Monro Auto Service and Tire Centers

Reviews

• NN

  ninjaunderoos

  5 days ago
  1.0
  They seemed friendly when I went in for my oil change but all that went away when I declined the 1900 dollar services they claimed I needed, when I paid for the oil change and went to my car I had my dirty cabin filter just sitting on my seat with all my belongings all over the floor and my glove box fully disassembled. I should have listened to the yelp reviews giving this location only a 2 star rating
• JF

  Jill F

  Jun 27, 2026
  5.0
  We drove over 2 hours to New Haven to tour Yale. Caught a bolt in our tire on a Saturday at 3:00p. We looked up tire dealers/shops in the area and there were few open. We called Monro in West Haven and they were so friendly on the phone and said come right in. The two guys there (Nick and Lorenzo) were knowledgeable, friendly, and accommodating. Had us on our way in under a half hour. Highly recommend!
• LM

  Lexie Morgan

  Apr 16, 2026
  1.0
  Spent several hundreds of dollars when in reality, all I needed was a $30 piece to be replaced. They swapped out my spark plugs and two of my coils (thank heck I didn’t allow them to do all four and charge me for this too), and it was the evap valve all along (someone else’s diagnostic device showed me this directly). Spent hours there for them to just lie to me (my check engine light was on again within an hour of leaving). They told me that all of their staff left, and manager too, between visits, no wonder why. Maybe they weren’t about the snake oil lifestyle. Or maybe it’s because regardless, this behavior is disgusting. He even showed me the new versus old coils and absolutely nothing looked different. I should have trusted my gut and left.
• CJ

  Carroll Johnson

  Apr 13, 2026
  5.0
  I think the management you have there is great very knowledgeable. Understandable and he’s on his job.
• DR

  Delaney Ryan

  Feb 27, 2026
  5.0
  The new store manager Mustafa and the whole team were friendly and knowledgeable! Communication was consistent throughout. I'm really happy about how honest Mustafa was with me. Had come in for 2 issues but he told me only one of the "issues" was actually an issue. I would assume a place trying to take advantage of their customers would have just told me both things needed to be fixed, so Mustafas honesty here really meant a lot to me. I think this place has a bad wrap from old reviews and I would HIGHLY recommend giving them a chance under Mustafa's new management!

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