Penske Truck Rental

Reviews

• SD

  Steven “Stevie D” Doletzky

  Feb 13, 2018
  5.0
  Good guy to work with
• AP

  Anthony Panico

  Oct 14, 2017
  1.0
  I reserved a 12 foot truck five days ago. I get there at 950 am for a 10oclock pickup. I get a phone call as I'm pulling in and they tell me the truck isn't there. It won't be ready until 11. I leave and wait until then. I get another call saying 1130. I wait until noon where they tell me to just take a local truck. I get a different truck then what I needed at this point. I tell the employee this is not what I needed or reserved. He tells me that they can't promise what kind of truck I get. I have the reservation for a 12 foot truck for pickup at 10. How can you not handle this?? I got a confirmation for what I booked. This truck I got is too big and its more expensive on fuel. How can you give me courtesy call at the time of my pickup and say my truck isn't there? I have friends and family taking the day off to help me move and they are sitting waiting and wasting their time just like I am. Worst customer service ever!! Thanks for over promising your customers. I guess I can return it whenever I want. I can say sorry a few times like penske did and everything will be ok. Get a clue and learn how to meet your customers needs. What a joke this place is.
• SH

  Stephanie H

  Jul 7, 2014
  2.0
  I rented a truck to drive my belongings 4 miles up the road to a storage unit for four days until I am able to move into my new place. The woman at the front desk told me that my deposit would be back on my debit card immediately upon the return of the truck. I made sure to ask twice and try to verify with her that IMMEDIATELY the money would be back in my account, because I was depending on that money for a hotel room for my 3 month old, 5 year old, and myself for the next four days until my official move in date and date of my next pay check. Apparently, she lied, and it actually takes 7-10 business days for the money to be put back. When I called the place back, the guy there said “we don’t have any control over when the deposit gets returned, that’s too bad”. If I had been told the facts, I would have just used my own truck and taken more trips rather than rent a truck and be homeless and broke with my children for four days. Thanks a lot.

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