Enterprise Rent-A-Car

Reviews

• MM

  Margo martin

  Jun 29, 2026
  5.0
  Been using Enterprise for over 20 years. Always for personal travel. Never been surprised always satisfied. This trip was 2066 miles. My brother had'nt got out for the last several years due to medical conditions. I wanted to make sure we had a smooth trip. We saw friends and family. Thank you for providing this Rogue. It handled well on unfamiliar roads. Gas milage was unmached!
• LG

  Lara Gallaher

  Jun 6, 2026
  1.0
  Wish I could rate yall zero !! I was in icu after an accident. My insurance covered my rental and they still deducted money from my account without my authorization. I'll never rent with yall again!!
• KK

  Katie

  Jun 2, 2026
  1.0
  Getting this location to answer the call the phone takes an act of god. 2 hours AFTER they were scheduled to pick me up they said I was outside of the range of pick up and would have to uber to them.
• SI

  Steven Ippolito

  May 19, 2026
  5.0
  Brought a car in that we drove from Miami. Davion helped me with the return .He did a great job and did all the paperwork . Thanks again
• RM

  Renee McBride

  May 17, 2026
  1.0
  I had an extremely disappointing experience with Enterprise Rent-A-Car and would not recommend this location. I reserved a premium 8-passenger vehicle through the Enterprise website for pickup on 5/6. On the day of pickup, I called to confirm my reservation and was informed that no matching vehicle was available. I was told to contact other locations or try the airport instead. After spending a significant amount of time calling multiple locations, I later received a call stating that a vehicle had become available. I explained that I was at work and would arrive around 6:00 PM, which was confirmed verbally and through text message. However, when I arrived shortly before 6:00 PM, I was abruptly told the location was closed and incorrectly informed that I had been instructed to arrive by 5:30 PM. I was then told to return the next morning. Because of this poor communication and lack of professionalism, my family and I experienced major travel delays and missed an important graduation event. Unfortunately, the problems continued after receiving the vehicle. While driving through Gainesville, the air conditioning failed, the engine began overheating while idling, and the vehicle rode very rough. When I contacted Enterprise for help, I was simply told to drive to another location despite the unsafe condition of the vehicle. I ended up visiting three different Enterprise locations before finally receiving a smaller SUV replacement at the Gainesville Airport location because no premium vehicle was available. The replacement vehicle was not suitable for my passengers or travel needs, but I had no other option. To make matters worse, I was later incorrectly charged a $61 fuel fee despite refueling the vehicle before returning it. I also contacted Enterprise Corporate regarding these issues and never received a callback, follow-up, or apology. As a formerly loyal customer, I am extremely disappointed by the lack of professionalism, accountability, and customer care throughout this entire experience.