Kia Of Clermont

Reviews

• RR

  reed raney

  5 days ago
  1.0
  Found a Telluride online that we wanted. Certified pre-owned, in our price range. We talked with Ziggy on the phone and others for a few weeks until we decided to get 1 way flights from Dallas to drive it back. After arriving the car was dirty with black stains on the inside. The engine had a piece of styrofoam floating around. Had a huge crack in the windshield none of which we could see on photos and wasn’t mentioned in our communications. We talked to the dealership and they said they don’t know how it was certified pre-owned on their website and would at least clean it for us as we go to lunch. We got back from lunch and the car hadn’t moved and wasn’t detailed. They said we had to buy it for them to detail it which made their earlier statement a lie. We ended up backing out completely. After all but yelling at them they offered to pay $500 for our rental car back to Dallas. This money never came. I know this is most likely a rare circumstance in their customer service but we had my wife and her parents go with us so this ended up costing $1,200 for the flights and rental back for nothing. Then we were ignored trying to collect the money. Be aware of their “certified” cars. In our experience that isn’t always true.
• G

  Álvaro González

  5 days ago
  1.0
  Terrible experience. I was there with sister and her baby. We went there with the bank of america approval letter (they shouldn't be part of the dealership partnership) and didn't wanted to take without them running my credit wich is insane. They were paying games and don't tricks to make me believe I couldn't get the car (no way they could beat the apr I had with boa). Anyway. That was 3 days ago. Last night we went to Hgreg at 5:30pm. At 8:00pm I was back at home with the vehicle ready to watch the world cup match. I work in sales... Very very bad sales strategies. They literally think everybody is stupid. Zero respect for costumer and other people time. Now of course they are calling me every hour to "help me with the car". Bro u had they money and the means to buy it. I did not need your "help" just give me the product you have parked there for the last 63 days 🫥👀🤡 felt bad for the sales rep. A nice lady that could had an easy deal but sabotaged by the guys on top of her (allegedly sales managers). I mean you are basically selling food. Don't need to be deceiving... We live in Florida... Everybody needs / want a car. Is not like you are selling houses or a top tier service (or even cars because come on, it's kia)
• LG

  Lucia Gonzalez

  6 days ago
  1.0
  Avoid this dealership if you value your time. I went there ready to buy a used Kia. I had already chosen the vehicle, test drove it, and arrived with financing pre-approved through my bank. The only thing the salesperson had to do was submit the information so my bank could send the funds. Before I even got there, I made it clear that I didn’t want to waste time. I was there with my 6-month-old baby, and they repeatedly assured me that using my bank’s financing would not be a problem. Instead, they kept me there for hours. After my bank sent the loan approval, they suddenly refused to complete the sale because they wanted me to finance through their preferred lender instead. I was told it couldn’t be done with my bank, so I left feeling frustrated after wasting most of my day. The most disappointing part was that the very next day they left me a voicemail saying that, after all, it was possible to use my bank. That tells me the issue was never that it couldn’t be done—it was that they chose not to do it because they would make less money. It felt like they were more interested in maximizing their profit than honoring the deal or respecting a customer’s time. They were willing to lose a guaranteed sale simply because I wasn’t financing through their lender. Then, when they apparently realized they had lost the sale, they called me back. This experience showed a lack of honesty, transparency, and respect for customers. If a dealership tells you something cannot be done, only to admit the next day that it actually can, it raises serious concerns about how they treat buyers. I will be taking my business elsewhere and would not recommend this dealership.
• PG

  Patricia Gritsch

  Jun 30, 2026
  2.0
  We have been using Kia of Claremont for many years. Unfortunately, this experience was by far the worst we have ever had.. Communication was simply terrible. Arrived in the morning and the person that was supposed to check as in was out buying donuts! The other person Said that we had to wait for him, even though he was checking in other people without even asking who was his consultant. We have just received news at the end of the day because we called in, even though we have dropped off the car at eight in the morning. When we called, we have to wait, no joking, more than 25 minutes to someone to actually talk to us, I had to call in from another phone to tell them to actually pick up the phone! We have heard that the next day early in the morning we would get news regarding the status of the car, which did not happen, I had to call him again, and wait again another 20 something To be able to speak with someone. Honestly, the service team Was always very good, but this time The experience was just awful. It is a pity because we have stopped buying cars there because the process is just cumbersome with the whole inviting us in to come in to have a Vip experience other than just sharing the number of a car and we go and pay and drive out, apparently that is also trickling down to the service team.
• PN

  Patrick Norman

  Jun 17, 2026
  1.0
  Coming back to add: After speaking with whoever responded to this review and called me, I agreed to bring my car back in. As you can see from the original review, as well as what I said to her on the phone, the repair they recommended was done at a different mechanic. The assistant manager Ed informed me that despite being told today’s diagnostic would be complimentary that was incorrect and I had to pay another $400. He then told me the diagnostic will not count towards work that needs to be done, that $400 was the labor for the mechanic looking under my hood and doing no work. They claim the other shop did poor work, and then he talked to me like I’m an absolute idiot. Maybe I am for coming back to this establishment. Honestly do yourself a favor and just stay away. To be completely honest, I’m not sure why they’re repeatedly asking me to review their business when they did nothing to help me. But since they sent a third reminder, here goes. I brought my car in to the Kia Service Center a few days ago for a check engine light that was on, and for my AC not blowing cold air on the drivers side only. I dropped my car off in the morning, and got a call that they had inspected my car. The check engine light was because I needed a high pressure fuel pump replacement, and the AC allegedly has a leak from the evaporator. I am told they found the leak when they put a dye in the AC system. They assured me they checked it. They quoted me around $4,000 to fix this, since both are of course just out of warranty. I declined the repair for now as I need to make sure that’s the best price/figure out timing on the repair. I asked if the car was safe to drive with the bad fuel pump and was told I have some time left on it. I got a quote from the mechanic I go to for the fuel pump replacement, which was much lower than Kia quoted me. I have the replacement done. This does not fix the check engine light because that was never the problem. I have wasted both time and money at this point. I want to bring my car back and have them tell me what’s actually wrong. I call at 15:30, told no service techs are available but one will call back shortly. Wait an hour, try again, and am given attitude over the phone. Nobody calls back, the service center closes at 19:00. Now I start going through the paperwork they gave me. The fuel pump has all the information that I was quoted over the phone. The AC does not, it leaves off all the information about testing with a dye and finding the leak. It’s beginning to feel like this is a very expensive guess. I go back to the text I received from them while my car was in the shop, saying “Please watch the video of YOUR vehicle on this webpage.” Click the link, and have a three second video of a blank screen. I’m now left questioning if they did any work at all on my car, or just ran an error code, guessed, and called it a day. Adding insult to injury, they do not answer calls or return calls from the service center, you just get their overflow answer service. Anyways, do yourself a favor and find another service center. At least other garages return calls because they want your service, and you don’t feel like you’re bothering them.