Enterprise Rent-A-Car

Reviews

• SR

  Sherri Rose

  Sep 4, 2026
  1.0
  This place is a mess and I don’t mean a mess like dirty mess. They’re just rude and they don’t tell the truth. My mom has rented a car there for a month now it was a Kia and it kept switching and brake mode like the brake was on, and she brought it down today to switch it in another car And this place has plenty of cars. There is absolutely no reason why they couldn’t switch her into a different car she’s 83 years old and people just take advantage of older people. I’m actually giving her the money for the rental and I am pissed. I think I’m gonna call the corporate office.
• RM

  Robin Moore-Young

  Aug 11, 2026
  1.0
  I must say the rental car was great however I wanted to pay using my wallet on my phone and was informed I had to use a physical card. Next thing I know is Im getting charged for crap that I didn't order. I had to cancel my card. The employee didn't give info that all customers need: the amount that will be held temporarily until the car is returned. Also I was not asked if I wanted to add insurance. You decide if you want to deal with this type of nonsense.
• JC

  Joel Cosbey

  Jul 18, 2026
  1.0
  Rented a vehicle like we do all the time, and on check out we went around the car. Not under the rocker panels. Afterwards we were told there was damage underneath on the rocker panel which was never even thought to look at by us or enterprise. I asked if they could look at the camera because they said they inspected that on check out which they did not or us because it was underneath. They didn't get back to me or email me or call me yet put a claim in to my insurance. The man/woman was very rude and we wont be renting here anymore. Ashame Rehoboth/Lewes doesn't have any other option.
• TB

  Taylor Breinich

  Jul 18, 2026
  1.0
  To start, enterprise’s jingle is “we’ll pick you up”. On their website and all of their confirmation emails the only directive I received was that a pick up reservation had to be made 24hrs in advance. So I called on a Friday within that appropriate time window and confirmed with a worker the pick up time and location. An hour before I was supposed to be picked up I received a call from this rehobeth branch. I figured it was to confirm someone was on their way, NOPE. It was someone from their location calling to tell me that they did NOT have pick up services on the weekends. Which would have been extremely helpful to know the day before when I tried to book and confirm the pick up!!! So at the last minute I had to pay for an uber to get to the branch location. Being that it was last minute the prices for the uber were extremely inflated. Then at the location I went to give the girl my credit card. While it does say chime on the front, it is not a chime prepaid credit card or savings credit card it is an actual Credit Card with a credit line. I tried to explain that to the lady several times. She said she spoke to her manager and he confirmed that they can’t use a chime card. NOWHERE on their website does it say they can’t use a chime card. ALSO I have used this exact card at other enterprise locations so I find it extremely frustrating that a national company has different policies at specific branches. I asked if I could speak to the manager, to which the lady said she couldn’t call him as he was not in office. SHE JUST GOT OFF THE PHONE WITH HIM. And then refused to call him back so I could explain again that it was an actual credit card whose bank just so happened to be Chime. Again NOWHERE on enterprises website is that mentioned that that would be an issue. So I had to get an unexpected uber at the last minute to go pick up the rental car, and then I couldn’t pay for the rental card with a valid credit card because of a “policy” that is not written down anywhere. Now I am waiting for another uber while I figure out how to rent a car from somewhere else. Frustrated to say the least. Absolutely ridiculous. Do not recommend this branch unless absolutely necessary.
• R3

  RJC 356

  Jul 16, 2026
  5.0
  The Rehoboth Beach office is friendly and helpful. The cars I have rented are impeccably clean and have been 100% reliable. I am a repeat customer and will continue to be.