Valvoline Instant Oil Change

Reviews

• FW

  Frank White

  1 day ago
  1.0
  I had a very disappointing experience at Valvoline. Their internet was down, and my daughter waited an hour and a half. The employees made their technical issue my problem and showed no empathy for the inconvenience. The only solution offered was to write down my credit card information and trust that it would be stored safely and shredded after the payment was processed. When I called corporate customer service, they would only provide the area manager’s first name, stating that they do not give out employees’ last names for privacy reasons. Meanwhile, I was expected to feel comfortable leaving my full credit card information written on a piece of paper. Whose personal information was more vulnerable in this situation? The area manager told me he was heading to the location, would personally process my card, and then destroy the written information. However, someone else called me back instead. The poor communication, lack of empathy, and unsafe backup payment process made an already frustrating situation even worse. I hope Valvoline views this as a teachable moment and an opportunity to improve its procedures for handling outages. Customers should not be expected to sacrifice the security of their personal financial information because the company does not have a safe and reliable backup payment process.
• DA

  Drew Arnold

  5 days ago
  5.0
  I stopped by to get my oil changed today and had a terrific experience thanks to Merv, Terrell, and the rest of the team. They’ll have you in and out quickly and they’re all super friendly guys. Stop by next time you need your oil changed!!
• GH

  Gina Hay

  Aug 20, 2026
  5.0
  John and Derek were professional and answered all my questions and concerns I might have had. They even made sure that my my reminder to change my oil indicator was reset for me! I LOVE going to Valvoline Instant Oil change on Kirkwood Hwy because everyone there knows what they are doing and always has a smile on their face while they are doing their job!
• PN

  Patti Newcomb

  Aug 18, 2026
  1.0
  As usual I was upsold a product. This time it was for the gas tank. When they opened the gas tank door to add it, the door would not close. They fiddled with it, and I think it was Merv gave me a business card with a manager name and number on it. It wasn't actually a manager's business card - it was customer service so that was a bait and switch as well. I called the next day and put in a claim. I was just conferenced in between customer service and the manager Guermo (I spelled it wrong sorry). He talked over me, was rude, condescending, and took no responsibility. I asked him point blank if he was going to fix it and he said they didn't break it. I told him I'm going on social media and he said do what you have to do. There was nothing wrong with the the door before I got there. You push in and it opens, then you push it closed. I actually googled what might be wrong and handed them my phone. I will be letting friends and family know Valvoline on Kirkwood Highway takes no responsibility for their actions. I don't believe the Valvoline policy should be, "sorry for your luck", when they break things on people's vehicles.
• SP

  Sue Peo

  Aug 13, 2026
  4.0
  I was going to give the crew 5 stars. The assistant manager, Aaron, who oversaw the work done on my car, was excellent. He was very articulate, communicated clearly and explained things well. The young lady that did the actual oil change did a great job as well. Unfortunately, there was another person, who was assigned to check my tire pressure and to fill the levels to 37 pounds. It became very apparent, after driving my car for a few miles afterwards (I know it usually takes a little time for the gauges to show any changes), he did not do his job, even though he said he did when Aaron asked him. I told Aaron repeatedly (around 3 times) that the tire on the front passenger side of the car had a slow leak and definitely needed attention. I saw and heard him relay that message to the technician. Sadly, when I drove off the lot, the pressure in that tire was still at the exact same level as when I drove in (29 pounds). Oddly enough, the front driver side had lost a pound (it went from 37 pounds down to 36 pounds). I saw the technician bend down to check that tire. He must have released some air while he was checking it's pressure. I'm very disappointed that the technician working on the tires was not entirely honest about completing his task. Filling the tires shouldn't be that complicated. I don't think I would trust someone to do an oil change or anything more challenging if they had difficulty with such a basic task as filling the tires with the proper amount of air. Also, Aaron explained that he wasn't able to check my battery since the device needed to do that was out of power. I haven't been having any issues with my battery so I didn't make a fuss about it. On the plus side, Aaron gave me a small discount on the price of replacing the cabin filter.

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