of Clermont

Reviews

• TS

  Tatyana STG

  6 days ago
  1.0
  WARNING ABOUT KIA OF CLERMONT My son came in for a routine 30,000-mile service, expecting basic maintenance like an oil change and tire rotation. Instead, Kia of Clermont charged him $1,421.25. Read that again: almost $1,500 for an oil change! The service advisor was Marshall Rhodes. The invoice was packed with expensive add-ons and highly questionable upsells, like 3-part induction service, shop fees and over $760 in labor alone! This wasn’t repair work, just regular oil change. This was a young customer being taken advantage of with unnecessary or massively inflated service charges. What makes it worse is that he BOUGHT the car from Kia of Clermont. Apparently customer loyalty means nothing once they get you into the service department. Parents: do NOT send your kids here alone unless they fully understand automotive maintenance and pricing. Review every charge before authorizing anything. Compare it to Kia’s actual maintenance schedule. Ask for second opinions. This honestly felt less like customer service and more like financial exploitation of an inexperienced customer. Kia of Clermont has permanently lost our business.
• TT

  T

  May 11, 2026
  1.0
  We purchased a car later in the day so it could not be finished detailing. The saleswoman told us to come back Monday to finish but was running late due to her dentist appt. In retrospect, we should have just gone through the service department via an appt but she insisted we wait on her. I had communicated I had a OB appt that afternoon (yes, I am pregnant), which she replied “it’s ok” She then returned saying service will take 1.5 hrs. An uber to my OB appt was arranged, but on the return trip I ended up waiting one hour for a ride back to the dealership for unclear reasons and despite multiple attempts communicating I was ready. She finally called me back asking if I was ready (for the third time even after me clearly stating I’ve been waiting for an hour) and replied “you are the one with the doctors appt.” Spoke to the manager after getting my own ride back, who also didn’t seem to care and said he’d give us an IOU for extra oil changes and gas, but never did. The finance person also had to correct a few things that we were misinformed about from the sales team. Not huge dealbreakers, but big enough to see it in fine print. Just a word of caution. Overall happy with our new family vehicle, disappointed with the sales experience. Would recommend if intending to buy to go early in the day as everyone kind of dropped the ball towards closing in a hurry to leave. We expected more after buying a new car with them as first time Kia clients, hopefully the service department experience will be better.
• AF

  Andrew Fronczak

  Apr 28, 2026
  1.0
  I’m very dissatisfied with my recent experience at Kia. The main reason I brought my vehicle in was for the shift-to-park issue, and unfortunately it was neither fixed nor properly diagnosed. That was my primary concern, so it’s frustrating to leave with the same unresolved issue. The next concern was the shaking/vibration I was experiencing. I was told it was due to worn tires and that replacing them would resolve the problem. After spending over $800 on new tires, the shaking has improved, but it is still present and remains an issue. That makes me question whether the tires were the only cause. I also mentioned a coolant leak, and my checkout paperwork stated that no leak could be found. However, after driving directly from the dealership to work, the underside of my vehicle was covered in yellow coolant, and within minutes of parking there was coolant all over the parking spot. That clearly shows the leak is still present and significant. Another issue that upset me was the condition of my vehicle at pickup. I was told it would be right out front, but it was not, and I had to walk around to the back of the service department to locate it. In addition, my paperwork stated the car had been washed and vacuumed, but that was not accurate. The vehicle was still covered in pollen and dirt and had not been vacuumed. To make matters worse, there was white grease/lubricant left all over the tires, rims, and fenders from the tire replacement. Overall, my experience from start to finish was far from satisfactory. I brought my car in on Monday morning for my appointment and did not pick it up until Saturday morning, only to leave with the same shift-to-park issue, an ongoing coolant leak, and a shaking issue that still has not been fully resolved, despite spending over $800. At this point, I would appreciate a clear explanation regarding these matters, along with how the dealership plans to make this right. I value transparency and accountability, and I hope we can reach a fair resolution. Thank you.
• TZ

  Tess Zalcberg

  Apr 25, 2026
  1.0
  Part 2 of 2 Owned a car for 10 months, never drove it. I find on my own a Kia customer service escalation number and contact them about the situation. Within 24hrs, City Kia calls me to inform me that they've been able to successfully order the part. So basically they just refused to do anything, and had the power the whole time. Why do this...? We're rolling up on a month now, still no part, and no car. We're told that this is the only part on order in the whole country. Around the 3-4 week mark without the car, we contact a lemon law attorney. Attorneys contact Kia, BBB, etc, there's a whole process about trying to get them to resolve in good faith prior to litigation. This was all ignored. We filed with the state of Florida, and got an approved case for arbitration in December (6 months without the car at this point). Within a week of the approved case, we were contacted by Kia for a buyout. Funny how that works, everyone, and I mean EVERYONE, will ignore you until you force their hand. They had our information, but they ignored us until we had an approved case. Just do the right thing? No. Back and forth with the attorneys, they approve the buyback. Once the buyback is approved (early-mid March, 8-9 months without the car), City Kia calls to tell us our EV9 has been repaired and ready to take home!!! You can't make this up. Its just too coincidental. I'm sure what happened is the local dealership was contacted towards the end of the process and told to fix it, and guess what, someone magically found a part, and fixed the car. We were then forced to take it home, they would not hold it until the vehicle release. One more item of note, we eventually ended up in a Kia loaner, but since we had it so long, Kia wanted it back every few weeks to give us a new one (the miles). No big deal there, I understood this. This process though did not stop them from making that worse too. Several times between different loaners, they demanded it back the same day. We're now a one car household, and our current responsibilities don't allow for us to just jump like that. We asked for a couple days of grace, and were basically threatened with theft and the police if we didn't immediately return to perform a swap. Imagine the hubris taking this tone, with everything they've put us through at this point... We took it home and had it for about a week before we got our vehicle surrender date. The car is now gone, the lease is fully paid off, even a letter in the mail (today), from Kia informing us the payoff was complete. ================== Before you think this is a one off case, just do some research on Kia EV lemons, it will astound you. Yes, we should have done this too. Insult to injury, I got a call about 6 months in believe it or not from Adrian at Clermont (who knew exactly what happened to us), asking us how much we enjoyed our car...? No dude, its a lemon, and you and your boss, your entire team, refused to help us. This was a horrible experience, start to finish. Reading this, you may blame us as we chose to take the deal during the bait and switch, that would be fair. We're adults and made that choice. Although we did not chose what happened next. There were so many opportunities for them to fix this for us, from John Smith at Clermont giving us a new car, to City Kia not forcing us to contact escalations to get a part ordered, then sitting on our car for literally 6 months before we had an approved arbitration case. No one, absolutely no one at Kia wanted to do the right thing, so many people could have, but everyone refused. Some may also read this and say 'dude you bought a Kia, you get a Kia experience'. They may be right too, it didn't matter we got a $75k Kia, it was still a Kia. Everyone in the organization proved that right.
• FT

  french toast

  Apr 25, 2026
  1.0
  Part 1 of 2 Owned a car for 10 months, never drove it. I'll be posting this on both Kia of Clermont, and City Kia of Greater Orlando as both are involved. I figured I'd wait until the case was fully settled so as not to jinx anything, today, 04/25/2026 was that day, the end of a 10 month nightmare with Kia. This started back in June of 2025 when my family made the decision to trade in our 2022 Kia EV6 for a new 2026 Kia EV9. We had wanted this vehicle for quite some time, and after some calls with Kia of Clermont, we we're informed by their EV Specialist, that after running the numbers, we would be actually saving money on our monthly payment by making the trade. We filled out all the information online, so that when we arrived, it would be a "sign and drive" type of situation. When we arrived was the beginning of this nightmare. The inspection of our EV6 and the initial paperwork went fast. While we were waiting for the finalization and to head to the sales manager office for paperwork, I updated our insurance and added the new EV9. From here we sat for about an hour. Adrian finally came back and informed us that when he ran the numbers initially, he miscalculated, and our payment on the EV9 had jumped almost $350/month from what was originally quoted - bait and switch... This should have been our indication to walk away, but we were already there, everything was set, we really wanted the car, so we went in to speak with the sales manager John about the situation. He informed us what Adrian had, and that there wasn't much anyone could do. We told him we felt like this was a clear bait and switch to get us into the dealership, but again, nothing can be done. Again, against what should have been our better judgement, we took the deal... ================= We are now driving home (about 45 min from the dealership), in our brand new (0 miles) 2026 Kia EV9 GT-Line ($75K car) and the airbag light turns on... The next morning, we took it to City Kia of Greater Orlando (as they were closer than Clermont). We had possession of the car for less than 12 hours at this point. I then sat in the customer area for the entire day, from around 8am, till they closed. As eager as I was to get updates as I was sitting ALL day, I left them alone and only checked in 2x. At the end of the day they finally came for me to inform me that they found the issue. A faulty 'part' that needed to be ordered. Since it was an airbag light, they couldn't let me leave with the vehicle. There were no loaners available, and I was directed to Hertz rent-a-car, who they themselves were upset they had to stay 'late' and get me a car to go home. Little did I know that this would be the last time I would see this car for almost 9 months... A couple of days go by and I'm starting to get nervous. I'm in touch City Kia, and John at Clermont trying to figure out what's going on with my car. City Kia informed me that they made an attempt to order the part, but the system rejected the order, because the system didn't think that the part that was required was associated with our car. So basically we're stuck. There was no escalation, no one was going to do anything. I have no car. At this point I pleaded with John at Clermont to just unwind the deal and give me a different car (which they had several at this point). He refused and said that could not be done. I can only assume this is because they had the sale, and wanted to wipe their hands. A week or two go by, I'm continuing to follow up with City Kia on the part, and I'm getting the same answer. No part can be ordered, it is what it is, my car is stuck, and no no one can do anything. They've basically stolen my car at this point, they have my car, and they're basically refusing to fix it, or give it back. I can't make this up... === See part 2