Enterprise Rent-A-Car

Reviews

• KE

  kelly evans

  6 days ago
  1.0
  I had a vehicle on reserve for July 11th. We had a family trip planned. And we relied on Enterprise . But Enterprise failed me and my family when we arrived to pick up the rental. They said they don't have the vehicle I choose to rent. No one returned the vehicle. So this left my family trip ruined. They said they would called when it comes available, they never called. I had a reservation for a vehicle weeks before, when time to pick up the vehicle they didn't have it. That put us in a bad situation. I would never recommend this place ever. Poor poor service!!!!
• CB

  Chris Bags

  Jul 13, 2026
  5.0
  We needed to rent a car to travel to visit my parents as my mother is transitioning into home hospice care at end of life. The trip dates landed right in line with the 4th of July holiday, which is obviously a very busy time for enterprise. We couldn't get what we needed when we needed it, but Manny and the team at New Castle helped us get options that allowed us to change our travel within our tight time parameters, and he even managed to get us a choice of three full size SUVs that were ready promptly at 9AM on Monday July 6th. I was skeptical that he would be able to get us what we asked for, not because of him or the team, simply because I knew the timing was crazy with the holiday and travel demand. I walked in at 9 and while Manny was off one of his team was waiting for me and took me out back and said, which one do you think would work best? It was a choice between a Wagoneer, a Tahoe, and an Expedition. I chose the expedition and it was awesome. I might have to buy one. It even ended up being less expensive than our original rental dates because they took the holiday out of play. I pretty much use Enterprise exclusively, this is why. Thank you to everyone on the team for helping to make a tough trip easier. I will have to travel related to mom's condition more and even if going solo I may rent anyway to save the wear and tear on my sierra. With people and vehicles like yours there's no reason not to. Thank you again. If you live near New Castle Delaware and need to rent a vehicle, go see the team at Enterprise. They're on 13 North just across from Carman Ford.
• BM

  Billy Malcolm

  Jul 10, 2026
  1.0
  Had a reservation booked with points because I'm a frequent mentor I get here and he says he's not allowed to use my points and he wouldn't give me a car he said because I have a debit card and I live out of state. He stranded Us in Delaware I had to pay for an Uber stay away from this company stay away from this location. I've spoken to the president of my company and we will no longer be using Enterprise or national because this store manager refused to do anything to help and refused to get anybody else on the phone higher up than he is. His name is Manny. Use any other rental car agency in the area not this one. He then tried to blame me saying that I used the website wrong which I didn't I used the website all the time.
• MM

  mtddelaware

  Jul 2, 2026
  5.0
  The office Manager, Evan and his staff Cameron are outstanding to work with as they make the rental process as seamless and efficient as possible. The Enterprise trucks are always in new condition and very reliable. I highly recommend Enterprise for all transportation needs and the New Castle location for exceptional customer experience. Thank you Enterprises Team!
• CE

  Christine Ecret

  Jul 1, 2026
  1.0
  Our experience was extremely disappointing from start to finish. We had a 10:00 a.m. reservation, arrived a little early, and still waited over an hour with two toddlers before receiving our vehicle. During that time, we were offered a smaller car for a $20 discount, but we declined because we needed enough space for two car seats. When we finally received the vehicle, no inspection was performed. We were simply handed the keys and sent on our way. This became a major issue later. Returning the car was also inconvenient. We needed to drop it off at 6:00 a.m., but the location wasn’t open. We filled the gas tank beyond what was required, left the vehicle, and headed to the airport. Two days later, my husband received a call claiming there was a chip in the windshield and that we were responsible. I immediately called back because I know that damage did not occur while we had the vehicle. The car was only driven to and from a friend’s house and was otherwise parked in a garage. At no point did anything strike the windshield. When I asked for the pre-rental and post-rental inspection reports proving the damage occurred during our rental, I was told the chip was “so small you probably never noticed it.” That response only reinforced my concern because no inspection was ever completed with us present when we picked up the car. I specifically requested all inspection documentation, but nothing was ever sent. Despite providing no evidence, the company charged an additional $300 to our credit card. I have since contacted corporate and am working through the dispute process. Based on my experience, I would strongly recommend that anyone renting here thoroughly photograph and video every inch of the vehicle before leaving the lot. Without a documented inspection at pickup, customers are left vulnerable to being held responsible for damage they did not cause.