Enterprise Rent-A-Car

Reviews

• KS

  Karen Santangelo

  May 10, 2026
  1.0
  My confirmed reservation for a mustang convertible from this location wasn’t honored here. The desk representatives said it’s a common situation at this location. They offered us another car that was different but we declined. A disappointing experience. The Enterprise brand is poorly represented by these unprofessional practices.
• LS

  Louise Shelton

  Apr 22, 2026
  5.0
  Great customer service, they got me looking at Land Rovers now.
• AK

  Aisha kabba

  Apr 22, 2026
  5.0
  Very helpful to me, if i ever needed a car to rent i will definitely go there again. The customer service was good 👍 👌 🙌
• VJ

  Val J

  Apr 9, 2026
  5.0
  Wonderful experience! No time wasted, staff was efficient, professional and pleasure to work with on pick up and return. The car was a dream as well. KUDOS New Castle Enterprise! Thank you
• AA

  alnia002570

  Apr 7, 2026
  1.0
  The worst. Came there around 8:50 How do they run my card for a rental the $663.00 amount deducted from my account and still not showing on there end. Then going to ask if I had another card to run it again. I’ve waited for an hour and a half because they said there system needs to update. At least 5 people were serviced and I’m still in there. I’ve stated I had an mri appointment that was scheduled at 10:30 weeks prior still no help. They wait until I get a $40 uber to take me @ 10:15 to tell me they can run the $200 to get me in a car today so I can make it to my appointment. Now I gotta pay uber up and back. Very Poor customer service and inconsiderate. I will never go there ever again. Thank you for wasting time and now I have to go get a mri/ ct scan with a damn migraine headache. Hopefully I don’t have to fight to get my money reimbursed.