Safelite AutoGlass

Reviews

• CM

  CZ Mike

  Aug 25, 2026
  3.0
  Stress crack on inner layer of windshield on my wife's car so had to have it replaced. Scheduling etc. was fine. First time I drove the car, the heads up display didn't look right and I depend on it everytime I drive her car. Played with the settings, got marginally better, but still frustrating under certain driving conditions. Booked a follow-up appointment and was told it is what it is, nothing to be done. Quite disappointed. Of course a good price means a non-OEM replacement windshield...? Next time we will be careful to repace like with like.
• RO

  Rick Onorato

  Aug 24, 2026
  5.0
  Staff was friendly and prompt, finished the job faster than expected. Cleaned up all the broken glass. I couldn't be happier with the finished product. I would recommend them to anyone.
• TT

  T

  Aug 21, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Joseph arrived on time and worked diligently until the job was completely finished. Travelers Auto Insurance has a program for policyholders, and it worked flawlessly from start to finish. Joseph was clearly the highlight of the day. It’s great to have true professionals available when you need them. I highly recommend Safelite and am grateful to have met Joseph, as well as the ladies who scheduled our appointment so smoothly..
• RM

  Rae Ann Matherly

  Aug 16, 2026
  5.0
  My tech Jayden was very professional and kind. The calls to say he was arriving went to my VM without ringing. I was in a mtg so I missed my appt. When I noticed I had 2 VM’s— 2 hrs later I called back. I was given the techs phone #. He was so nice. He told me not to worry about it he would catch me on his way back. He showed up at noon and completed the task very quickly. He did a great job, no issues or concerns. This was completed in my work parking lot. I only pd my $50 deductible which was pd online prior to the service (hold) and transaction completed afterwards. No inconvenience to me whatsoever. This is the 3rd time we have used Safelite over the years and will continue to use them due to the positive experience we have had each time.
• JC

  Jeff Cafferty

  Jul 24, 2026
  2.0
  What a frustrating saga this experience turned out to be. The day before my vacation, a rock hit my windshield and cracked it. I scheduled a mobile windshield replacement at my vacation destination. The morning of my scheduled appointment, I received an email stating that the technician was on the way to perform the replacement and calibration. Moments later, I received a call from the technician, who informed me that although he was scheduled to replace the windshield, he was not qualified to perform the required calibration. As a result, I had to drive home with the cracked windshield still in place. I contacted customer service and rescheduled the appointment at my workplace. That's when I met Joseph, who was absolutely phenomenal. Joseph arrived and immediately identified that the windshield provided was defective—it had a burn mark from the manufacturing process directly in the driver's line of vision. Of course, this was not Joseph's fault, and I declined to have the defective windshield installed. I rescheduled yet again for two days later. At the end of the day, the technician called to inform me that he was running significantly behind schedule and would not arrive until well after the scheduled appointment time. This meant I would not get home until after 9:00 p.m., so I had no choice but to reschedule for a fourth appointment, this time for the following Monday. The technician arrived on time and installed the windshield. However, when I got into my vehicle to drive home, I discovered that the same defective windshield Joseph had previously identified—with the burn mark in the driver's line of vision—had been installed in my vehicle. At that point, it was difficult not to question the process. The situation gave the impression that defective windshields are simply being recycled through appointments until one is eventually installed and the customer either doesn't notice or doesn't complain. Whether that is actually the case or not, that is certainly the perception this experience created. Finally, on my fifth appointment, I was relieved to see Joseph return. He arrived with a properly manufactured windshield, installed it efficiently and professionally, and finally resolved the issue. With the exception of Joseph, this experience was an absolute disaster. Joseph, however, deserves five stars. He is professional, knowledgeable, efficient, and genuinely pleasant to interact with. He is a positive reflection of the company and should be commended for the level of service he provides. If not for Joseph, I would have rated this experience in the negative numbers. Joseph alone earns five stars from me. I would also be remiss not to mention that I was ultimately provided with a set of windshield wipers as compensation for the inconvenience—although this was only after they were initially presented as an upsell during my customer service interaction, and I pointed out that they should be included given the number of issues and repeated appointments I had already endured. Overall, the process was unnecessarily frustrating, involved multiple appointments, wasted significant amounts of my time, and ultimately required five attempts to get the job done correctly. Joseph was the one bright spot in an otherwise extremely disappointing experience.