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Westbrook Toyota is a 8-time recipient of the Toyota President's Award for excellence in customer service. We proudly serve Westbrook, Clinton, Madison, Groton, New London, Essex, and the Connecticut Shoreline. Our “Good Deal, Good Cause” program supports our commitment to transparent and competitive pricing while driving change in our community. At Westbrook Toyota, you get "Everyday Employee Pricing", and we donate 10% of net profits to Susan G. Komen to help in their fight to end breast cancer. We deliver an honest and transparent car-shopping and service experience with top-rated Toyota-Certified sales consultants and service technicians. We also curate an extensive selection of Toyota-Certified Pre-owned and Used vehicles.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.