Safelite

Reviews

• AJ

  Angela Dean Johnson

  2 days ago
  5.0
  The service was quick and notified of start & finish.
• SS

  Sue Stolpa

  3 days ago
  1.0
  STAY AWAY*** If I could give them a zero, I would. I filed a claim on 9/18 with my insurance. I contacted them and scheduled service. On the service day per my ring camera, the technician pulled up at 12:21 and was gone by 12:23. He stated there were these reasons he could not replace the windshield. I called them back to reschedule service and asked they not send the same tech. Fast forward on the day of service my time slot was 7:30-12:30. I received a call at aprx. 11:55 am on the day of the appointment, they are not coming. I have taken 2 days off work rearranging my schedule. No explanation for this type of incompetence, I have notified everyone corporate and filed a complaint. I asked for them to reimburse my time, they will not be doing that either. I will be sending them a bill for flat rate hours. I asked if I needed to get an atty. Then they hung up on me, terrible, horrific customer service. Thank goodness there are other reputable companies that fixed it today.
• VG

  Vijay Gopani

  Oct 5, 2026
  1.0
  This place is horrible and this company is horrible My wife had something hit and crack the windshield driving home one night. We called our insurance and they scheduled with safelite to come home and repair it. The first tech that shows up( note we live in a guard gated community) the tech shows up without a drivers license. He calls my wife and tells her to call the guard and let him in and has the audacity to ask my wife to bring the car out. Absolutely not. Now we have to call and reschedule. They show up three days later and replace the glass and the tech says we will have to take it to the shop to recalibrate to get sensors to work. What!! He also mentioned that safelites technology is not up to date and needs upgrading and said they would take care of us quick at the shop( NOTE all this was recorded on my garage camera and i have no problem posting the footage. exactly why i kept talking to him in front of my garage. So why were we not told this before? My wife was hung up on by management and there lead tech says the car is not safe to drive( mind you hes not present) there tech who shows up says its fine to drive and there manager in the office is arguing with my wife. It doesnt end here. They do not give us an appointment for two weeks( so much for quick service) and then they say after they put the glass in they cant recalibrate it. And we would have to call the insurance to approve original glass that Cadillac had on it. So we would have to come back again. And this is where we stand. Not only this the email which I have screenshot of says we have to arrange for the tech if it rains. WHAT!! The tech works for Safelite not me. He's not on my insurance!! You take care of your own employees. Don't put that on the customer. Safelite repair safelite replace. The only thing that needs repair is there communication and organization. And the replace should be everyone that works here. Fire them all. Very disappointed with this company and should have just taken it to the dealer and dealt with my insurance. As someone who does write reviews and has over 920,000 views on my reviews I DO NOT RECOMMEND THEM. I will not be using safelite ever again after this and if I could give it negative 100 stars it would be that but google is nice.
• MB

  Mike Bregg

  Sep 27, 2026
  5.0
  Safelite provided an OEM windshield and installed it in our driveway. The technician was professional and courteous. He addressed each of our concerns before leaving.
• PF

  Patrick Leeroy Farrington

  Sep 7, 2026
  1.0
  They broke my rearview mirror trying to remove it, because they don't know how it was to be dismantled. The young man called me to say trim around mirror has super glue, but that trim directly on mirror DOESNT NEED REMOVED TO twist off the rearview mirror. When twisted to remove, that trim comes off with it, because it houses a sensor behind it. They left it dangling by the wire, with the sensor exposed and not hooked up because he didn't give me back the trim, because I'm assuming it broke into pieces because it's not meant to be removed with mirror on the windshield! But they don't know this since they don't use official work instructions from Audi. They also put 2 holes in my real leather dash on my Audi A8 because they do Not cover the dash when working on other people's vehicles. I use covers when I do my mechanic work always! No respect, .y dash and buttons and console covered in debris from them working. Windshield all smeared and nasty still with sweaty arms. Unacceptable employee working on this. All photos included. Before windshield replaced I have a photo showing the outside of mirror where the mirror attaches, as you see from photos it's all dark just below the triangle camera tint cut out. Those pictures are dated at bottom right from my cell phone a month or more ago, see before and after in all photos. Still have the files with dates in the original details. Other pictures show after they replaced Windshield, as you see the area that's dark below the untinted triangle area is not dark, because they pulled straight out to try remove camera, thereby removing the adhesive in a damaging way. When doing this they stripped the plastic prongs that the mirror locks onto, basically flattening them out. Now the mirror will not lock, and the prongs that are metal are bent out. A new mirror alone won't fix this, because the mount is attached by adhesive back onto the new windshield, and they stripped that. I would now need a new mirror, and the mount that attaches to the windshield to make this back to normal. Windshield replaced at Apopka location, trim on mirror stated had super glue, I said it's fine if it cracks removing it, and I can repair if needed. Previously I was able to remove mirror when servicing my camera module to be recalled/repaired without damaging trim, but the tech at Safelite could not. When I got my Audi A8 back, the inside dash and console was very dirty with debris, inside buttons and all over, a mess!! He also stated he could not get the rearview mirror to stay on, and I know you have to remove by turning counterclockwise a quarter turn and pull lightly when unlocked, because I am an Audi technician mechanic with Audi official ODIS scanning software and repair diagnostic laptop. When I got the car back he said it won't stay up, I just assumed he didn't turn it to lock it, but when I tried to, he already bent the prongs by pulling it off forcibly, and stripped the plastic prongs on the mount attached to the windshield that locks the metal prongs on mirror, because now it won't even lock in and stay up. I now have no rearview mirror at all. I will be reporting this to my insurance and will NEVER USE SAFELITE AGAIN. Doesnt Safelite have Audi factory instructions on removing what's needed to get the windshield off? Or do you make the techs all just guess? Broken parts on my vehicle and a dirty mess after working. This is pathetic and I UNEXCEPTABLE!!! E-. I won't settle for anything except this being fixed, no matter my cost up front. I know this is the employees fault who thinks it's acceptable to work this way, not the owners, and I respect that. Owner may not even know his employee working this poorly. That is why I am willing to remove and edit this positively if he is willing to make this right. My insurance team will be in touch, since I will utilize them first. I have 6 cars insured and never had any issues with my insurance in decades, so I know they will have my back all the way.

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