Enterprise Rent-A-Car

Reviews

• KW

  Kim Wolffbrandt Williams

  Aug 19, 2026
  5.0
  Excellent customer service!
• LL

  Linda Burgos (LMVB)

  Aug 13, 2026
  5.0
  Great customer service. Very good experience.
• DS

  Diamond Smith

  Aug 4, 2026
  1.0
  Don't rent here. Pass. They miss marks, missing hub caps,stains, etc. from previous people and blame you. Their insurance company is trying to charge me for something I didn't do. Rent below standard cars and claim there are no more. Tried to exchange. Called, other staff say there are other cars. I go back, now there's none. The car just drives like that. What? Turn it in. You give me a free day because the car was crap. Everything was ok then. Just crappy service with no concern about the customer. Rented 1 time. Never again.
• DW

  Doreen Wilcox

  Jul 28, 2026
  5.0
  After experiencing an I-4 accident, through no fault of mine, and a totaled Camry, I was reserved a rental car through my insurance agency. Upon arrival, Ernie, checked me in and was extremely friendly and accomodating. He was very knowledgeable and answered all my questions regarding the payment for the rental. When I called earlier in the day, Ashely was kind, patient and very helpful explaining what to expect upon check in. Terry took me to the rental and was very helpful in answering all my questions regarding the 2026 Camry. After the insurance rental was exhausted, I needed to extend the rental a few more days, as the car I purchased was not ready for pick up. Upon return Sophia was so friendly, and kind and helped me transfer all that was needed. After the loss of my car, which I named Elvis, I wanted to be sure the insurance was what I needed to cover me in case of any unfortuante circumstance, which Sophia gently took the time to explain. She was also interested in helping to name my new car. I appreciated her kind and gentle spirit. Moving forward, the car was finally returned, and I need to say, each time I was in the office, not only was the office very busy with many customers, but this team was EXCEPTIONAL in processing everyone's needs, concerns, and requests in a professional, efficient, and courteous manner. I am a former Hamption Inn and Holidday Inn manager, and fully understand the multi tasking of the "front desk" and "non stop phone answering" and walk in customers needs, and I must say, this team in Apopka is 2nd to none. They truly are one of the best teams that I have seen in the rental, hospitallity, and customer service industry in a very long time. I will highly recommend any future rentals, go to Enterprise Apopka! Their athentic service, kind spirit and welcoming smile is very warm and calming. Not only does this team display a true testament to the company's culture, but it shows the true heart of Apopka!
• BB

  Bobwire22

  Jul 22, 2026
  5.0
  Ashley is fantastic!!! I highly recommend when you call Enterprise rental in Apopka ask for Ashley!!! Finally someone that truly wants to help and go above her job. She's awesome!!!

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