Enterprise Rent-A-Car

Reviews

• JC

  Joel Cosbey

  Jul 18, 2026
  1.0
  Rented a vehicle like we do all the time, and on check out we went around the car. Not under the rocker panels. Afterwards we were told there was damage underneath on the rocker panel which was never even thought to look at by us or enterprise. I asked if they could look at the camera because they said they inspected that on check out which they did not or us because it was underneath. They didn't get back to me or email me or call me yet put a claim in to my insurance. The man/woman was very rude and we wont be renting here anymore. Ashame Rehoboth/Lewes doesn't have any other option.
• TB

  Taylor Breinich

  Jul 18, 2026
  1.0
  To start, enterprise’s jingle is “we’ll pick you up”. On their website and all of their confirmation emails the only directive I received was that a pick up reservation had to be made 24hrs in advance. So I called on a Friday within that appropriate time window and confirmed with a worker the pick up time and location. An hour before I was supposed to be picked up I received a call from this rehobeth branch. I figured it was to confirm someone was on their way, NOPE. It was someone from their location calling to tell me that they did NOT have pick up services on the weekends. Which would have been extremely helpful to know the day before when I tried to book and confirm the pick up!!! So at the last minute I had to pay for an uber to get to the branch location. Being that it was last minute the prices for the uber were extremely inflated. Then at the location I went to give the girl my credit card. While it does say chime on the front, it is not a chime prepaid credit card or savings credit card it is an actual Credit Card with a credit line. I tried to explain that to the lady several times. She said she spoke to her manager and he confirmed that they can’t use a chime card. NOWHERE on their website does it say they can’t use a chime card. ALSO I have used this exact card at other enterprise locations so I find it extremely frustrating that a national company has different policies at specific branches. I asked if I could speak to the manager, to which the lady said she couldn’t call him as he was not in office. SHE JUST GOT OFF THE PHONE WITH HIM. And then refused to call him back so I could explain again that it was an actual credit card whose bank just so happened to be Chime. Again NOWHERE on enterprises website is that mentioned that that would be an issue. So I had to get an unexpected uber at the last minute to go pick up the rental car, and then I couldn’t pay for the rental card with a valid credit card because of a “policy” that is not written down anywhere. Now I am waiting for another uber while I figure out how to rent a car from somewhere else. Frustrated to say the least. Absolutely ridiculous. Do not recommend this branch unless absolutely necessary.
• R3

  RJC 356

  Jul 16, 2026
  5.0
  The Rehoboth Beach office is friendly and helpful. The cars I have rented are impeccably clean and have been 100% reliable. I am a repeat customer and will continue to be.
• MH

  Matthew Heidenreich

  Jun 12, 2026
  5.0
  As someone who has probably rented cars at more than 20 locations, I highly recommend giving this agency your business. The prices are generally reasonable and the vehicles offered for rent are typically in good mechanical condition and clean. The dimension that distinguishes this place from most rental establishments is the kind and accommodating customer service. The representatives genuinely seem happy to work there and are not dismissive of customers' concerns. They professionally offer the additional services like insurance coverage but are not aggressive like many rental places. In particular, I have had great experiences with Andre and Alex. The location hours are a bit limited, but not significantly different than many locations not on or close to major airports.
• RP

  robert peck

  Jun 6, 2026
  1.0
  Well, if you asked me last week when i rented a car there for a week i would have given it 5 stars. After the experiences i had there yesterday and today i wish i could give it negative stars. I was unaware how you can just change rules on the spot. Oh because you're the manger? why? because I questioned why is it so much harder to rent something this week than last week? I wasted a whole day yesterday trying to rent something from this enterprise in the same way as i rented every other time i've rented from enterprise in the past up until last week. Yesterday was a disaster, I thought i was prepared for everything today but I guess i was wrong. Being a plus member i figured having a history using them would have helped also. Apparently now you have to have the actual paperwork for your insurance to rent a car now. Not what they have saved on your account or what you can pull up on your phone. You'd think they'd tell you that when you reserve the car online. Why would I bring that with me? What if it was an emergency? Well That's what the "manager" said at least. personally i think it was malicious. But i can't prove it. i just know. They also couldn't do rides this week. I got a ride last week though. Maybe it was a different manager. I know the guy last week was so much more efficient and there wasn't a line of people waiting. I won't be back to this one though . I'll go to Milford or Dover. Their space is cleaner, people are nicer and the property doesn't look like an old dirty used car lot. this last part is an update. Someone explained to me that some managers try to "bully" you into using their insurance. Which now actually helps everything make sense. Sense to what happened not sense to customer service. And it's funny that they asked me to contact them about my concerns in a message below but of course they're not open.