Firkins Chrysler Jeep Dodge Ram

Reviews

• PP

  Popi

  2 days ago
  4.0
  Vehicle towed due to a coolant leak, process of getting car to the dealership and checking in with all my info was great. The service and staff is wonderful, everyone I interacted with. The reason for the missing star is simply them overcharging for services without any form of negotiation. Heater hose blew and the hose is about 6 inches long, behind engine near firewall and they wanted to charge $1500 total for the $200 part and $199 coolant flush/fill. About 6 hours of labor, laughable. Got charged the diagnostic fee ($220 , sure whatever) towed home, bought the part and fixed within 2 hours which included replacement hose and coolant flush/fill. Sure the area was hard to get to but they could’ve done it way under 6 hours and charged accordingly. That’s how dealerships should work but they charge a flat rate based on repair estimate time which is the dumbest thing ever. My advice is if it’s not under warranty, take it to an independent shop (would’ve charged half or maybe even way less) or do it on your own, if applicable. I saved over 1k and more, likely got it done quicker than they would’ve. Insane dealerships can get away with ripping people off but it’s the world we live in and if you aren’t mechanical inclined, I’m sorry you have to bite the bullet.
• TF

  Tabatha Fedrick

  3 days ago
  5.0
  Looking for a new vehicle can be stressful at times. Allowing yourself to trust someone to help you get into a vehicle that you like is hard. It’s there job to say oh I can get you into something but to actually do it that’s what Jeremy Jones did. I highly recommend going to see him if you’re looking for or even interested in trading and getting something new
• JG

  Juddixo Garcia

  Sep 29, 2026
  3.0
  Scott was my sells person and he was great in understanding what I was looking for, but as soon as I was transferred to finance department everything changed. I was attended by Giovanny and once I let him know I was not interested in GAP and extended warranty he changed the bank loan option and increased my interest by 6%, he gave me the option to take GAP and extended warranty’s or to take 6% more in interest . I opted out for the interest increase because I can decrease my interest at any moment.
• TE

  Taylor Escobar

  Sep 20, 2026
  1.0
  One star only because zero is not an option. I purchased a Certified Pre-Owned 2025 Nissan Kicks SV from Firkins on July 17, 2026. I was a returning customer, and my parents have purchased multiple vehicles there. At the dealership, the interior smelled heavily of lemon and cleaning chemicals, and the paperwork indicated no smoking history. Once the fragrance faded, a strong cigarette odor became obvious and eventually came through the A/C. Everything that followed happened within approximately 30 days. I returned to Firkins three times. The first appointment was an ozone treatment. The next two supposedly included ozone treatments and professional details, for a total of three ozone treatments and two details. During the first appointment, I was told to walk around the property and wait about two hours rather than being given a rental. Firkins replaced the cabin filter and left about five air fresheners inside. The fragrance was overwhelming, and the cigarette smell returned within five days. I repeatedly contacted Logan and Jef about the odor and a missing cargo cover. Calls from my regular number went unanswered while a private call was answered, making me feel screened. Logan said all he wanted to do was sell cars, and Logan and Jef called the situation “just car business stuff.” I escalated it to John Gross. To his credit, John initially listened and apologized. He resolved the cargo cover, arranged a Nissan fan-motor repair, coordinated more treatments and extended a rental while I traveled. Firkins provided rentals for the second and third appointments. I appreciate those efforts, but they did not resolve the main problem. I was told one treatment cost more than $600 and used three systems. Jef said the vehicle had been scrubbed and the odor should not return unless the interior reached approximately 200 degrees, an unreasonable explanation for a vehicle in Florida. After one treatment, the smell was immediately worse. The vehicle was returned dirty, with tags and plastic inside. Although they knew when I was arriving, it was left in the back. After two supposed professional details, I wiped the seats with water and a white cloth. It came back black with residue. I have not had the vehicle cleaned elsewhere, so its condition reflects only what Firkins allegedly did. The A/C smell has stopped, but the cigarette odor remains. Gino Finelli said he could not smell it despite being sensitive to smoke, yet other people notice it immediately. After the third and final appointment, I found a large tear on the back of the driver’s seat. I have timestamped photographs from before and after every appointment. I requested the listing, intake and detailing photos. Gino said he and Jason inspected the vehicle and found no evidence Firkins caused the damage, but Firkins provided nothing that resolved the discrepancy. The seat remains damaged. Firkins offered to buy the Kicks back for only the vehicle price, excluding taxes and fees. That would have left me owing more than $2,000 on a vehicle I no longer owned. John repeatedly pushed a trade-in, which would move that loss into another purchase. Neither proposal made me whole, so I kept the vehicle. Emails eventually stopped receiving responses. Within my first 30 days, I dealt with three unsuccessful odor treatments, two questionable details, smoke through the A/C, a missing cargo cover, a fan-motor repair, seat damage and a buyback proposal that would cost me thousands. I acknowledge the rentals, repair attempts and the issues John initially helped resolve. However, effort is not resolution. The cigarette odor remains, the seat is still torn and I now have to pay for professional smoke remediation myself. This has been the worst customer-service experience I have had with a business my family supported for years. I cannot recommend Firkins.
• PE

  Patrick Eagan

  Sep 17, 2026
  5.0
  WOW! What a Great Car-Buying Experience! I recently purchased a Certified Pre-Owned Jeep Renegade, and I couldn’t be happier with the entire experience! My Sales Associate, Patrick, went above and beyond to make sure I found the right vehicle for my needs. He took the time to listen to what I was looking for, answered all of my questions, and made sure I was completely comfortable with my decision. There was never any pressure or feeling of being rushed. What really impressed me was that Patrick took me on two different test drives—one around town and another out on the highway. He wanted to make sure the Renegade was comfortable for me and that I had the opportunity to experience how it handled in different driving conditions before making my decision. That extra attention made a huge difference! I also have to give a big shout-out to Jason and Anthony in Finance. These guys definitely have “the right stuff!” Their knowledge, professionalism, and ability to explain the financing and paperwork in a clear, understandable way made the entire process smooth and comfortable. They made what can sometimes be the stressful part of buying a vehicle feel easy. From Patrick helping me find the right Jeep to Jason and Anthony making the finance process seamless, I felt like my needs were being taken care of every step of the way. WOW! This is how buying a vehicle should be! I will surely recommend Patrick, Jason, and Anthony to my friends and family. Five stars all the way! ⭐⭐⭐⭐⭐

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