Safelite

Reviews

• LH

  L H

  1 day ago
  1.0
  I do not recommend using Safelite in Newark Delaware. Here’s why. I use them twice and the same poor service happened to me. My first experience a technician did not show up upon time and said he was delayed due to multiple jobs. I was given a $100 discount as a form of compensation for my inconvenience. I use them again because I thought that was simply a one time thing. However, when I use them again, the same thing happened. The technician contacted me and asked. Could he show up an hour after my appointment asked. I said no, I wanted him to resolve the matter with his manager because this is the second time this occurred. He explained to me he had a breakdown in his car, which is not my issue. He said that’s the reason for the delay, however when he got here, he said he had a flight delay. Also many arrived, he had not disclosed to a supervisor that he was late as I asked. Safe flight customer service tried to call the store three times with no answer. On the fourth time they got an answer and let the manager know there was a problem with my appointment. That manager, whose name Jevon Lewis Lied to me and said he was not aware of a problem. Which was not true. He spoke to me in a very condescending and unprofessional manner, as if I was being a burden to his day by trying to resolve my late appointment by his technician Joseph. Joseph did not offer an apology when he arrived and when I spoke to him candidly about the reason for my dismay, he just looked at me and didn’t offer an apology. That was unprofessional. Don’t waste your time with this branch of Safelite. They are very unprofessional.
• RK

  Ray King

  5 days ago
  5.0
  Made all the arrangements through my insurance company app. It was simple and easy to schedule the appointment with Safelite communication was great and the technician did a great job.
• AH

  Alicia Hanlon

  Oct 5, 2026
  1.0
  Making my appointment with Safelite was easy, and they were able to come out the next day. The technician finished sooner than expected, and I appreciated that. Unfortunately, the problems started as soon as I left for the DMV to have my car inspected. When I turned on the windshield wipers, they tangled with each other and stuck straight out from the car. It was a complete debacle. I later learned that the wiper arms had not been secured properly after the windshield replacement. When I turned them on, one came loose and the blades were damaged. I spent about three hours trying to get help from customer service. I was repeatedly told it was my problem, and I was expected to drive to another location to correct a mistake made during the service. I also explained that bad weather was expected over the weekend, but no one seemed willing to prioritize getting my car safe and usable. After a day and a half, I contacted my insurance company, State Farm, and they helped get someone from Safelite to come out. A technician arrived Saturday, fixed the wiper arms, and showed me what had been wrong. However, the blades were torn and still didn’t work well. He said someone would come back the next morning to replace them. On Monday, Safelite called to say that person was out sick and the earliest they could come was the following Thursday. It’s now Monday, it’s raining where I live, and my wipers still aren’t working effectively. I understand that technicians can make mistakes. What I find unacceptable is how difficult it was to get Safelite to take responsibility and make sure I had a safe vehicle. Most of the customer service representatives I spoke with were rude or unhelpful. The managers I reached were kind, but they didn’t get anything resolved. It wasn’t until State Farm got involved that a technician was sent out. The initial appointment was easy and the technician who came Saturday was helpful, but the service mistake and the response afterward left me very disappointed.
• BS

  Brandon S

  Sep 29, 2026
  2.0
  Had service for glass chip repair 8-17. The repair seems fine but the extras that I paid for are the problem. The tech scratched the heck out of my windshield arm, I know the damage was him because it’s a brand new truck and this was its first blade replace. The send is the tech never put on the windshield product that was part of my package, verified this by watch the camera footage of my driveway. The third item is that I texted safelite support 3 or 4 times and never got any reply.
• DJ

  Delphos E. Price, Jr.

  Sep 18, 2026
  5.0
  The technicians that were at front desk were very thorough and explaining everything they needed to be done what was going to be done and then when I picked up my vehicle explained what was done and the details of everything. They went over anything I need to know about leaks or potential leaks or problems and gave me a direct number to call if there was an issue. I have used this auto glass company years ago and very happy with it so I can only recommend safe flight or based on my two experiences and not having used another shop. They also took the time to recalibrate all of my electronics that were attached to the windshield and they are working fine at this point.