National Car Rental

Reviews

• DK

  Deren Koseoglu

  Feb 11, 2026
  1.0
  No cars available depsite having one booked, no idea when one would be available. Totally ridiculous. Will never rent here again and don't recommend you do either.
• DG

  Darina Gur

  Jul 3, 2025
  1.0
  Absolutely the Worst Car Rental Experience Ever This was hands down the most unprofessional and frustrating experience I’ve ever had with a car rental company. We had a confirmed booking, but when we arrived—no one was at the office. Not a single employee in sight. We tried calling customer service multiple times, and of course, no one picked up. We were left stranded and completely screwed over, with zero support, no vehicle, and no explanation. This is beyond unacceptable. I will never use this company again, and I will make sure to warn everyone I know to stay far away. If you value your time, money, or sanity—avoid this company at all costs.
• BT

  Brittani Terry

  Sep 4, 2023
  1.0
  I usually have a great experience at this location, but based on how I was treated during my recent interaction, I will have to start renting from another company moving forward. As an Executive Elite member, I am guaranteed a vehicle as long as the reservation is made at least 24 hours in advance. The morning I was scheduled to pick up my vehicle, I received a call from the location manager. During that call, he assured me that a vehicle would be held for me after I explained that I needed a car for an important appointment early the next morning. However, when I arrived at the location, another agent, Luke, informed me they were completely sold out and that there was nothing he could do. Despite my status, he offered no solutions and showed no empathy for my situation. After leaving, I contacted customer service twice that day, hoping someone could assist me. I was told both times that the district manager would be in touch that evening, but I never heard from anyone. As a result, I had to spend about $150 on an Uber to make my appointment. I’ve always rented from National and assumed my loyalty would ensure I was taken care of, but this experience has proven otherwise. At this point, I’ve exhausted all my options. Please do not reply with general customer service information or ask me to take additional steps, I’ve already done that. I’m sharing this so it’s understood how disappointing and frustrating this experience has been.
• KD

  Kumar Devashish

  Jul 11, 2023
  4.0
  Overall okay but can be better. I had to wait for 50 minutes so that they could figure out why there was a difference between the rate which was sent to me in email vs the rate shown in the system.
• NA

  niccie Agbasi

  Jun 10, 2016
  1.0
  I was given a filthy vehicle after I made reservations weeks ahead of time I waited for the car while everyone else was coming and going with their rentals the service that I received was extremely poor. Had to put at least one star in order to post this review otherwise I wouldn't have.