I’m very disappointed with my experience. I had a 5:00 PM appointment for an oil change and checked in at 4:55 PM. Despite having an appointment, my vehicle was not taken in until around 6:30 PM, and the service was not completed until approximately 7:20 PM. I ended up spending almost 2.5 hours there for a scheduled oil change.
The billing was even more frustrating. Before making the appointment, I specifically confirmed that the oil change, with the current promotion and tire rotation, would cost around $85. However, when the service was completed, I was told my total was approximately $140.
When I questioned the amount and explained what I had been quoted, I was offered a $30 discount, bringing the bill down to around $104. When I reviewed the invoice, I also noticed separate labor charges. I was confused by this because I expected the quoted oil-change price to include the labor required to perform the oil change.
My concern is not simply about the money—it is about transparency and honoring the price communicated to a customer before the service is performed. If additional labor or other charges were going to be added to the quoted price, that should have been clearly explained and approved beforehand.
Between the 2.5-hour wait for a scheduled appointment and the unexpected difference between the quoted price and the final bill, this was a very frustrating experience. I hope management reviews both the scheduling process and how pricing is communicated to customers.
MM
Maryna Makarchyk
Sep 18, 2026
If I could give this shop negative ten stars, I absolutely would. This was one of the worst customer service experiences I have ever had.
I came to this shop with a flat tire and asked them to repair it. The first employee immediately told me that they could not repair it and that my only option was to replace the tire with a new one.
I then approached another mechanic and asked him to take a look and see if there was any possibility of repairing the tire. He came over, looked at it, shook his head, and basically said, “I don’t know, we probably won’t be able to repair it. We can do a replacement and put on a new tire.”
I told him, “Please, try to repair it.” If the tire truly could not be repaired, I asked them to put on my spare tire and balance it.
I also explained that I was on my way to a scheduled load and that I really needed to get the problem resolved as quickly as possible if they had a mechanic available.
They took my information and told me that they could take my vehicle in about an hour to an hour and a half and try to repair the tire. They asked me to leave my keys.
I explained that I needed to stay in my vehicle because my documents were inside the vehicle, and I needed to be on the phone with my company to deal with the situation and arrange for them to wait for me for my scheduled load. So I told them I would wait in my vehicle.
My vehicle was parked right outside, and they knew exactly where I was. If the mechanic was ready to take the vehicle, they could simply come over and get the keys from me.
After waiting about 40 minutes, I went back inside to give them the keys and see if they were finally ready to work on my vehicle. Instead, another employee told me, “I’m sorry, but we can only replace the tire. We cannot repair it.”
I honestly don’t understand how this is possible. I waited 40 minutes just to be told something they could have told me from the very beginning.
I asked again about my spare tire. Another employee then told me that yes, they could install the spare, but I would have to wait a couple of hours.
So, first I was told they would try to repair the tire and that I needed to wait an hour to an hour and a half. I waited 40 minutes, only to be told that they were not going to repair it at all. Buying a new tire — no problem. Installing my spare tire — apparently I would have to wait several more hours.
It honestly felt like instead of trying to help me, they were simply trying to sell me a new tire. I had good, brand-new tires with only about 30 miles on them. I came to this shop asking for a repair, not asking them to sell me a new tire.
Maybe because I am a woman, they thought they could take advantage of the situation and make money by selling me a new tire. But don’t assume that just because a woman comes into your shop, you can take advantage of her and make money off her.
The worst part is that I came to them because I needed to resolve the problem quickly and continue on to my scheduled load. Instead, I lost a huge amount of time.
And most importantly, because they wasted so much time and failed to tell me from the beginning that they were not going to repair the tire, I lost my load. And along with that load, I lost money.
And here is what makes the situation even more frustrating: just three miles away, I found another tire shop. They looked at my tire and repaired it in about 20 minutes. I was able to leave and continue on my way.
I sincerely regret coming to this shop.
Never, and I mean NEVER, come to this shop if you have another option. Save yourself the time, frustration, and money.
Absolutely terrible service, terrible communication, and terrible treatment of a customer. If I could give them negative ten stars, I would.
